World-Class Customer Service Experience with Schmelke

GentlemanJames

GentlemanJames

Well-known member
Today, I put in my very first order with the folks at Schmelke. I was literally blown-away by how attentive, careful, and super-friendly these folks were with me and the details of my order.

Last week I had spoken to Dave, over the phone about specs-options offered by Schmelke and limits of what they are set-up to do, and not do, in general; and today, I decided to pull the trigger and make my first order with them.

When I called in, I got Julie Norman, who is about the most delightful and detail-oriented person I have spoken to in a long time. Julie made me feel like I was Efren or Earl calling, as Julie could not have been anymore attentive.

Julie went over my specs and info with me three times - THREE TIMES - just to be absolutely sure everything was exactly what I wanted. In addition to the specifics of taper and turn-down, etc., even little things I requested like changing the style of the rubber bumper and deleting their logo, were all meet with a cheery: "We'd be happy to do that for you.", or, "Why sure, that's no problem at all."

The other thing I really appreciated was how Julie made absolutely sure I was clear on what the minimum turn-around time on my order would be - how wonderful and rare in today's world.

I have no idea what it must be like to be an internationally known world-champion contacting a manufacturer for one-off spec-work; but, I have to let everyone know, that the folks at Schmelke made me feel like a world-champion with their outstanding customer service, professionalism, and friendliness. - GJ
 
Last week I had spoken to Dave, over the phone about specs-options offered by Schmelke and limits of what they are set-up to do, and not do, in general.
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For instance? Can they make a cue with a butt size of 1.30 inches? Can they inlay MOP slotted diamonds?
 
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7stud said:
For instance? Can they make a cue with a butt size of 1.30 inches? Can they inlay MOP slotted diamonds?
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7Stud - I wouldn't have any idea about your 1.30" butt size question; as we exclusively talked about the dimensional and property specs which I desire for myself in trying to achieve specific cue performance results with their product; and absolutely nothing to do with aesthetics. Sorry I can't be of help to you with your question. - GJ
 
GentlemanJames said:
Today, I put in my very first order with the folks at Schmelke. I was literally blown-away by how attentive, careful, and super-friendly these folks were with me and the details of my order.

Last week I had spoken to Dave, over the phone about specs-options offered by Schmelke and limits of what they are set-up to do, and not do, in general; and today, I decided to pull the trigger and make my first order with them.

When I called in, I got Julie Norman, who is about the most delightful and detail-oriented person I have spoken to in a long time. Julie made me feel like I was Efren or Earl calling, as Julie could not have been anymore attentive.

Julie went over my specs and info with me three times - THREE TIMES - just to be absolutely sure everything was exactly what I wanted. In addition to the specifics of taper and turn-down, etc., even little things I requested like changing the style of the rubber bumper and deleting their logo, were all meet with a cheery: "We'd be happy to do that for you.", or, "Why sure, that's no problem at all."

The other thing I really appreciated was how Julie made absolutely sure I was clear on what the minimum turn-around time on my order would be - how wonderful and rare in today's world.

I have no idea what it must be like to be an internationally known world-champion contacting a manufacturer for one-off spec-work; but, I have to let everyone know, that the folks at Schmelke made me feel like a world-champion with their outstanding customer service, professionalism, and friendliness. - GJ
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We need pictures of the cue when you get it please.
 
I have had a similar experience. I had a brain-fail and accidentally submitted a spec that made no sense when ordering a break cue. They phoned me to see if I that's what I really intended, and we got it fixed. It would have been easy to make the cue I ordered and make the problem mine, but they didn't. They reality checked the order and got me the cue I wanted even though I'm apparently not clever enough to order it!
 
I bought a sneaky in '16. Bought an extra shaft a month or so later. Both warped(not bad but still there) in a year. I contacted them and since i was beyond 12mos(maybe 14-15mos) on both shafts they said i was stuck with them. Was not a happy camper. Both shafts were always kept in a good case. Not sure if i ever do biz with them again.
 
garczar said:
I bought a sneaky in '16. Bought an extra shaft a month or so later. Both warped(not bad but still there) in a year. I contacted them and since i was beyond 12mos(maybe 14-15mos) on both shafts they said i was stuck with them. Was not a happy camper. Both shafts were always kept in a good case. Not sure if i ever do biz with them again.
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Sorry to hear....Like a restaurant....as good as their last meal. However use a Revo with the Schmelks or something that matches up.
 
GoldCrown said:
Sorry to hear....Like a restaurant....as good as their last meal. However use a Revo with the Schmelks or something that matches up.
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sold it long ago. it still played ok but i was pissed to the point of no return. no way one shaft much less both should warp that quick. shitty wood or improper aging. or both.
 
garczar said:
sold it long ago. it still played ok but i was pissed to the point of no return. no way one shaft much less both should warp that quick. shitty wood or improper aging. or both.
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Done is done. Mine are perfect. Still cased. Never used.
 
garczar said:
'never used'??????
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Bought them for fun … stayed on the rack for while. Eventually put everything in cases a began a closet queen collection. The butts are well made. I tried a Revo on one and it’s a pretty good player.
 

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GoldCrown said:
Bought them for fun … stayed on the rack for while. Eventually put everything in cases a began a closet queen collection. The butts are well made. I tried a Revo on one and it’s a pretty good player.
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butts are nothing but shaft holders. shaft is what makes a cue. nice btw.
 
garczar said:
butts are nothing but shaft holders. shaft is what makes a cue. nice btw.
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Butt a pretty Butt with Veneers, Inlays, and Fancy Ring Work is not like a $159.00 McDermott price point Merry Widow.

But you right about shaft holder.
 
So… sorry yours did not work out. It should have. I think Schmelke has shaft upgrades…but that should not be necessary.
 
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