Seyberts billiard supply
- Thread starter freeroll
- Start date
100% agree about Seyberts.
To follow up Cardigan's comment above, I recently had an extraordinary experience with Heath from https://manningcues.com/ and want to give kudos where they're due.
Less than a month ago I ordered one of the new~ish Mezz AXI production cues from Heath's website. It was probably around lunch time the day when I submitted the order online. By 5 or maybe 6pm that evening Heath had personally left me a message on my home phone and sent an email to alert me to his attempt at contact. Turned out he was out of the cue I'd originally ordered, but with his help I found a comparable model he had in stock and was 100% satisfied with what I ended up with. One could argue that the website should have been up to date with his stock, but IMHO this isn't so easy when you have multiple locations and warehouses to deal with. Heath's willingness to track down comparable options for me (based on what I told him I was looking for when I talked with him) when he realized my order couldn't be completed as submitted was above and beyond what I've experienced with 99% of retailers, that much I can promise you. Lastly, after I'd settled on my cue substitution Heath also upgraded the shipping for my cue to 2-day priority mail instead of whatever the cheapest option was that I'd chosen for my order. Looking forward to doing business with them in the future!
-Todd
Jerry Forsyth
Well-known member
Delaware:
If you will send the cue to either Predator or Seyberts to have this resolved and there is any cost involved just send the receipts to: Jerry@azbilliards.com. I will reimburse you in full. These are great companies, but since there are two of them involved there may be confusion as to whom is at fault. I do not care who is at fault. I will cover your expenses in this matter.
Best,
Jerry
If you will send the cue to either Predator or Seyberts to have this resolved and there is any cost involved just send the receipts to: Jerry@azbilliards.com. I will reimburse you in full. These are great companies, but since there are two of them involved there may be confusion as to whom is at fault. I do not care who is at fault. I will cover your expenses in this matter.
Best,
Jerry
If this happened to me, I would just take it to the closest cue repair guy....
...anybody with a lathe should solve the problem easily.
Very nice offer. It's people like you make the pool world a better place. You did not have to step in.
Jerry,
I just saw this post and needless to say, I'm absolutely overwhelmed with appreciation that someone would do this. I will be sharing this story in full to all my friends at the pool hall.
This place is a genuine haven for people helping people, that share the passion of pool. You guys rock!!
Seyberts Billiard Supply
I have spoken with many of you AZ members over the years and as you know I'm very passionate about billiards and honest.
The most important part of my business is the clients positive experience and that I have done enough to earn your business honestly.
Enough about me lets talk Seybert's.
You may find it odd that one retailer would have something good to say about another however, I would personally put my name and reputation behind a recommendation for Seybert's..
I have personally been to Seyberts in Coldwater, MI.
Been through their facility, met the team and had lunch with SId and Rick earlier this year.
Sid, Rick, Cary, Cory, David, Kyle and the rest of their team are truly great people and have your best interest in mind.
Before Manning Cues existed I purchased from Seybert's and a bunch of other retailers who didn't compare.
If you're looking for a billiard company that is not just there to take your order / money Seybert's is a Genuine option who won't disappoint you..
Shit this almost sounds like I'm in love with you guys... lol
In closing I would go on record saying that ManningCues.com business model and practices have been influenced by Seybert's.
In business it's key to know your competition and to see who's doing things right and who's not.
Seybert's has been rocking it for over 20+ years and I look forward to our continued friendship into the future.
Further I wanted to thank the members who have commented on this post in my honor.
I appreciate you sharing your experiences and hope to earn your continued support.. .
.
I have spoken with many of you AZ members over the years and as you know I'm very passionate about billiards and honest.
The most important part of my business is the clients positive experience and that I have done enough to earn your business honestly.
Enough about me lets talk Seybert's.
You may find it odd that one retailer would have something good to say about another however, I would personally put my name and reputation behind a recommendation for Seybert's..
I have personally been to Seyberts in Coldwater, MI.
Been through their facility, met the team and had lunch with SId and Rick earlier this year.
Sid, Rick, Cary, Cory, David, Kyle and the rest of their team are truly great people and have your best interest in mind.
Before Manning Cues existed I purchased from Seybert's and a bunch of other retailers who didn't compare.
If you're looking for a billiard company that is not just there to take your order / money Seybert's is a Genuine option who won't disappoint you..
Shit this almost sounds like I'm in love with you guys... lol
In closing I would go on record saying that ManningCues.com business model and practices have been influenced by Seybert's.
In business it's key to know your competition and to see who's doing things right and who's not.
Seybert's has been rocking it for over 20+ years and I look forward to our continued friendship into the future.
Further I wanted to thank the members who have commented on this post in my honor.
I appreciate you sharing your experiences and hope to earn your continued support.. .
.
You have a very good reputation. A post like this shows your character and business ethics. Will gladly keep you in mind for future items.