Well it sound like Sterling Gaming stand behind what they sell 110%, trying all they can do to make tieir customer happy,:thumbup: like L.L. BEAN The Outdoor Outfitter in Freeport Maine
Hope Monstermash take their offer.:thumbup:
In response to a claim about Sterling Cases damaging cues
- Thread starter carter1984
- Start date
Well it sound like Sterling Gaming stand behind what they sell 110%, trying all they can do to make tieir customer happy,:thumbup: like L.L. BEAN The Outdoor Outfitter in Freeport Maine
Hope Monstermash take their offer.:thumbup:
Right. Sorry but that's another lie. Every member here knows that they can come to me directly with any problem and I will go out of my way to fix it if I can. Many members here can tell you that I have gone so far as to make them a free case when we have screwed something up.
So I believe you are making this story up. Further more my cases don't "trap" moisture. You are making this story up based on the Rusty Melton review in the case review section because you think that it's another way to get me.
As for your opinion, when you make an accusation it's beyond opinion. You called me and Sterling thieves. Remember that?
You lied about getting threatening emails from me. You have never once been threatened in any form what so ever by me. I believe you are lying about this damage claim.
Then where are the top down pictures I asked you for? Wouldn't that make your claim stronger? You can't take five minutes to take two new pictures and post them?
No, but if you are right and the padding is inadequate then I guarantee you someone's ass is going to be hurting from the ass-whipping I will administer over it. However I am betting that the padding is still more than on your Justis cases.
It happened. I am logged in right now with her blessing just to answer the relevant points in this thread and the other one you started.
Why? So you can lie with impunity and disparage me and others without challenge?
Your photo do not prove a thing. I have asked you repeatedly to take some top down pictures of the case empty and then full. I gave you plenty of examples of how such photos should be taken. In the interim you show pictures of your PFD collection with the cues all touching so obviously cues touching isn't really a big deal for you.
EVEN IF the case would allow for the cue parts to touch then I am confident that the amount of touching would not be enough to damage the finish. No matter what I am sure that the case you have has more padding between the cue parts than the Justis cases you own.
All you have to do is provide the photos and send the case to Sterling. If it's actually defective then I will post it publicly on here. Simple.
And no, I never shut up. As long as you choose to lie and attack my reputation then I will use every means I have to defend that reputation.
Hey Matt, this is a very good gesture on your part. I can personally vouch from experience how great you handle customer service. Very quick responses on email too. tap tap tap to you sir! :thumbup:
Win $10,000 from me - easy money - 
http://forums.azbilliards.com/showthread.php?p=3068915#post3068915
http://forums.azbilliards.com/showthread.php?p=3068915#post3068915
John,
ARE YOU STUPID OR JUST BLIND? I POSTED PHOTOS OF THE CASE LOADED WITH THE JP'S OBVIOUSLY TOUCHING. WHAT PART OF THIS DO YOU NOT UNDERSTAND?
Here it is again in case you missed it.
Photo 1. Case loaded with 2 butts and 2 shafts=NO PROBLEM
Photo 2 Case loaded with 2 butts and 3 shafts=JP's touching each other/NOT GOOD
Thank you Matt. That goes a long way to show how you and Sterling stand behind your products.
Unfortunatley because you chose to do business with John Barton, my girlfriend and I have no interest in doing anything about this case except replacing it with something other than a Sterling. I want NOTHING to do with anything that John Barton is associated with.
Additionally, any time I see a problem with anything he is involved with I will be sure and point it out for the rest of the world to see. I am very sorry that you and Sterling have to be caught in the middle of this but you know the old saying.... if you lie down with dogs, you end up with fleas.
John,
ARE YOU STUPID OR JUST BLIND? I POSTED PHOTOS OF THE CASE LOADED WITH THE JP'S OBVIOUSLY TOUCHING. WHAT PART OF THIS DO YOU NOT UNDERSTAND?
Here it is again in case you missed it.
