Ordered a cue from them. Its coming via UPS. I wanted to change delivery location to a UPSStore up the street so i don't have to waste a fkng day sitting around. Seyberts said they can't do that and the only other place they could send it(free) is to the main UPS hub which is a long way from my apt. To have it dropped at the local store is an extra 20bux. It gets better. To send it back i'd pay ship/insurance which is ok but then because i got free shipping they would deduct what they were out for shipping from any refund. Also, because i used Affirm to buy it i'd pay a 15% re-stock fee. I'll just keep it and sell it if i don't like it. Last time i deal with these guys.