WOW!!! Really!!!!

What is the rule ?

From the official Regulations:

8. Instructions for Referees
The referee will determine all matters of fact relating to the rules, maintain fair playing conditions, call fouls, and take other action as required by these rules. The referee will suspend play when conditions do not permit fair play. Play will also be suspended when a call or ruling is being disputed. The referee will announce fouls and other specific situations as required by the rules. He will answer questions as required by the rules on matters such as foul count. He must not give advice on the application of the rules, or other points of play on which he is not required by the rules to speak. He may assist the player by getting and replacing the mechanical bridge. If necessary for the shot, the referee or a deputy may hold the light fixture out of the way.
When a game has a three-foul rule, the referee should note to the players any second foul at the time that it occurs and also when the player who is on two fouls returns to the table. The first warning is not required by the rules but is meant to prevent later misunderstandings. If there is a scoreboard on which the foul count is visible to the players, it satisfies the warning requirement.

9. Referee’s Responsiveness
The referee shall answer players’ inquiries regarding objective data, such as whether a ball will be in the rack, whether a ball is behind the head string, what the count is, how many points are needed for a victory, if a player or his opponent is on a foul, what rule would apply if a certain shot is made, etc. When asked for a clarification of a rule, the referee will explain the applicable rule to the best of his ability, but any misstatement by the referee will not protect a player from enforcement of the actual rules. The referee must not offer or provide any subjective opinion that would affect play, such as whether a good hit can be made on a prospective shot, whether a combination can be made, or how the table seems to be playing, etc.

What is the rule in the situation that happened to Shane can he call the tournament director or anyone to challenge the refs mistake. Is he allowed to argue for a replay of the rack and if so with whom?
 
If this happened to me, for starters, I wouldn't inform my opponent that he is shooting the incorrect ball, just like, I wouldn't expect him to tell me if I was shooting the incorrect ball.

Something Shane could have done was, ask the ref to stop play and get the main ref out here, now!. At least he could get his side of the story in so it can be reviewed and a decision can be made. IMO, the ref was in the wrong 100%.
 
What is the rule in the situation that happened to Shane can he call the tournament director or anyone to challenge the refs mistake. Is he allowed to argue for a replay of the rack and if so with whom?
The rule is that the tournament director has to make a decision because there is no rule for when the referee makes a major mistake. The first thing that any player has to do in such situations is to know the rules. It's clear that the referee didn't know the rule, but the majority of "professional" players I've met don't know the rules either. That includes current and former world champions.

The second thing is to ask for a ruling and then to make sure the ruling is correct. The problem is that the player is perceived as a nit if he objects to how things are going from his seat.

In the particular case above, I would have been tempted to ask for a different referee after I got the attention of the TD.
 
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