Photo 1. Case loaded with 2 butts and 2 shafts=NO PROBLEM
Photo 2 Case loaded with 2 butts and 3 shafts=JP's touching each other/NOT GOOD
This is a top down photo
As is this
and this
So we can consider this matter closed? You have no damage to show us. You refuse to send the case in for inspection. And you refuse to to post proper photos of the case empty and full with a top down view.
My conclusion is that your claim is bogus and predicated on "getting me" somehow based on your recent history of attacking my colleagues, myself and my products on this forum for the past two months. Your refusal to allow someone else to inspect the case further bolsters that claim.
Well I am truly sorry that you are unhappy with our product.
We do care immensely about the cases we put into the marketplace. Since you have no interest in keeping the case, I will go a step further and offer a refund on the case if you will send it back to me, with the amount you paid, so that we can inspect the case.
If it is a manufacturer defect, we want to know so that any adjustments that need to be made can be made. Unfortunately we will never know what may really be going on with this case until we get it in our hands and go over personally. Pictures can only go so far in showing what the real problem may be.
We do stand behind our products, and with the hep of our customers, we can continue to try and put forth the best cases that can be made.
We do care immensely about the cases we put into the marketplace. Since you have no interest in keeping the case, I will go a step further and offer a refund on the case if you will send it back to me, with the amount you paid, so that we can inspect the case.
If it is a manufacturer defect, we want to know so that any adjustments that need to be made can be made. Unfortunately we will never know what may really be going on with this case until we get it in our hands and go over personally. Pictures can only go so far in showing what the real problem may be.
We do stand behind our products, and with the hep of our customers, we can continue to try and put forth the best cases that can be made.
Sad!
Think Matt Carter of Sterling Gaming has done what he can do to correct the situation, even offering a full refund. Kind of sad the party who started this whole thing has not even responded to Matt Carter of Sterling Gaming post above?
Think Matt Carter of Sterling Gaming has done what he can do to correct the situation, even offering a full refund. Kind of sad the party who started this whole thing has not even responded to Matt Carter of Sterling Gaming post above?
Think Matt Carter of Sterling Gaming has done what he can do to correct the situation, even offering a full refund. Kind of sad the party who started this whole thing has not even responded to Matt Carter of Sterling Gaming post above?
I think you're missing the point. I know Matt offered to refund the money for the case and/or inspect it but I truely have no interest in sending the case back. I only pointed out the problem to prove that everything John Barton touches doesn't turn to gold. The review I posted was factual and honest. I even pointed out a few things I liked about the case.
I will say that I wish Sterling didn't have a relationship with JB because they seem to be a very good company and do a lot for the sport. It's people like Matt and companies like Sterling that I usually go out of my way to do business with. Unfortunately because of the relationship with JB, that is not an option. The fact that JB continually posts on his web site and here in his blog calling me a liar, etc. rules out the possibility of me doing anything to help him or anyone he is associated with which includes shipping the case back so they can evaluate the problem and fix it. If JB was so perfect like he thinks he is, we wouldn't be having this discussion. How big of an ego do you need to have to think thats it's impossible to have a few defects out of thousands of cases made? There is no manufacturer on the planet that doesn't have at least a few defective products.
So I pointed out a problem and what happened? John Barton started posting everywhere that I'm a liar. I have asked him several times to show me where I lied. He hasn't done that but instead called me a liar again stating the member that contacted me about the moisture problem was made up because of some other case thread I supposedly saw, but didn't or at the very least don't remember seeing.
I will say this one last time and then I'll just sit back and let JB type 5 more pages of drivel....
The case is defective. I provided proof in the form of nice clear photos that the JP's were touching when the case was loaded. The interior of the wave case that my girlfriend is using is NOT the same as the sample that JB keeps posting photos of. So, last time John.....
WHAT PART OF THIS DO YOU NOT UNDERSTAND?
dom_poppa
Banned
So the case company offered you money back and you have to return the case...that sounds very fair.
I don't know why you won't send it back for your money back unless there is nothing wrong with the case but human error.
