Hi guys, we are Alessandro and Michele, the owners of Becue, it is not our custom to answer in the forum for the reasons we have said in the past, but in this case we think it is important to give a direct response.
1. The images show a serious aesthetic problem. All this is very far from our standards. All our cues have a standard European warranty of 2 years and we give a lifetime warranty for all structural part of the cue.
2. We have never been contacted by the owner of this cue.
3. About the performance considerations of the cue, they go in the opposite direction to the reviews and feedback received from the other customers. It is legitimate that there are players who prefer a cue than another but considering the status of this cue we would like to test it and understand what could be happened and if there are different reasons for the performances or if it is an opinion from a single player. Repeat, looking this cue we would like test it.
Probably something went wrong in quality control, the Kickstarter campaign was very intense for us and last year in a few weeks we have been transpatched from a local company to a company with customers all over the world.
In particular we have a customer care very efficient and we regret because we have not been contacted to solve this objective aesthetic problem. For us all customers are very important, and we are very grateful in particular to customers who have purchased on Kickstarter because they have allowed us to quickly expand and start an extraordinary positive word of mouth. We regret to learn about a problem like this after 10 months from purchase and not directly. But anyway if there is a problem we are here to solve it when the customer prefer.
We are a group of people who believe a lot in what we are doing, we have great ambitions and satisfied customers all over the world, we ship dozens of cues every day and we also believe that a problem can be an opportunity to demonstrate the seriousness with which you work , for this reason we hope that the owner of this cue will contact us soon at the address
info@becueofficial.com to solve the problem.
Thanks
Ciao Alessandro e Michele
Becue owners
