What to expect from your table repairman

Mr. Bond

Orbis Non Sufficit
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If you play pool at all, which I suspect that you do lol, or if you are one of us that is lucky enough to have room for a table at home, at some point in time you will find yourself faced with a table that needs its cushions or cloth replaced or some other ailment fixed...

And no matter if you are a room owner or a home owner, unless you are well trained in the art of cussing and throwing tools, you will probably want to call someone who knows what they are doing, to get the job done.

So you call or email a "table mechanic" or "installer" or "technician" and set up an appointment....

What happens next?
What SHOULD happen next?
 
Should you wait for days to get your email or phone call returned?

IMO: No. Communication is step #1 in good customer service.
Not just in the beginning, but all the way through the job. People want to know what's going on, plain and simple.

Should you expect a repairman to cater to your schedule?

IMO: Yes and No. There is a difference between flexibility and convenience.
Customers should understand that sometimes, shit happens. Sometimes things go wrong. Repairmen should understand that true professionals don't let shit happen. But if it does, the most important thing at that point is how well you handle things.
 
Should you be allowed to watch your mechanic while he or she works?

IMO: Yes. Absolutely.
A mechanic/repairman might ask that you not take photos of him, or share any secrets of his methods, but there is nothing that should be hidden from a customer, ever.

Should you be afraid to question what a repairman is doing, or ask them why?

IMO : No. It's your table. And you are paying for a service.
While certain repairmen might find it bothersome to be distracted, and understandably so, again, there should be no secrets involved.
 
How do I know if I am getting a good deal?

This can be a tricky question depending on the work involved but one of the simplest ways is to get work references from your repairman. Or ask several repairmen for quotes. It's not rocket science.

But in the end , the real value lies in how well the work was done. Cheaply done repair work WILL cost you more later on down the line, when someone has to go back and fix what a hack did to your table. So if you can, take a little time to find the right repairman and pay a little more to make sure its done right the first time.
 
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Great information you shared here. I shipped out my Gold Crown rails to be recalibrated for new style cushions, tightened pockets, cushion replacement, and rail felt, got them back and everything looked great. I stained and painted my table, releveled slate and did seams with Bondo this time instead of beeswax. Then I ran into trouble, I needed the bed felt installed. I really wasn't comfortable doing this myself, I had already spent a lot of $$$ to this point so I really wanted a professional job on the felt. I checked out the work of 3 local installers, 1 of who assured me a fantastic job, he even does the tables at a large pool hall but when I went to look at the work these people did none of it was nice, not like the work I see on this forum at least. The 4th person I just wasn't encouraged from speaking with him so I passed. I ended up getting the Simonis dvd and doing it myself, its better than what I would have gotten locally I think but not as nice as the work I see by the mechanics here. I think my only other option would have been to have someone travel from out of state which is what I will probably do next time, but I am glad that I checked all these other guys out before just calling someone up and giving them the green lite then posting in the hackwork section. Make sure to go see the work before you pay someone do your table!!
 
Great information you shared here. I shipped out my Gold Crown rails to be recalibrated for new style cushions, tightened pockets, cushion replacement, and rail felt, got them back and everything looked great. I stained and painted my table, releveled slate and did seams with Bondo this time instead of beeswax. Then I ran into trouble, I needed the bed felt installed. I really wasn't comfortable doing this myself, I had already spent a lot of $$$ to this point so I really wanted a professional job on the felt. I checked out the work of 3 local installers, 1 of who assured me a fantastic job, he even does the tables at a large pool hall but when I went to look at the work these people did none of it was nice, not like the work I see on this forum at least. The 4th person I just wasn't encouraged from speaking with him so I passed. I ended up getting the Simonis dvd and doing it myself, its better than what I would have gotten locally I think but not as nice as the work I see by the mechanics here. I think my only other option would have been to have someone travel from out of state which is what I will probably do next time, but I am glad that I checked all these other guys out before just calling someone up and giving them the green lite then posting in the hackwork section. Make sure to go see the work before you pay someone do your table!!

great story

and you reminded me of another good point...dont take your repair work lightly.

Like a good car, a good table is not cheap, so dont treat it that way.
If you take the proper amount of time and money to take care of it well, just like a car, it will perform like a dream for many many years.