Good luck
Oh please. You have not proven anything at this point other than your willingness to invent an issue to attempt to "get me" somehow.
1. You don't have a damaged cue.
2. You will not post top down pictures of the case so that we can all see the interior empty and full.
3. You will not allow the distributor to inspect the product you claim is defective.
Well Sterling will survive it. Luckily for thousands of other people who don't share your "sensibilities" they can benefit from the relationship with great protective cases at low prices. The positive testimonials on this forum over the past three years since I introduced this interior far far far outweigh the negative ones.
Fixing any problem on the case you have would only benefit you. That is if there is truly a problem which actually has not been determined at this point. The claimed performance issue where you say that the interior allows your cues to "touch" is not something that we have been able to duplicate either at my work shop or at Sterling's warehouse with any other case.
So at this point your case appears to be an amazing exception or you made it all up. I lean towards made it all up, which in other words means, you are lying.
And when a customer claims a defect then the standard procedure is to allow the seller to inspect the product to evaluate the claim and take corrective measures if needed. When a customer makes a claim but refuses to allow anyone else to inspect the product then generally most companies treat such claims as frivolous and most likely fraudulent.
1. Ok you have lied about the communication between us repeatedly. You contacted me first via PM. You have claimed that I threatened you through emails when in fact you had received nothing at all up to that claim that could even be remotely construed as a threat. So that is the basis for calling you a liar. Now based on that, I feel that you are also lying about this claim against my interiors. The evidence so far is against you.
2. Suddenly out of the blue you come with some story about a "person who doesn't want to be named for fear of reprisal (see above)" who you say claims that our case trapped moisture inside and ruined his shaft. Conveniently, Jimmycue posted this thread a week or so ago and it's been sitting right beside yours the whole time http://forums.azbilliards.com/showthread.php?t=234781
So now you will tell all the rest of us AZ junkies that you NEVER opened that thread and read Jimmy's review? Not even when you saw I had posted in it?
And then when you ran of options after I put up a lot of evidence against your claim you seem to have made up another "issue" to accuse me with that just so happens to fit neatly into Jimmy's story. Mighty odd coincidences seem to surround the claims you make and none of them can be backed up.
The part I don't understand is that you won't post top down pictures of the case empty and full.
I don't understand that you won't allow the seller to inspect the product you claim caused damage to your cue.
In the world I live in when a person makes a claim then they should be prepared to back it up.
The only drivel here Tom, is what flows from your mouth. Of course I will NEVER say that something I designed is perfect, nor will I ever say that a product can't have a defect. In 20 years of making cases I have made plenty of mistakes in both design and construction. I have spent a lot of money correcting those mistakes and learning from them.
The worst thing in the world for me to hear (in my business) is when someone claims that my case caused harm to their cue.
The whole reason I got into making cases is because my Schon cue that I had saved for and loved more than my girlfriend got broken when it fell out of case.
So I think that you know full well that when you make a claim like this it's like an arrow to my heart.
The only defense I have is to go back and check my work. Inspect again my interiors and make sure that the design is right. Once I am sure that the design is solid then I can only look at the actual case you have.
If you refuse to give that up then I have to conclude that your issue most likely didn't happen as you claim it did.
At this point my conclusion is that none of your cues were damaged through the use of the Wave case you showed us images of. And furthermore I conclude through my own investigation at my shop that EVEN IF the cues were touching at the joint protectors then it would have been VERY SLIGHT and not enough to harm them in any way.
Case closed.
Are you really this blind? Why should I go take a whole bunch of photos of the case? I already did take two very clear photos showing how the JP's touch when it's loaded. You just can't admit that your case is defective can you? Sure, while they are loaded unless there's some pressure applied to the sides of the case, the cues wont get damaged.... much. The problem is when you are LOADING the case the shafts rub together. And if you should be so careless as to try and remove the butt first when it's loaded as a 2x3, there will be damage to both the finish on the shaft and on the butt. And while you were emailing me telling how much of an idiot I am you stated
"You are making up lies at worst and at best you are trying to make a mountain out of molehill. There is no way that your cues were scratched in my case. The paradox that you don't get is that more padding keeps the cues farther apart and less padding only gives them more room. Less padding only makes them more like your Justis cases. So even if we did put less padding in that particular case you got it STILL would not have been enough to scratch your cues."
