Jon P. Nusbaum said:
			
		
	
	
		
		
			Enzo;  As I mentioned this morning I have no Emails from you as Enzo.  I make it a point to answer all Email's that I receive. If you say you sent me an Email it must have been under another name.  
I value all my customers and as you can see in this thread some good people have added their comments, which I appreciate.  The only reason I reply is for the some reason you wish to get me in the middle of a Gilbert/Frey situation.  They are both great cuemakers as I previously stated.
Again as I stated also, if you have a question I will certainly answer you.  
Good Luck    JP
 
		 
im going to tell people what you did to me because i think it's important that people report unprofessional behavior, this way i feel consumers will be treated better and i think this is one of the most powerful things that can be done in these forums.
i emailed you some questions, you got back to me. i then emailed you a second email, and in this one i asked some tougher questions, questions someone like you may not want to deal with. they were along the lines of can bob make me a butt and put a 314 shaft on it and also i asked if i could return the cue if i wasn't satisfied with the hit. this seems perfectly reasonable to me, if you are not a cue collector, and you are getting a cue to play with (as bob frey cues profess to be "players cues"), if it doesn't hit the way you want you should be able to return it imo. anyway, you never even emailed me back after i asked those questions.
now, i can't prove this, and i sincerily apologize if i'm wrong about this, but i guarantee you that if that second email would have said "do you take paypal" or "who do i make the check out to" you would have gotten back to me real quick in that case. i feel you avoided my questions and 
i think people need to know about this. 
im sure you have tons of happy customers, thats not the point. the point is all customers need to be treated well, not just the ones with higher ordering potential. im sure a lot of your happy customers contact you, tell you what they want, then pay you. whats not to be happy about, we all know bob makes a great cue. 
even if i am wrong in this post, which i wouldnt say this stuff if i felt there was a good chance i was wrong, i think it will make you much more attentive to all customers after this thread. that has to be a good thing right, whether you are me, you or any other consumer of bobs cues.
i think siince i'm bring up negative things about cuesnthings i should report the positive experiences ive had, a cuemaker that dealt with my loads of questions and requirments like a pro, it was DZcues.com
i asked dzuricky so many question i may have drove him crazy, but he really acted extremely positive and worked with me the whole way through.
i highly recommend him to anyone, along with andy gilbert.