But the moment you let Barney Fife do some shade tree work on it, all bets are off
 
I recently have had this issue to deal with. I bought a decent (built well but inexpensive) used table from a local retailer. At the time of purchase I had assumed everything needed replaced (rubber, cloth etc.). This was not the table I wanted but a fill-in until I build up the funds for the table I do want. Remodel went way over budget and ate into the table fund.
After the table was delivered and installed, I had a few days of evaluation time. I discovered the table just didn't play well. The corner pockets were not playing correctly and the rails were too low causing the ball hop or irregular bank angles. I really was not ready to spend more on this table than I purchased it for so I had two choices. One, take the table apart and put it out for the trash or two, spend a month doing every bit of research I could trying to understand what exactly needs to be done and am I capable of doing it? After I come to the conclusion I was going to abandon the table I thought, hey before I throw it out, why not use it as a trial and error table.
I made a living as a finish carpenter for many years, so I have experience with various materials and tools. Prior to this point, I had already bought the 860HR so it was already bought before I even tore the table down. After pulling the rail cloth, I was presented with a horror of a sight. (click the link in my signature for the azb thread of the rails and self repairs). I took my time and and was very nervous at a few steps along the way, such as gluing and cutting the rubber and installing the new cloth on the rails.
Long story short, The results shocked me. It is not something I would recommend anyone try unless they are quite the DIY'er and willing to ruin new material should things go south. I had an awesome backup mechanic (Josh Ebert) who was willing to jump in should I foul it all up. Fortunately for me, things worked out and I now have a really decent playing table to fill the void until I get that table I wanted originally.

So back to the topic at hand. The mechanic I did trust in his abilities (Josh), was not local but willing to travel and quoted me a more than acceptable price for the job. In hindsight that is the route I should have gone, but things worked out for me and I consider myself lucky that they did. There is a certain amount of pride in being able to accomplishing a project successfully. The fear I had was the local mechanics (meaning guys on craigslist and the phone book, not Josh) that were available to me, I don't think could have done half the job I was able to accomplish on my own (maybe I'm wrong, but there are a lot of tables around town that are hacked to pieces in commercial environments).
Sadly I don't think there is a way to "Pre-Screen" a mechanics abilities. So maybe he has the best customer service in the business, that does not equal quality craftsmanship, maybe the guy who does have that great craftsmanship is unreliable or sketchy in some manor or over booked, maybe his helper is a part-time thief and looking for potential victims, who knows and how does one know? Unless you have seen (and played on) the results of a real pro, it's truly a gamble as to what you will get. So just as you would look for a good doctor, dentist, auto mechanic, roofer you name it, you go by others experiences and word of mouth and even then, all you have left is to hope for the best.
There are some "REAL" professionals out there who are suffering due to the thousands of shady hacks ripping people off, and it's twice as hard to find the good one because not many people own a table or even have a clue what a good mechanic can even do. So the old "ask around" isn't as reliable as one would think. Be careful when asking the local poolhall owner as well, unless he has the best playing tables you've ever seen and played on, chances are he's been a victim of a hack as well, as they commonly are looking for lowest bid type work.
The moral of the story is buyer beware, do your homework, ask for references, and if possible go look at and play on these tables. Being a consumer in these times is a real pain in the ass....................

Dopc.

In addition: I re-read this post and it sounds like I'm saying all table mechanics are dirty thieving hacks. That is not my intention and I mean no ill harm to those who are truly skilled and knowledgeable professionals. A true professional will leave you with no questions or concerns from the time they leave the job to 3 months down the road. A hack, you'll question and regret sooner than later.
 
Know who you are dealing with (by reputation) or you will get a poor job. Happened to me once....never again.
 
Being in the machinery repair business, I charge $125 an hour and jobs are anywhere from 2 hours to 2 days, depending on what needs to be done. I don't mind people asking questions, but more often than not they are watching what you do, so they can do it themselves the next time. People don't pay me to teach them how to do it. If they do something out of sequence, it's most likely going to result in a problem, additional damage to the machine or an injury to an operator. I get calls all the time where they have taken something apart and can't get it back together. I charge $160 an hour for that. I don't mind a few questions, but on more than a few occasions I have had to tell a foreman "Find something for lizard breath to do or I'm leaving."
Those that want to delay paying me or negotiate a better price, I get to know who they are and I always leave one or two things undone that is critical to the proper functioning of the equipment. How quickly they can cut a check when production is at a standstill.
My advice would be to keep out of the way and let your table mechanic do his job.
If you want to do it yourself next time, keep in mind that you get exactly what you pay for.
 
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