I work on newer Valleys quite offen. I have run into the problem you are asking about. My personal experience has been that most of the time it is caused by the rails being too close to the playing surface. This can be caused by something under the slate where it rests on the frame, which would raise the slate in relation to the rail bumpers. The other thing I have often found is that the new rails often stick up as much as 1/16 above the top rail when properly installed. This bothers some folks so they try to force them down. In doing so they lower the distance to the playing surface. Thus in either case the balls want to jump off the bumper, especially if struck firmly. Please let me know what you find.