Customer survey questions?

OTLB

OTLB

Banned
What are the top 5 questions you would like to know from the customer from what they think is important?

Could be a way of rating ourselves which is important as the CUSTOMER considers points that we may not always have in the same order

ie: being on time
 
1. Did the mechanic/installer arrive in a timely manner?

2. Was he courteous and professional?

3. Was the table service performed to your satisfaction?

4. Was the work area left clean?

5. Did he explain care/maintenance for your table and answer all of your questions?
 
customer survey

OTLB said:
What are the top 5 questions you would like to know from the customer from what they think is important?

Could be a way of rating ourselves which is important as the CUSTOMER considers points that we may not always have in the same order

ie: being on time
Click to expand...

As a customer I would answer your question with the following items as top 5. And I don't think it matters which are first etc. I would send the questionaire to a customer after the install not give it to them at the install where they may feel pressured to answer positively. Or send it to them via email where they can do it without having to spend 44 cents on snail mail..

1. Was the installer on time for your install or service? Y N

Comments:

2. How satisfied are you with the appearance and playability of your table after the installation?
A. Very satisfied B. Moderately Satisfied C. Not Satisfied

Comments:

3. Did the installer give you adequate time to ask questions or explain any special issues unique to the installation or service? Y N

Comments:

4. Did the Installer / Service Tech leave the installation area as clean as it was prior to his arrival. Y N

Comments:

5. Would your recommend our company to your best freind if he/ she was looking for the same service we performed for you? Y N

Comments:

Name
Address
Phone number

If question 5 is answered No would you like management to contact you to correct the issue? Y N

Thank you for helping us to improve our customer service.
 
SyracuseJohn said:
As a customer I would answer your question with the following items as top 5. And I don't think it matters which are first etc. I would send the questionaire to a customer after the install not give it to them at the install where they may feel pressured to answer positively. Or send it to them via email where they can do it without having to spend 44 cents on snail mail..

1. Was the installer on time for your install or service? Y N

Comments:

2. How satisfied are you with the appearance and playability of your table after the installation?
A. Very satisfied B. Moderately Satisfied C. Not Satisfied

Comments:

3. Did the installer give you adequate time to ask questions or explain any special issues unique to the installation or service? Y N

Comments:

4. Did the Installer / Service Tech leave the installation area as clean as it was prior to his arrival. Y N

Comments:

5. Would your recommend our company to your best freind if he/ she was looking for the same service we performed for you? Y N

Comments:

Name
Address
Phone number

If question 5 is answered No would you like management to contact you to correct the issue? Y N

Thank you for helping us to improve our customer service.
Click to expand...

Excellent response, well thought!
 
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