Trent, is that you?
I may not be able to change anything, but I'll be damned if I eat a s### sandwich with a grin on my face just because the guys serving it says they are the best. I don't care if they serve fillet mignon after everyone complains for a year, I ain't going back after having had one smell of that original sandwich.
You gotta almost perfectly nail a product on release nowadays. The internet never forgets. They will be chasing away a poor reputation for years, even if/when they correct the issues the black eye doesn't go away.
It might not hurt their business as much since they have a devoted fan base that seem to like their products. They have the money and branding to weather some storms, but if they had been knowledgeable on pool table construction they didn't have to. They brought a product to market without even realizing that it takes special considerations to store a table on it's side. That's pretty bad.