I recently sent a shaft out to Predator because it was coming apart and when I checked the delivery status online it says an attempt was made on Monday Dec 20th at 12:28 pm. I have been in touch with them via email a few times and they asked me to confirm the address I sent it to but the tracking confirmation number only brings up the city, area code and time the first delivery attempt was made. After calling the usps toll free number I was told they can not give out an exact address that a packege was sent to because of security purposes. I was given a case number and was told I would be contacted within the next two day's about the status of the package, like I was filing an insurance claim....which is indeed a pain. I know that when a notice is left, all you have to do is pick up the item at the post office and show proof that you are the recipient because I have done it many times. A redelivery can be made but what they didnt understand was, I did not want it redelivered if it was sent to the wrong address because the Predator Group business hours are Mon - Fri 9:00am to 5:00pm so there should have been someone there at 12:28 in the afternoon. I did get insurance and delivery confirmation but no signature was required and it was sent first calss mail. Im sure Predator does not want to take the time and go get it which is fine. Just to be clear, I have no problem with them as they have been helpfull and imo their customer service isnt lacking much, as I have found out over the years when dealing with them. I contacted them before I sent it and filled out the sheet they ask for with all your information if you are sending a product in for warranty. Im sure I sent it to the right address but I noticed that Predator Group, Predator Cue's and Predator Products all have the same address.
Now that the long story is over, has anyone had this happen when sending something to them or does anyone know an easy way to go about verifying an address?
Now that the long story is over, has anyone had this happen when sending something to them or does anyone know an easy way to go about verifying an address?
