Never asked for a replacement...
Shafts have a 5 year life expectancy and are disposable. Right?
- Thread starter jbravo2984
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I'll pipe in as the McDermott lifetime warranty was mentioned and I'm very familiar with it.
It warranties warpage and defects. If your shaft warps, they will replace it. If the butt of the cue warps, they will replace it. If something breaks because of defect, they will replace it. It also doesn't mention it has to be the original owner, just that you have to have the original sales receipt that proves you purchased it from an authorized McD dealer.
That said, I'm pretty sure that if you sent in a 3 year old shaft that was split down the middle that they would more than likely attribute that to misuse/abuse. If the shaft was 1 month old I'd bet they would replace it. But with something 3+ years old I would think that for the most part, something that bad happening to the shaft would be more than likely the result of abuse/misuse.
Just my 2 cents...
Brian
It warranties warpage and defects. If your shaft warps, they will replace it. If the butt of the cue warps, they will replace it. If something breaks because of defect, they will replace it. It also doesn't mention it has to be the original owner, just that you have to have the original sales receipt that proves you purchased it from an authorized McD dealer.
That said, I'm pretty sure that if you sent in a 3 year old shaft that was split down the middle that they would more than likely attribute that to misuse/abuse. If the shaft was 1 month old I'd bet they would replace it. But with something 3+ years old I would think that for the most part, something that bad happening to the shaft would be more than likely the result of abuse/misuse.
Just my 2 cents...
Brian
Here's where you asked:
It seems to me that every other poster on this forum sees you asking for a replacement with this comment.
What exactly do you think it meant when you asked him to warranty it?
I didn't ask himt "to warranty it". I asked "What kind of warranty do you provide on your T3 shafts?". The question was a general question, BEFORE I explained my situation. Instead of answering the question, he asked me a question. Why? Whats wrong with the shaft?" and how old is it etc... I told him the situation and he said ina condoscending tone "Well how long do you expect a cuemaker to warranty a shaft?!".
It's very simple.
I ask what kind of warranty to you offer.
He could have answered the question.
I would then use the info he provided regarding warranty to see if I should even bother with asking him to cover the shaft in question.
If he replied, "1 year".
I would then be given clear cut guidelines for the warranty.
This would indicate the shaft I was in possesion of, would NOT qualify for any warrranty coverage.
I would then say, "alright well I'm way outside of the warranty period with this one, so I need to buy a new shaft from you to replace the cracked one."
INSTEAD, he answers a question with a question and takes an attitude with me.
Its very easy to understand.
Thanks again for allowing me to explain my poor experiece with Arnot.
It's very simple.
I ask what kind of warranty to you offer.
He could have answered the question.
I would then use the info he provided regarding warranty to see if I should even bother with asking him to cover the shaft in question.
If he replied, "1 year".
I would then be given clear cut guidelines for the warranty.
This would indicate the shaft I was in possesion of, would NOT qualify for any warrranty coverage.
I would then say, "alright well I'm way outside of the warranty period with this one, so I need to buy a new shaft from you to replace the cracked one."
INSTEAD, he answers a question with a question and takes an attitude with me.
Its very easy to understand.
Thanks again for allowing me to explain my poor experiece with Arnot.
The shaft wasn't broken in 2 like a wishbone brian. It was cracked down the laminations from the ferrule down for about an inch. Nothing else. Smooth with no signs of banging it or hitting something with it. Simply cracked. Like the glue failed between the two pieces of wood. In a lot of cases of cracked cues or broken cue parts, there is physical evidence of where the cue made contact with something to cause the damage. something like a big dent, to show the initial point of contact with the foreign object... not the case here.
cracked shaft
I have a black dot shaft that is cracked between laminates. Crack is about a inch and a half long and starts at joint. Been like this for atleast a year. It still shoots the same and rolls straight. I have never abused the shaft that im aware of. Thinking the glue just failed in this case. A friend of mine that knows a bit about cues told me to put a little epoxy in it.
I have a black dot shaft that is cracked between laminates. Crack is about a inch and a half long and starts at joint. Been like this for atleast a year. It still shoots the same and rolls straight. I have never abused the shaft that im aware of. Thinking the glue just failed in this case. A friend of mine that knows a bit about cues told me to put a little epoxy in it.
What you don't seem to understand is that it is not Arnot's fault that the damage happened. I am sure when the shaft left his shop, it was in good condition, and the lamination failed later down the road due to whatever reason.
If you are not the original owner, how in the hell do you know how the cue was stored? If someone left it in the trunk during a hot summer day, the glue could've easily been weakened from that.
The whole point is the fact that you are trying to ruin someone's reputation for something that wasn't his fault, and I believe that is out of line.
Hmmmm, a nice debate. I don't think improper storage could cause that. I think this will clear it up.
"Terminator Shafts reduce deflection by optimally aligning layers of hard rock maple together with advanced adhesives. The stabilized shaft is then incrementally reduced in size over time to create a progressive mid length pro taper T3 shaft.
This results in a dimensionally stable shaft unaffected by humidity and heat conditions that plague conventional cue shafts."
roflmfao!!! 2 posts and you come with this as your second post?! I'm sending a friend request now! Wayne-Holmes
Professional Retiree
You might want to think again. Heat is an enemy to adhesives.
The humidity & heat conditions that plague conventional shafts relate to warpage, not delamination.
I think there was an underlying message there since he was using words directly from arnot's website. He was quoting Arnot as saying that the shaft would be unaffected by these circumstances. Its part of his snake oil sales pitch on his website...
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Wayne-Holmes
Professional Retiree
I read your post before you did the edit. Yes, he probably was being sarcastic.
Def of Sarcastic:
1. A cutting, often ironic remark intended to wound.
2. A form of wit that is marked by the use of sarcastic language and is intended to make its victim the butt of contempt or ridicule.
