Hey Bob,
If this is to be his daly player, and if he doen't get a new cue ever 4 months, just put a small drop of Super glue in the insert threads and make it permentent, that is what is suggested by cue and case. if he doesn't want to do this because he wants to sell the cue/shaft someday, well he's pretty much out of luck,
we sell the universal shafts, and every one we've had is very tight, we have to put the shaft in the lathe to get the insert out, he must just be unlucky and got a somewhat loose one.
When the shaft is sold, it is suggested to glue the insert in, the only reason they were made was so the seller/retailer didn't have to invest in 20 or more shafts w/ different inserts/threads, and could buy 5-10 shafts, and have 20-30 inserts and make the shafts fit any cue. Pointing out the obvious, but my point is everyone seems to not want to glue the inserts in, leaving the shafts open to this problem,
Bryan,<-------telling everyone to glue the inserts in, but wouldn't do it himself either.