I was on the phone with "Felice" from customer service at Simonis this afternoon and I was beyond impressed at the level of customer service I received.
She seemed genuinely interested in why I was calling. She listened intently, and she was very enthusiastic in sharing a variety of things she could do to help me.
Felice had better insight into what my needs were, and their solutions, than I did. Before we got off the phone she let me know she would personally make sure my order would go out today.
This was not the first time I've called Simonis. I remember last time I called them, Felice was also very helpful.
I hope Simonis knows how fortunate they are to have her.
She seemed genuinely interested in why I was calling. She listened intently, and she was very enthusiastic in sharing a variety of things she could do to help me.
Felice had better insight into what my needs were, and their solutions, than I did. Before we got off the phone she let me know she would personally make sure my order would go out today.
This was not the first time I've called Simonis. I remember last time I called them, Felice was also very helpful.
I hope Simonis knows how fortunate they are to have her.
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