John Barton
New member
teambizy said:If they have not actually started the cue i would recommend you get your deposit back and look at some of the other custom cue makers. You could also attend some of the big tournaments if you can and get a good look at some custom cues up close. I think its fairly important to not settle for a cue and really get the one you want but that wait is really long. I ended up buying a Judd at Derby city this year and it was in awesome condition. Its been my best cue investment yet. Good Luck!
Thats another good thing about SW. They don't take a deposit. Why not? Because there is another list about a mile long of people who will buy any South West cue that is not taken.
I ordered mine in 1995 and got a call from Laurie in 2004 that it would be ready sometime in 2004. I picked it up in Vegas in Oct. 2004. Not only that, Laurie tracked me down to tell me. I had moved probably six times since I placed that order. That's customer service!
I believe that most people who are on the list know exactly what they are in for. Those people either already own South West cues or comparable ones. I very much doubt that any first time cue buyers are calling South West to get on the list.
This just happens to be one of those companies that has the right product in the right niche. They don't want to compromise the integrity of the product by doing something that would reduce the wait but may also reduce the product value.
One thing about a long list of orders with no deposits is that IF they started putting out a substandard cue then the list could disappear rather quickly. So they opt for quality over quantity.
Another drawback is that they are getting paid prices that are 8 year's old while fading current expenses. That is to say, their expenses rise every year but their income is well behind the inflation curve.