UPDATE: Anyone have any tricks to getting a reply or call back from Cuetec warranty?
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Yeah that info must be old. I cleared out all my history & website data on my phone & did a google search for Cuetec cues.I think that's old and not updated. There's a warranty site / survey you fill you and they tell you you'll hear back in 3 business days. I went through Pooldawg who also told me I need to go direct to Cuetec and I've always had great service with Pooldawg so I trust what they're saying.
Hit the result that said Cuetec.com & under Help it says Warranty. Clicking on Warranty it gives all the information I copied & pasted.
About two weeks ago I contacted PoolDawg for a Jacoby break shaft I was interested in purchasing. They came back with a 10-12 week lead time after supposedly talking to their Jacoby rep. I called Jacoby directly & had the shaft in my hands in 3 days.
What I am telling you is get back with PoolDawg, have them contact Cuetec & get a resolution to your problem.
Otherwise just wait around to hear back.