They won’t even authorize warranty repair or replacement until they have the product sent back to them.Has anyone here on AZB forums had Predator complete an actual repair or are they offering a new product as a replacement?
I asked Predator about becoming an approved repair person. Their reply to me was: Predator no longer has approved repair
centers.
On a personal side I have had several customers with failures who attempted to get repairs done and were only offered
replacement shafts.
I am not a cue maker nor am i a predator dealerSilencer pads and fiber pads
ARE NOT THE SAME!
Last I heard Predator offered silencer pads 10 to a order minimum.
I buy more because it's Warranted and MY JOB!
Good info LarryI am not a cue maker nor am i a predator dealer
A year or so ago
When I tried to buy the vault pads from predator, I was told I could only buy them if I was a predator authorized dealer
It may be different now
Good infolast I heard the pads were available, but minimum of 10, at $10 each so $100. I split an order a few yrs ago. I do agree with JS858, Predator is absolutely THE WORST company for warranty stuff. They do everything they can to get out of honoring it. I have also had friends send their stuff in for paid repairs and got sent back either the wrong shaft, or got a butt back instead of their shaft....I have stories but to lengthy to get into here.
Might be a better question in the main forumI have also purchased the sound pads and completed several repairs.
My question is in regards to customers who utilize the warranty and send their cues back to predator.
Is Predator repairing cues or do they only offer a new part as a replacement?

i decided to try againI am not a cue maker nor am i a predator dealer
A year or so ago
When I tried to buy the vault pads from predator, I was told I could only buy them if I was a predator authorized dealer
It may be different now
Clawson looks like the parent company. Holds the trademarks headquartered in Jacksonville FL with satellite office in Hong Kong.i decided to try again
this time i was able to order over the phone
10 pads at $10 each plus tax
paid via paypal and now awaiting delivery
payment showed clawson custom cues which apparently is affiliated with predator
Clawson has been on there for a long long time!i decided to try again
this time i was able to order over the phone
10 pads at $10 each plus tax
paid via paypal and now awaiting delivery
payment showed clawson custom cues which apparently is affiliated with predator
Predator does not build cues nor do they repair anything. They have them built in China some okay, some pure crap, import them with a cat on them. Then if you fight long and hard for warranty work with 20 phone calls and pictures and after the cue has been shipped to them for inspection and approval, it is then sent to a random cue maker who is authorized to do the repair. Then it is typically sent from there back to you. But not always. Sometimes it is sent to 'The Predator Group' then back to you. By the time this is all said and done, often times the cue has earned ten thousand frequent flyer miles. Been their done that. The first shop modified my cue and put in a different bumper because they lost mine and did not have a matching one. Back in the air she went to make the bumper hole the original size... It was almost a year all together. The last destination was 'Pechauer cues' who did a fantastic job! They replaced the entire butt plate and refinished the entire butt wrap and all. It looks far better than new to their credit.I have also purchased the sound pads and completed several repairs.
My question is in regards to customers who utilize the warranty and send their cues back to predator.
Is Predator repairing cues or do they only offer a new part as a replacement?
In my opinion 'The Predator Group' is 'The Predatory Group' $10.00 each for a thin slice of .500 linen Pheonolic seems a bit predatory to me anyway. But at least you only have to invest $100.00 to get one.
Under the tip but gluing to c/f can be a pain in the ass.I got some carbon fiber pads from OB a while ago.What were they used for?
Chuck,I got some carbon fiber pads from OB a while ago.What were they used for?