Personally,I feel after 11 days its a deal done.Maybe you didn't like the way it played,
which in my eyes is not just cause to get a refund or a deal reversal.
If I sent back every cue I played bad with,I would have to open my own private
postal company.
In all seriousness 11 days is just to long imo.Goodluck
That is what I thought too.
I offer money back guarantee on everything I sell, to me it means a couple of days (meaning 2-3).
Ken