Rant about Billiardwarehouse

poolplayer2093 said:
never heard anyone complain about seyberts. they go above and beyond from what i hear.

back to BW though. while both of my deals with them didn't go as smooth as i would have liked they did keep their word and make it right. It did really piss me off that they lied to me about the wavy joint alpha shaft not fitting the axi cue i tried to buy because they didn't want to substitute it for me. When the cue got stolen delivered to the wrong house and stolen they did refund my cash. but they said they were going to refund it on friday and they didn't actually refund it until monday morning when i called to check when i could expect the money in my account. All that aside they did keep their word and make it right i'd do business with them again. In their defense i wasn't the easiest customer to deal with. before i peal off that the cash for a cue i've never hit with i called a lot and asked a lot of questions. really though i don't see the big deal about selling me a cue with a shaft upgrade if i'm willing to pay the difference.
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This post is particularly upsetting to me. Firstly, I certainly did not lie to you concerning the Wavy shaft. As I told you at the time, we did not have the Axi cue in stock. My supplier told me that they would swap the shaft; however, when they went to install the shaft, it did not fit. I gave you the information I received. I do not know why the shaft did not fit; however, since i did not have the cue, I was not able to verify if it fit or not. Your questioning my integrity is horrifying to me. I find it VERY disappointing to me.

Your cue was lost by UPS which was certainly a big hassle. It was completely out of our control; however, I spent a lot of time trying to do our part to push UPS to get it right. UPS then told us that it was recovered and delivered to you; which you told us was not true. We then had to re-open an investigation with UPS. When you requested a refund, we gave it to you. We did not have the cue back, we did not yet have a commitment that UPS would pay a claim since they claimed that you received it. I took the full risk that we would lose out on the money for your cue. In a very frustrating situation, I did everything in my power to make it right. I offered you a refund on several occasions if you did not want to wait for UPS to find the cue. We did not have another of that model, so we could not replace it for you.

At the time, you told me that you understood that the problems were outside our control. You told me at the time that you realized that i put in the effort to push UPS.

For you to come back now publicly question my integrity is very upsetting. I certainly accept responsibility for my mistakes; however, my word it good! You can always trust what i say. I DID NOT LIE TO YOU!

Greg Savoie
 
Great experience with BW

I'm sorry to read about the difficulty with the OP's transaction.

I ordered my first custom cue, a Jacoby, from BW. I called first, and Greg spent a lot of time answering my cue questions. The cue had to be special ordered (I think I requested a modification to the original design), and I was really impressed with it when it arrived. I later ordered a Schuler, as well as a couple of cases. Again, I was pleased with the service and the gear. I'd certainly hate to see BW decline, but I trust Greg is still one of the good guys.
 
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Greg9Ball said:
This post is particularly upsetting to me. Firstly, I certainly did not lie to you concerning the Wavy shaft. As I told you at the time, we did not have the Axi cue in stock. My supplier told me that they would swap the shaft; however, when they went to install the shaft, it did not fit. I gave you the information I received. I do not know why the shaft did not fit; however, since i did not have the cue, I was not able to verify if it fit or not. Your questioning my integrity is horrifying to me. I find it VERY disappointing to me.

Your cue was lost by UPS which was certainly a big hassle. It was completely out of our control; however, I spent a lot of time trying to do our part to push UPS to get it right. UPS then told us that it was recovered and delivered to you; which you told us was not true. We then had to re-open an investigation with UPS. When you requested a refund, we gave it to you. We did not have the cue back, we did not yet have a commitment that UPS would pay a claim since they claimed that you received it. I took the full risk that we would lose out on the money for your cue. In a very frustrating situation, I did everything in my power to make it right. I offered you a refund on several occasions if you did not want to wait for UPS to find the cue. We did not have another of that model, so we could not replace it for you.

At the time, you told me that you understood that the problems were outside our control. You told me at the time that you realized that i put in the effort to push UPS.

For you to come back now publicly question my integrity is very upsetting. I certainly accept responsibility for my mistakes; however, my word it good! You can always trust what i say. I DID NOT LIE TO YOU!

Greg Savoie
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alright maybe lied to me was the wrong way to phrase that. Either way i can't see why a shaft fitted with the wavy joint will fit one wavy pin but not the wavy pin to the cue i wanted.

You only offered a refund one time and i accepted that offer. You did tell me that you would send the cue on the friday i ordered it and then waited until monday. then you said you would refund my money on friday and then didn't do it until monday morning after i called to see if you'd done it. You were taking all the risk that you'd be out the money? the way it felt to me was that i was at risk the whole time this deal was going down. i sold my cue to pay for the mezz that i orderd. the whole situation took 17 ish days (i believe i'm not checking emails to verify that) so i was out my cash and the cue. Then UPS closed the claim, apparently there's an automated close set up if no action is taken in an amount of time, so i figured i was going to get screwed.

