How Many Times?
- Thread starter lenoxmjs
- Start date
If your avatar is a problem you can send her to me and I will fix her up good!
and i'll wreck her again after you're done fixing her!!!!!
There is no rule on this one. More then once and you're being nice.
She's a cutie works at the local COACH outlet. Great Girl if you can handle the "Maintainence"
for the amount of time he's talking about he can handle the maintenance!!
So is the builder so where does that leave us?
The OP seems to be more interested in talking about his avatar than whatever problems he has with his cue.
I'd say the builder is trying pretty hard to please but it just doesn't seem to be in the cards.
If I were the builder, at this point I'd just give you your money back and tell you that we just don't have the right chemistry. It happens.
The OP provided one direct, friendly answer as to the avatar - in response to numerous references to it.
I don't know what chemistry has to do with fulfilling the responsibility of delivering a good product. The cue being sent out with points sanded away is a pretty clear signal that someone didn't pay attention to what's going out the door - there are threads in bulk about not sending what you don't want to represent you into the marketplace. The maker made the kind of mistake that required replacement to make right - hardly an act worthy of Mother Tearesa. It was the right thing to do, and he did it. Good to that point, but...
lenoxjs is pretty well known to have been up close to some high quality product. Before we throw him under the bus as a problem customer, maybe we could hear a bit more about the additional "quality control" issues that, in his opinion, accompanied this cue when returned to him...
I don't know what chemistry has to do with fulfilling the responsibility of delivering a good product. The cue being sent out with points sanded away is a pretty clear signal that someone didn't pay attention to what's going out the door - there are threads in bulk about not sending what you don't want to represent you into the marketplace. The maker made the kind of mistake that required replacement to make right - hardly an act worthy of Mother Tearesa. It was the right thing to do, and he did it. Good to that point, but...
lenoxjs is pretty well known to have been up close to some high quality product. Before we throw him under the bus as a problem customer, maybe we could hear a bit more about the additional "quality control" issues that, in his opinion, accompanied this cue when returned to him...
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It is hard to give advice without knowing the other quality control issues. Re-making a cue shows goodwill, letting it out the door to begin with can be a sign of neglect. Sending out a cue the 2nd time with hard to ignore defects is confirmation of neglect. Dealing with unreasonable demands can be trying. Not showing pictures of problems or detailed discriptions of quality control problems leaves us staring at the coach girl.
Mario
Mario
OK, my mistake. He made one reference to the avatar and one to the problem of the first cue. Now we're on to the second cue with no reference to it's problem(s). Are we to guess what it/they might be?
Where'd you get the bus? Nobody's being thrown under the bus. Not by me anyway. All I'm saying is that if he's tried twice to get the cue built and it ain't happened yet, does he go for round 3?
The chemistry resides in the definition of 'a good product'.
The builder thought he had met that definition and apparently the client didn't. The builder refined his definition by building a second cue. Again, it didn't meet the client's definition. Obviously there's bad chemistry.
Again, do we go for round 3 or does the client accept the fact that this builder, for whatever reason, couldn't meet his expectations?
"maybe we could hear a bit more about the additional "quality control" issues". I'm all for it. Better yet, I'd like to see it.
Where'd you get the bus? Nobody's being thrown under the bus. Not by me anyway. All I'm saying is that if he's tried twice to get the cue built and it ain't happened yet, does he go for round 3?
The chemistry resides in the definition of 'a good product'.
The builder thought he had met that definition and apparently the client didn't. The builder refined his definition by building a second cue. Again, it didn't meet the client's definition. Obviously there's bad chemistry.
Again, do we go for round 3 or does the client accept the fact that this builder, for whatever reason, couldn't meet his expectations?
"maybe we could hear a bit more about the additional "quality control" issues". I'm all for it. Better yet, I'd like to see it.
My opinion, the maker knew about the quality of the cue before he sent it the first time, or he would not have rebuilt it for you. The second cue should have been perfect and was not, he knew that too. Get your money back and chalk it up to the hype phenomenon assoiated with the maker.
I'd say the builder is trying pretty hard to please but it just doesn't seem to be in the cards.If I were the builder, at this point [/COLOR]I'd just give you your money back and tell you that we just don't have the right chemistry. It happens.[/QUOTE]
This is where I got the "bus"... This response just seemed to point entirely one direction to me. (I've been wrong before.)
I agree pics or description of the replacememnt cue's issues would be a good next step if there is real interest in garnering useful opinion..
The unfortunate fact is that a refund of a customer's money can't make them whole for the time & expectation invested in earnest.
Nice idea, but it's something taken with no return.
