I have a 2010 Pro Series PO2-H, which has collars, not their steel joint. It's a great playing cue, excellent wood and finish.
Customer service is over-the-top. I had bought that cue new and ordered a 12.25 shaft. After 7 years it developed a "taper roll". I called and 'Jon' said send it in and they'll look at it. After a couple weeks he called me and said they would give me a new shaft, do I still want 12.25. I said I would like 12.75. A week later I had a new shaft, still play with it some, not always because I have 3 other cues that would be jealous!