This would make all the sense in the world if the person who designed the case had a clue enough to make the padding GO ALL THE WAY UP TO THE TOP OF THE SHAFTS! But because it doesn't, thicker shafts (at least in this case) touch/rub together where there IS NO PADDING? If I recall correctly, shafts have a taper to them and they are thicker at the joint, right? Get it now genius? Or do I need to draw you a picture?
Now onto your next brilliant statment...
So, I'm the liar and you never threatened me huh? Here's what you left in my reputation on 06-21-2011 01:50 PM.... "I am giving you fair warning not to stalk me." that sounds like a threat. And then I received a bunch of emails from you ranting on and on like you always do. One of which you stated "You can easily find me at the Super Billiards Expo. I guarantee you that you WILL not call me a piece of shit to my face and you will not call my products pieces of shit to my face. I have faced people like you all the time and when the light shines on them they scurry like cockroaches for cover."
which was in response to my email stating....
"I'm stalking you? Lol thats funny. I'm not the one posting videos and blogs mentioning your name all over the internet.
I hope we meet someday face to face so I can really laugh in your face."
So who is the one threatening who? That wasn't a threat. There were a bunch of emails from you when the counterfeit thread was going that had you ranting and raving so bad I finally contacted Mr. Wilson. He told me to contact him again if I had "any problems" with you. So I think I'll be contacting Mr. Wilson because honestly I've had about enough of you lying and insulting me all over the place.
I wish they would just ban you permanately because apparently all of the other bans didn't teach you a lesson. Oh but wait, banning you probably would do any good because you would just use your wife's account or make up another to terrorize people with.
How can you expect anyone to take you seriously? When you were last banned you created accounts to email me suggesting that I contact....YOU!
NOW, the case is closed.
All I know is that the pictures MM provided clearly show cue components touching. Anyone who has been around a two-piece pool cue for more than a day can clearly see that the pieces will rub and be damaged.
So what did the customer get: the usual rants and denials, here and via email/PMs.
Who, in their right mind, regardless of the quality of the case, would want to do business with a nut case like this? God forbid you ever have an issue with a case -- look what you'll have to deal with...
Lou Figueroa
goathead and delete it
for whatever reasons
he's your golden boy
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Why don't you take a poll then and ask the people on this board how I handle legitimate claims?
Go ahead.
I am no one's golden boy Louie. I simply tell it like it is. The pictures do not CLEARLY show the cues to be touching but in any event it would take all of five minutes to take new pictures with straight on top down views to prove it conclusively.
Then IF that were proven then we could move on to how much touching was involved. Was it a simple innocent brush against the nipple or a full on case of grab ass?
My contention is that EVEN IF the parts touched at the point where the pictures show then it wouldn't be enough to damage the finish.
What you should be saying is God forbid anyone try to make a false claim with no evidence against John Barton's cases. Because if they do then I will be like a rabid pitbull in defense of what I make. By the same token I am equally heartbroken and remorseful and willing to do whatever it takes when a customer comes to me with a legitimate claim.
To Dave Wilson and the other moderators on AZB:
This guy INITIATED all private communication with me. He has been abusive with the name calling and recently threatened to "meet me in the parking lot" at the Super Billiards Expo.
The history is clear. He stepped into a thread where Matt Carter was warning people about counterfeit products and called Matt a liar and said that Sterling is stealing from Jay Flower's family. So he called us liars and thieves.
Then later I simply red-repped the post he made and after that he began the private message harassment.
Now this same person conveniently discovers an "issue" with our cases after his semi-bigoted remarks about China and Chinese labor were shot down in another thread.
