You won't believe this....don't trust your new case!
- Thread starter Varney Cues
- Start date
JB Cases said:
Well John after viewing these (2) Video clips, about your GTF product, I think you put a lot of consideration into CUE PROTECTION with that product.
CocoboloCowboy said:
Yes indeed. A very expensive handmade leather case. And thats as far as I'll go. Like I said....mistakes are possible with any man made product. This was really like a one in a million chance that a case of this high quality did this. I have a buddy who had to return his 08 Porshe under the lemon law....it was just a fluke...superior product....just one that had issues. I feel this was probably the only case the maker has ever had do this....and I'd wager VERY high that with his level of quality, extra steps will now be taken to make sure that this never happens again. Still....if I ever get a new case...by ANY maker....I'll stick some scrap in each tube and inspect carefully before dropping in my pride & joy. A stand up gentleman though indeed....he is replacing the case & covering the bill for the cue repair...he said even if the entire cues need refinished now. Thats awesome customer service...the type that wins you repeat customers for life.
Yes it is and yes it will.
Exactly. The maker should stand behind it and I expect nothing less of the great case makers dong work today.
Imagine for a moment how you feel when this sort of thing happens with a knockoff brand case? Who do you complain to then?
During 2003-2004 I did cue case repair work for a while and I got to tear apart many of the knockoff and el cheapo cases out there - prinicipally Bentley and Vincintore brands.
When I used to show the owners of these cases what was really inside the cavities they were generally appalled by it. Quite often the made a quick sale of those cases and invested into an Instroke.
Think about what it's like to buy a case from people who could care less about your cue. I should someday make a pictorial of the interiors of cases to show you just what is happening when you put your cue into a lot of them.
The problem is that the market is so flooded with "store" brands that come from several companies you can't really tell which ones are good and which ones are not.
Every time I see someone reccomend a Bentley or a Vincintore I cringe however since I know how horrible those cases are. And, yes I know, some Vincintores are made by Instroke. But which ones and how do you know that this means that they are made to Instroke quality?
When I worked for Kimlerly Clark we made a lot of "store brand" tissue alongside the Kleenex brand. I guarantee you that you wouldn't want to wipe your butt much less your nose with that no-name tissue. It was made from all the recylced scrap and sold for a fraction of the price of Kleenex.
Well I could go on for days on this topic but I won't. I am sorry that this happened to the person who owns the cues and case and am sorry that this happened to the maker. No one who takes pride in their work likes to have something fail.
All I have to say about this is that if you value your cues then you owe it to yourself to try and learn about your case inside and out. They aren't all the same. And protection does matter.
Imagine for a moment how you feel when this sort of thing happens with a knockoff brand case? Who do you complain to then?
During 2003-2004 I did cue case repair work for a while and I got to tear apart many of the knockoff and el cheapo cases out there - prinicipally Bentley and Vincintore brands.
When I used to show the owners of these cases what was really inside the cavities they were generally appalled by it. Quite often the made a quick sale of those cases and invested into an Instroke.
Think about what it's like to buy a case from people who could care less about your cue. I should someday make a pictorial of the interiors of cases to show you just what is happening when you put your cue into a lot of them.
The problem is that the market is so flooded with "store" brands that come from several companies you can't really tell which ones are good and which ones are not.
Every time I see someone reccomend a Bentley or a Vincintore I cringe however since I know how horrible those cases are. And, yes I know, some Vincintores are made by Instroke. But which ones and how do you know that this means that they are made to Instroke quality?
When I worked for Kimlerly Clark we made a lot of "store brand" tissue alongside the Kleenex brand. I guarantee you that you wouldn't want to wipe your butt much less your nose with that no-name tissue. It was made from all the recylced scrap and sold for a fraction of the price of Kleenex.
Well I could go on for days on this topic but I won't. I am sorry that this happened to the person who owns the cues and case and am sorry that this happened to the maker. No one who takes pride in their work likes to have something fail.
All I have to say about this is that if you value your cues then you owe it to yourself to try and learn about your case inside and out. They aren't all the same. And protection does matter.
I had a pretty cheap vincitore case do something similar to my cues. Luckily it wasn't nearly as drastic, but there was something in the tube that would slowly wear away at the edges of my endcaps. It took me about two weeks to notice it, and it was still pretty small when I did. I got a replacement case out of it, but it was tough convincing the dealer that there really was a problem, as it wasn't immediately apparent.
Only Whittens for me from here on out.
Only Whittens for me from here on out.