This is where I got the "bus"... This response just seemed to point entirely one direction to me. (I've been wrong before.)
I agree pics or description of the replacememnt cue's issues would be a good next step if there is real interest in garnering useful opinion..
The unfortunate fact is that a refund of a customer's money can't make them whole for the time & expectation invested in earnest.
Nice idea, but it's something taken with no return.
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I know the situation well, as you might expect. Matt has been more than patient with the cuemaker. The cuemaker will not refund his money. I understand that part to an extent, and the cuemaker *tried* to make it right, but the work has not been acceptable.
The cuemaker also kept getting the design details of the cue wrong. Matt asked for progress pics to try to head off any potential issues, but did not get pics until the cue was finished the second time, and even then it was not right. The cuemaker attempted to do a quick fix to address that problem and made things even worse.
When a cuemaker has your order detailed out in several emails, how can this happen without it being pure neglect? Matt had to keep sending him copies of the emails he had already sent to him in order to prove the cue was not as he had ordered it.
Matt knows what he wants when he orders a cue and is very detailed in describing what he wants. I have helped Matt design several cues and he communicates what he wants very well. I can't imagine any cuemaker being confused about an order from Matt. He has ordered many cues with great results. This cuemaker just cannot get it right.
In regards to the "hype phenomenon" comment from Tommy, that is completely false and should not have been made. He had no business making that statement. Nobody would ever accuse this cuemaker of being "hyped". If people are going to make these type of statements they need to have their facts straight.
The cuemaker also kept getting the design details of the cue wrong. Matt asked for progress pics to try to head off any potential issues, but did not get pics until the cue was finished the second time, and even then it was not right. The cuemaker attempted to do a quick fix to address that problem and made things even worse.
When a cuemaker has your order detailed out in several emails, how can this happen without it being pure neglect? Matt had to keep sending him copies of the emails he had already sent to him in order to prove the cue was not as he had ordered it.
Matt knows what he wants when he orders a cue and is very detailed in describing what he wants. I have helped Matt design several cues and he communicates what he wants very well. I can't imagine any cuemaker being confused about an order from Matt. He has ordered many cues with great results. This cuemaker just cannot get it right.
In regards to the "hype phenomenon" comment from Tommy, that is completely false and should not have been made. He had no business making that statement. Nobody would ever accuse this cuemaker of being "hyped". If people are going to make these type of statements they need to have their facts straight.
[In regards to the "hype phenomenon" comment from Tommy, that is completely false and should not have been made. He had no business making that statement. Nobody would ever accuse this cuemaker of being "hyped". If people are going to make these type of statements they need to have their facts straight.[/QUOTE]
Fact, the cue was paid for up front, before delivery. If you're strong enough to get payment up front - in full, the maker is most likely hailed for his quality and the playability of his cues. Not hitting the mark twice is the reason one could consider the hype as the reason the buyer felt comfortable in paying in full, up front. You may not like it, but it appears that is was a large part of the equation.
As far as refunds go, I have had the same experience with shoddy work, totally wrong design, and refusal to refund. All 3 are unacceptable. ANY maker, top tier, hyped, or out right hack, that does not stand behind their work and refuses to refund a customer is of the same quality as the work they refuse to stand behind and guarantee satisfaction.
I have also had outstanding customer service from those who stand behind their work and live up to the hype associated with their name. When things go wrong, and the maker goes to whatever length necessary to make it right, and follows through in spades, it is very satisfying.
Fact, the cue was paid for up front, before delivery. If you're strong enough to get payment up front - in full, the maker is most likely hailed for his quality and the playability of his cues. Not hitting the mark twice is the reason one could consider the hype as the reason the buyer felt comfortable in paying in full, up front. You may not like it, but it appears that is was a large part of the equation.
As far as refunds go, I have had the same experience with shoddy work, totally wrong design, and refusal to refund. All 3 are unacceptable. ANY maker, top tier, hyped, or out right hack, that does not stand behind their work and refuses to refund a customer is of the same quality as the work they refuse to stand behind and guarantee satisfaction.
I have also had outstanding customer service from those who stand behind their work and live up to the hype associated with their name. When things go wrong, and the maker goes to whatever length necessary to make it right, and follows through in spades, it is very satisfying.
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Sorry Tommy... you are way off base. Matt is always willing to pay up front even when the cuemaker does not require it. If you do not know that, then you do not know Matt very well.
So are you saying he's a sucker, or are you saying he did his homework and the reputation, ergo hype, was one with which he was not to be concerned?
I'm not getting in a pi$$ing contest with someone that does not know the facts, the people involved, and uses the term "hype" when speaking of anyone else's cues but his own.