With this claim he is trying to discredit my work. I have defended my work adequately by doing videos to show our interiors and how they function. I have asked him to provide top-down photos of the case empty and full.
Matt Carter asked him to send the case back to Sterling for inspection and offered to pay for it.
Matt Carter offered a full refund for the case.
MonsterMash (Tom something) has essentially let it be known that he is carrying out a vendetta. So in light of the lack of evidence and the fact that he is openly hostile I think it should be perfectly clear that this entire claim is bogus and designed to smear my reputation for cue protection.
When I sent him a POSITIVE rep warning him to not stalk me it was because he jumped into a WFS thread with the intention of antagonizing me which is clearly against the rules.
So, if you are going to do anything start with this person who slandered Matt Carter, Sterling Gaming and myself.
Sincerely,
John Barton
Please draw me a picture.
Let's see, I just picked up a shaft from Smart Cue which is thicker than most and measured it at the joint, it's 22mm Then I went down 1" and it measured 21.8, then at 2" it measured 21.6 and 21.5 at 3"
Now let's look at the shaft on my Jensen
Joint 21.2 1" down - 20.8 2" down - 20.5 3" down 20.2
Do I need to make you a video? The cues don't touch. You are flat out wrong.
Actually I did make you a video but it went over 25 minutes and my hard drive ran out of memory. (yes, I know it's pathetic that I feel the need to prove you wrong by using so much of my time but I can't let your ignorance pass.)
When you are putting the shafts in they don't touch. EVEN IF they did then what would happen is that part would nudge the other part over GENTLY. Not enough to scratch the finish at all.
And what would be doing this finish scratching you claim happened?
Any of us can take two cues and place them side by side on a pool table and gently slide them against each other and they won't affect each other.
Look "genius" if you are right then show us. You have the case in your hands. Make a video of this touching you claim is happening.
Here I will make you a deal right now. You allow one of my friends to come to your house or meet at the pool room and do the following test.
Show us a cue with zero finish issues. Film it. Two shafts with JPs.
Now load the case get it all on film. Now unload it. If the cue has ANY marks on it that weren't there previously I will GIVE you $500 cash and pay for the cue to be completely refinished by the cue maker of your choice.
How can you lose? Since you are convinced that you are right and you have the defective case go ahead and make the video. I will be forever shamed on AZB and be exiled to Inside Pool Magazine's forum.
Unless of course you are afraid that you can't really prove your claims and theories.
In the meantime I will be waiting on the picture. I have drawn lots of pictures designing these interiors. I would love to see if you can show me something I don't already know.
Edit: I made you a video. It's educational. http://www.youtube.com/watch?v=VpZnlxVyWLE
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John you certainly never know, maybe I got a bad one that slipped through the line. I bought it because of it being very compact and allowing me to carry a spare shaft along with a break cue without a bulky case for playing in bars, plus I liked the larger version I had previously as well. Not many 2 x 3's out there, it's a neat design.
The guy I sold it to still has it. IF you want to see the case so you can physically see what I am talking about I could ask him if he would be willing to take another in return for it and send it to you. I don't see why he wouldn't as he don't care what he uses for a case as long as it holds his equipment. I am sure he would want you to pay the shipping as well.
If you want to do this so you can error check your design I will be more then happy to see what I can do for you in regards to getting it in your hands. Drop me a pvt and let me know.
Anytime the case does not perform as advertised and expected then we will certainly make it it right. Just have him contact Matt Carter at 877-283-7444 to arrange it. Although I think y'all might want to consider paying the shipping back to us since it's been a while and the case has been in steady use.
Now I think we did make some cases which were 2x2s because at the beginning we were replacing the foam core 2x2s and we wanted to make cases that had the same descriptions as what is currently in the catalog.
So maybe the interior you have is actually a 2x2 and not a 2x3. I think that the second batch we did we just decided to make them all 2x3s since we could.
In any event we will make it right for you. Just call Matt or pm him on here.