Question

m.libre10

m.libre10

Banned
I sold a shaft to one of our fellow azer. I had it well packed in a tube, The shaft is well padded with tons of bubble wrap so it would not banged up inside the tube. It arrived to the buyer, now is claiming that the shaft is broken. I dont know if the tube is, because that is the only way it can happen.

My question is will you accept a package that you know is broken and especially knowing that the Item inside of it can be damage due to the tube being broken??

Is it the buyer's responsibility to decline accepting the package that is broken??
 
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also this??

he questioned me this two days prior to receiving the package that is the same day I ship it out and pm'd him with the tracking number.


Quote:
Originally Posted by ************
Please tell me you insured it....
Give me a call *************

******

Quote:
Originally Posted by m.libre10
here is the tracking number for the shipment;


USPS #2305 0270 0001 4732 1696


I sent it priority so it should be there within 3 days or less. Thanks!

M
 
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so

If I sent a package to anybody and the person who's recieving it found the package broken, he can decline right?? will the package be shipped back to me?
 
m.libre10 said:
If I sent a package to anybody and the person who's recieving it found the package broken, he can decline right?? will the package be shipped back to me?
Click to expand...


If the package was delivered and there was noticible damage to the tube it could be noted when it was delivered.There is a option for visible damage and it could still be accepted by the person.if there was not visible damage and he opened it and found it damaged then he needs to take it to the post office and have them file a claim which you the sender would be contacted to file the paper work since you are the sender and if it was insured. Anyone who ships out a item with out insuring it takes all the responsibility for the package,thats the way it is on ebay unless you can show insurance was offered and th buyer declined it. Its not the buyers responsiblity to make sure your item arrives in perfect condition and if he used paypal they will approve his claim if you failed to insure it.Since this has been delivered there is no way the post office will just take it back and return it,someone has to pay to ship it back once its opened.
 
Doesnt matter where it happened. If he paid with a c/c then you gotta a problem. If you didnt insure it and cant prove he declined insurance then most likely he will file a claim. The package was delivered the 22nd? If he notified you as soon as he got it then maybe it was damaged. Either way it could get messy for both parties as far as reputation and who said what and so on.... Was it isured?? Just because he asked about insurance before he got it doesnt make him a liar..I have asked that question before and so has many of my buyers.You simply cannot ship a item and not insure it..especially just a shaft..whats another 2 bucks to cover it.
 
Broken Shaft

The package would have been damaged quite a bit for the shaft to be broken. Anybody with half a brain would of at least noted the damage when he received it. I personally would of refused the package but without insurance you still would of been stuck. I have received several packages (including shafts) that have been insured and left on my front door. Maybe your buyer had this happen to him. If so, he could make a claim assuming you insured the package.

When accepting a package and not noting any damage implies you received the package in good order. I did receive a package for a pool table light that had four stained glass lamp shades. I didn't notice the damage until I opened the boxes. Two of the shades were broken (in the same box) and the other two shades (in a different box) were fine. The sender filed a claim and eventually I got paid.

I always send packages insured and also make sure a signature is required. If you didn't insure the package its just time to bend over and take it. Lesson learned.
 
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