Every time i calld UPS they told me to call you. when i called you you said to call them. honestly if you think you were pushing UPS you should have seen me. i was on the phone with them every hour or so. they wouldn't tell me who closed the claim and said i got the cue when i didn't when i asked. 3-4 supervisors passed me around avoiding answering that question.

hey, you say you didn't lie and i believe you. You made it right in the end and that's what matters.
 
poolplayer2093 said:
alright maybe lied to me was the wrong way to phrase that. Either way i can't see why a shaft fitted with the wavy joint will fit one wavy pin but not the wavy pin to the cue i wanted.

You only offered a refund one time and i accepted that offer. You did tell me that you would send the cue on the friday i ordered it and then waited until monday. then you said you would refund my money on friday and then didn't do it until monday morning after i called to see if you'd done it. You were taking all the risk that you'd be out the money? the way it felt to me was that i was at risk the whole time this deal was going down. i sold my cue to pay for the mezz that i orderd. the whole situation took 17 ish days (i believe i'm not checking emails to verify that) so i was out my cash and the cue. Then UPS closed the claim, apparently there's an automated close set up if no action is taken in an amount of time, so i figured i was going to get screwed.

Every time i calld UPS they told me to call you. when i called you you said to call them. honestly if you think you were pushing UPS you should have seen me. i was on the phone with them every hour or so. they wouldn't tell me who closed the claim and said i got the cue when i didn't when i asked. 3-4 supervisors passed me around avoiding answering that question.

hey, you say you didn't lie and i believe you. You made it right in the end and that's what matters.
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The whole UPS situation was terrible; however, I did try to make everything right for you.

Greg
 
Greg at the Billiards Warehouse, found out about the problem, and did what he could to right the problem.

These merchants are at the mercy of their suppliers, and sometime they project an “X” Delivery Date by the supplier, and the supplier don’t deliver to them.

Maybe in the big picture Greg is guilty of poor communications, but IMHO that is all.

Had the guy who was waiting, and upset, picked up the telephone and called Greg maybe this thread would have not happened.

Now Greg's company is being dragged threw the mud, after he did what he could do to correct the problem.

Could the problem be the Cuemaker Lambros is swamped with orders, and ran it to production problem, delaying delivery to Greg?

Do all cuemakers run 110% on time?? NO NOT NADA.
 
Greg9Ball said:
The whole UPS situation was terrible; however, I did try to make everything right for you.

Greg
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You did more than try. even though UPS made it hard at every turn you fixed it.

you know i even called ups the day before it got to fresno and asked them if i could just pick it up instead of having them deliver it. they said "no" in a few more words.
 
kinda feeling a little left out here...

I've had several transactions with Billiard Warehouse, Seyberts, Muellers, and even Joerackem. I haven't had any issues to tell because they've all been simple and straight forward: contacted; paid; received.

I hope things work out for the OP and any others.
 
CocoboloCowboy said:
Greg at the Billiards Warehouse, found out about the problem, and did what he could to right the problem.

These merchants are at the mercy of their suppliers, and sometime they project an “X” Delivery Date by the supplier, and the supplier don’t deliver to them.

Maybe in the big picture Greg is guilty of poor communications, but IMHO that is all.

Had the guy who was waiting, and upset, picked up the telephone and called Greg maybe this thread would have not happened.

Now Greg's company is being dragged threw the mud, after he did what he could do to correct the problem.

Could the problem be the Cuemaker Lambros is swamped with orders, and ran it to production problem, delaying delivery to Greg?

Do all cuemakers run 110% on time?? NO NOT NADA.
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Firstly, i already mentioned in my post earlier that as i am living overseas, it is not convenient for me to call Greg on this. Believe me, i have been really patient all this while with the back and forth email correspondences. I believe he is acting as the middleman in this but what i was upset about was that i did not get replies or updates promptly. Whether lambros is swamped by orders or not, i really don't know and don't really bother either. All i need is a confirmed period of date. As i have also mentioned, i would request for this thread to be closed when i get the shaft and i hold myself to that.

Though i think that Greg might not be free everyday to look at this thread, i think it is good that he can come and take a look at some of the issues customers are surfacing in the past or some of the good he has done to please past customers. Good way to get some feedback on BW's services thus far!
 
Shaft has arrived, let's bury the hatchet and put an end to this.

Can one of the mods close this thread? Thanks!
 
klaha81 said:
Shaft has arrived, let's bury the hatchet and put an end to this.

Can one of the mods close this thread? Thanks!
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You might want to PM them, as they don't necessarily read every post in every thread.

Glad it's finished.
 
I've ordered several $500+ dollar cues, a multitude of predator shafts and a case or two over the years. Billiardwarehouse is always my FIRST choice and my transactions have always been flawless. Greg answers all of my questions in an extremely timely and efficient manner and I've received what I've paid for. I just wanted to add my experience with this company.
 
Ordered from BW on various occasions. Absolutely no problem. I live in scotland so id expect delivery problems. Absolutely no problem though. Seyberts are okay - I've used them once and experienced delivery problems. Pound for Pound PoolDawg are good. Too be fair, i think you're one of the lucky ones.
 
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