I believe many members here would agree, there's way too many wounds being inflicted on AZ as it is. It seems to me AZ has become the place to resolve matters that could be better resolved between the buyer & seller.
Being part of "the" industry I do have a dog in this hunt but I'll refrain from expressing my thoughts on your & Arnots disagreement...That's between you & him.
Snake oil? Don't we all use a little of it occasionally? Try shopping for a new car...You'll really see what Snake Oil is. Wife & I were shopping for a new BMW X5 yesterday. The Snake Oil came when the salesman told us we need to buy now before the next snow storm came along, that they couldn't keep em in stock when it snows. ?????
totally 3rd person perspective:
jbravo2984 wanted to know the terms of the warranty, whether the shaft was covered or not. Arnot assumed he wanted a free shaft (which is understandable considering he deals with pool players) and took offense (which is NOT understandable, you're a businessman as well as a cuemaker).
Seems like jbravo2984 wanted to know the applicability of any warranty, and make a decision based on that. If it wasn't covered, he would have ordered a new shaft. If it was covered, he'd send it in and praise Arnot for his excellent business practices.
As far as the 11:30 phone call... If you list your home phone number on your website, don't be surprised if you get calls at any time of day or night.
jbravo2984, you've said your piece and anybody intelligent enough will interpret it as intended. I suggest you write a formal review of the experience in the review section and move on.
jbravo2984 wanted to know the terms of the warranty, whether the shaft was covered or not. Arnot assumed he wanted a free shaft (which is understandable considering he deals with pool players) and took offense (which is NOT understandable, you're a businessman as well as a cuemaker).
Seems like jbravo2984 wanted to know the applicability of any warranty, and make a decision based on that. If it wasn't covered, he would have ordered a new shaft. If it was covered, he'd send it in and praise Arnot for his excellent business practices.
As far as the 11:30 phone call... If you list your home phone number on your website, don't be surprised if you get calls at any time of day or night.
jbravo2984, you've said your piece and anybody intelligent enough will interpret it as intended. I suggest you write a formal review of the experience in the review section and move on.
Customer Relations
I do my best to build a great cue and satisfy my customers.
Nothing pleases me more than to know that I have a
happy customer. If you have any doubts please read some
of the over 300 testimonials on my web site:
http://www.arnotq.com/pages/testimonials.html.
I admit that I am grouchy at 11:30 at night after being wakened
from a sound sleep. To then call me cheapskate for not having
another phone is certain to bring out the worst in me.
I only warranty my cues to the original customer. For them
I will bend over backwards. After a cue has changed
ownership I try to do what's right for both of us. Fortunately,
most people don't expect used equipment to be warranted.
I promise to work on being a nicer Guy in the middle of the
night. Please do not test me.:grin:
I wish I could please everyone, every time. I try.
This was copied from my contact page at:
http://www.arnotq.com/pages/emailform.html
If you would like to speak to Arnot about ordering a custom cue
telephone him at (561) 433-2885. Business hours are: 8:00 A.M.
to 8:00 P.M. Eastern Time Zone, Monday thru Friday (I am
usually available on Saturday too).
By calling you will get immediate attention and all of your issues
will be resolved at one time. If it is inconvenient, too late in the
evening to phone, or you are located outside of the continental
United States feel free to email Arnot.
-- Good Shootin' - Arnot
I'm not a bad guy ..... I just don't appreciate being called in the middle of the night over a shaft issue.
I do my best to build a great cue and satisfy my customers.
Nothing pleases me more than to know that I have a
happy customer. If you have any doubts please read some
of the over 300 testimonials on my web site:
http://www.arnotq.com/pages/testimonials.html.
I admit that I am grouchy at 11:30 at night after being wakened
from a sound sleep. To then call me cheapskate for not having
another phone is certain to bring out the worst in me.
I only warranty my cues to the original customer. For them
I will bend over backwards. After a cue has changed
ownership I try to do what's right for both of us. Fortunately,
most people don't expect used equipment to be warranted.
I promise to work on being a nicer Guy in the middle of the
night. Please do not test me.:grin:
I wish I could please everyone, every time. I try.
This was copied from my contact page at:
http://www.arnotq.com/pages/emailform.html
If you would like to speak to Arnot about ordering a custom cue
telephone him at (561) 433-2885. Business hours are: 8:00 A.M.
to 8:00 P.M. Eastern Time Zone, Monday thru Friday (I am
usually available on Saturday too).
By calling you will get immediate attention and all of your issues
will be resolved at one time. If it is inconvenient, too late in the
evening to phone, or you are located outside of the continental
United States feel free to email Arnot.
-- Good Shootin' - Arnot
I'm not a bad guy ..... I just don't appreciate being called in the middle of the night over a shaft issue.
I absolutely most respectfully disagree!! Tonewoods, such as maple, open up the more vibrations they receive. In an acoustic guitar, the vibrations come from playing the strings...in a pool cue...both butt and shaft, that vibration comes from striking the CB.
The more a guitar is played...the better it sounds, This is what I mean by opening up. It also explains why guitarists tend to hang onto their oldest instruments, and why they are highly sought after after 30,40, 50, 60 years. Same goes for a cue's shaft. I have an old cue that is roughly 25 years old now...and that shafts plays/feels just about as good as it gets. It is a BEM/BEM wrapless full splice with an old maple shaft...and the cue sings. I have had numerous offers for it, even as beat up as it is, because of how it plays....it stays in my case.
Lisa ======>sorry to get off topic, but needed to address this.
Nor am I... I don't appreciate being talked down to and hung up on because you are grumpy at 11:30pm and refuse to get a second phone line for your business...
You're an intelligent man. Thank you for your clear cut interpretation and input.
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