Seyberts customer service

Syberts has been my Predator supplier for over 20 years. They have also been my main supplier of all things pool during this time. I have received only the best service from them. My experience with selection, shipping, questions, returns, pricing all have been good.

Before buying pool stuff on the internet getting pool gear was difficult. You would see a few items at the pool hall or find items in the billiard publications like National Billiard News or Billiard Digest. When Cornhuskers, Mullers, Syberts, and all the other catalog/internet retailers came around a whole new world of products became available.
 
Catalin said:
Update: I managed to get someone on the phone and asked the same question. His answer was Nah, that tap is 300 dollars, we're not paying that.

Some of you might agree. I can see it being an issue for a small time repairman, but for a decent size business $300 is nothing for a useful tool, especially that you can write it off in accounting. Mezz is a very popular brand, about 1/3 of the people at my local pool hall are using Mezz. I find Seyberts' attitude short sighted.

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The price for the tap is rediculous and NOW there's the wavy 2 which I'm told is different than the first. I might have more taps than most, all custom made and I paid a premium for them.
It's a tough call reguardless.
Even I won't pay 300 for a tap. It's not warranted.
 
Update 2: I replied to their answer to say it wasn't helpful because they didn't even adress the question. I got another answer saying it would take 4 to 6 weeks. So they can do it???!!!
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Catalin said:
A couple of days ago I called Seyberts with a question. The recorded message said phone lines were busy and to write an email, they will answer in 1 business day.

I wrote a clear email asking if they had Z3 partial shafts in stock and if so, could they tap it for Mezz wavy and how long would it take? Their answer which came after 2 days basically said articles which are in stock are in stock, and articles which are out of stock, are not in stock. It was completely unhelpful.

Is this the state of customer service in the US today or was I unlucky?

Update 1: I managed to get someone on the phone and asked the same question. His answer was Nah, that tap is 300 dollars, we're not paying that.

Some of you might agree. I can see it being an issue for a small time repairman, but for a decent size business $300 is nothing for a useful tool, especially that you can write it off in accounting. Mezz is a very popular brand, about 1/3 of the people at my local pool hall are using Mezz. I find Seyberts' attitude short sighted.

Update 2: I replied to their answer to say it wasn't helpful because they didn't even adress the question. I got another answer saying it would take 4 to 6 weeks. So they can do it???!!!
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Seyberts customer service has always been top-notch for me, but their price increases have gotten ridiculous. I realize a lot of that is out of their control, as they are simply passing on their price increases to the customers, including their wholesale / dealer customers.
 
ChrisinNC said:
Seyberts customer service has always been top-notch for me, but their price increases have gotten ridiculous. I realize a lot of that is out of their control, as they are simply passing on their price increases to the customers, including their wholesale / dealer customers.
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No kidding! Take a Players SP that I bought for less than $60, now it's $123

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ChrisinNC said:
Seyberts customer service has always been top-notch for me, but their price increases have gotten ridiculous. I realize a lot of that is out of their control, as they are simply passing on their price increases to the customers, including their wholesale / dealer customers.
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Be happy there is Syberts, Muellers is not anything like it was long ago.

I suspect soon they will be gone. Nothing in stock, service is bad.
 
Catalin said:
No kidding! Take a Players SP that I bought for less than $60, now it's $123

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Yes, that’s exactly one of the items I was referring to. I can now get a far better price on those from Cue & Case, so I’m in the process of opening a wholesale account with them. For a long time, Seyberts wholesale price on that item was identical to that of Cue & Case.
 
Catalin said:
A couple of days ago I called Seyberts with a question. The recorded message said phone lines were busy and to write an email, they will answer in 1 business day.

I wrote a clear email asking if they had Z3 partial shafts in stock and if so, could they tap it for Mezz wavy and how long would it take? Their answer which came after 2 days basically said articles which are in stock are in stock, and articles which are out of stock, are not in stock. It was completely unhelpful.

Is this the state of customer service in the US today or was I unlucky?

Update: I managed to get someone on the phone and asked the same question. His answer was Nah, that tap is 300 dollars, we're not paying that.

Some of you might agree. I can see it being an issue for a small time repairman, but for a decent size business $300 is nothing for a useful tool, especially that you can write it off in accounting. Mezz is a very popular brand, about 1/3 of the people at my local pool hall are using Mezz. I find Seyberts' attitude short sighted.
Click to expand...


How much extra were you willing to pay for that custom threaded shaft? How many are they going to have to sell to pay for that tap? $300 sounds like carbide. If you drop that carbide tap on something hard it can break very easily.

It isn't so much one specialty tool, it is where you draw the line buying specialty tools. I have a small plastic container with nothing but specialty tools to build a .45. Over a thousand there. I can look around and see a hundred here, three hundred there, over a thousand for that one component over there, You can have fifty thousand or more on one small set of shelves.

I have had many a customer want me to buy some one off tool. "You will make a killing!" The customer was the first one to ask for what they wanted.
If Seyberts charges thirty dollars extra for that special thread it will take ten shafts to break even on the tap, not counting shipping or the time using it. When you set up a piece of machinery you want to cut at least a handful of the component. Now there is one shaft sold and six sitting on the shelf eating. The wavy two is out now, another three hundred or so and it obsoletes the original wavy so sales in that area will slow and basically stop.

Somebody wanted to buy my wood lathe. He didn't have a lathe so he had no chuck or accessories. I gave him a price for lathe and accessories, very little less than the lathe cost new. They objected to the price. They didn't consider that the accessories cost more than the lathe did. A hundred here, a hundred there, five hundred there. Those turning chisels lined up there cost over a hundred each for the cutting steel, no handles. Three hundred dollars for the wheels to cut those chisels too when you want to sharpen them. Another five hundred plus for the sharpening system.

Why don't people run out and buy everything somebody thinks they ought to have? It gets old looking at it sitting on a shelf gathering dust for years. Got to go move that lathe and tooling, the main reason I am paying almost $200 a month for climate controlled storage!

Hu
 
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