Jim was great guy and had some quality offerings. I have a fond memory of him helping my wife pick out a cue. He spent a good 45-60 minutes on the process; bringing out about 5 cues at a time, letting her try them out, then swapping out the ones she didn't like to fine-tune the result. Absolutely no pressure or up-sell, just a genuine desire to find the right cue for her tastes.
Later on I picked up a "Superior" shaft on a visit to his shop. Made by Runde and came from old growth wood which was salvaged from the bottom of Lake Superior.