Burned...

Hungarian Nut said:
Again,
Tough break kid. Tough lesson. $265 is a fair amount. But like I said, be glad it wasn't a house payment. Dust yourself off and move on. You asked for input. My input is to protect yourself in life and everything you do. Don't assume anything. I bet if you ever buy a cue on line again you will have the package insured. You've learned a life lesson.
Warm regards,
Mark
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The responsibility for insuring a shipment is on the shipper's end. They are the one who can buy it at the time of shipping....not the buyer. Also, they are the only one, typically, who can file the claim.

Also...I cannot tell you how many times, after an eBay purchase, that I paid for the insurance, and the shipper did NOT purchase it, and instead pocketed the extra cash. There is no way of knowing that the insurance wasn't purchased until you receive the package and see the postage labels.
 
ridewiththewind said:
The responsibility for insuring a shipment is on the shipper's end. They are the one who can buy it at the time of shipping....not the buyer. Also, they are the only one, typically, who can file the claim.

Also...I cannot tell you how many times, after an eBay purchase, that I paid for the insurance, and the shipper did NOT purchase it, and instead pocketed the extra cash. There is no way of knowing that the insurance wasn't purchased until you receive the package and see the postage labels.
Click to expand...


Yes, it's unwritten that the seller should do this and yes the seller should do that. Unwritten rules are just that....unwritten.

BUT for my money as a discerning buyer I always make sure I am protected.

Buyer should make sure he is protected. And the type of shipment and insurance should be discussed up front. The buyer should stimulate this conversation and agree to the terms up front. Various types of shipping and insurance have varying levels of cost. And these costs are passed on to the buyer. So if I am paying for shipping and insurance I want to understand what I am paying for and make the final decision on what I want regards to shipping and insurance.

How many of you use standard motor freight to ship bulk items? Have you ever tried to collect on a freight claim? Up hill battle.
 
Hungarian Nut said:
Yes, it's unwritten that the seller should do this and yes the seller should do that. Unwritten rules are just that....unwritten.

BUT for my money as a discerning buyer I always make sure I am protected.

Buyer should make sure he is protected. And the type of shipment and insurance should be discussed up front. The buyer should stimulate this conversation and agree to the terms up front. Various types of shipping and insurance have varying levels of cost. And these costs are passed on to the buyer. So if I am paying for shipping and insurance I want to understand what I am paying for and make the final decision on what I want regards to shipping and insurance.

How many of you use standard motor freight to ship bulk items? Have you ever tried to collect on a freight claim? Up hill battle.
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The point you are missing is that just because you pay for the insurance, doesn't guarantee that the seller actually purchases it. And there is no way to really know until either you receive the package and see that no insurance was purchased, or the damn thing goes MIA and you then find out that it was not actually insured.
 
A somewhat related ?

Not to hijack the thread but....... What do you guys feel is the resolution to this one. YOU sell a cue to someone over seas. THEY do NOT want it insured and THEY want it valued for 5% of the cues actual value. All of this is done to avoid customs entanglements I assume. You both agree to this and somewhere along the way, the USPS loses or damages the cue. Now what?:smile:


p.s. This has not happened to me personally but I'm sure it has happened to someone out there.
 
dogginda9 said:
Not to hijack the thread but....... What do you guys feel is the resolution to this one. YOU sell a cue to someone over seas. THEY do NOT want it insured and THEY want it valued for 5% of the cues actual value. All of this is done to avoid customs entanglements I assume. You both agree to this and somewhere along the way, the USPS loses or damages the cue. Now what?:smile:


p.s. This has not happened to me personally but I'm sure it has happened to someone out there.
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You make sure that it is clearly defined within an email that the buyer is refusing insurance and is requesting devaluation of the cue for Customs purposes, and that they assume all risk, as a result.

Honestly, things have changed so drastically from even just 5 years ago, with regards to selling cues. Anymore, unless it's someone I have known to be trusted from here, and typically have dealt with before, Escrow is really the only way to go. Think of the additional cost as just another type of insurance.
 
dogginda9 said:
Not to hijack the thread but....... What do you guys feel is the resolution to this one. YOU sell a cue to someone over seas. THEY do NOT want it insured and THEY want it valued for 5% of the cues actual value. All of this is done to avoid customs entanglements I assume. You both agree to this and somewhere along the way, the USPS loses or damages the cue. Now what?:smile:


p.s. This has not happened to me personally but I'm sure it has happened to someone out there.
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That's a tough one, but I would say the buyer is out of luck. They choose to not have it insured and all. Overseas sales always will have more risk. I do internet sales for a local non-profit, and we sell quite a bit over seas. The buyer has the option of either First Class or Priority. I have refunded people's money before when the item is lost or stolen, but we cannot afford to take a hit like this. I now list in the auctions that we can not be responsible for over sea items once they are shipped, and that there is more of a risk shipping over seas. I will still go out of my way to make it right if possible, but cannot be responsible for someone choosing a slower service without insurance, when a better service was available to them.

I agree with you...this has probably happened numerous times to people.
 
Seller must replace or refund

You got the money to Seller. Now it is seller's responsibility to get the merchandise to you. If seller is too cheap to insure that is seller's choice. If seller does not like paying for insurance he can negotiate higher price with you to cover it (what are we talking..$3?). I doubt PayPal will help since Post Office will claim item was delivered. If seller refuses to reimburse or replace explain you will file a small claims action in your local venue (you can argue court will have jurisdiction on an internet transaction no matter where seller resides) and see if he wants to double his headache. Good luck!
 
A word of advice from someone who makes a lot of large online purchases

I make a lot of large purchases on a regular basis in excess of $5K for computer hardware.

Relying on the shipper to insure a package is hit or miss in my experience. Sometimes the shipper may even legitimately forget to insure the package.

The best approach in my opinion is to go with a high quality charge card (note that I didn't say credit card). I use an American express platinum card which I must pay off in full every 60 days; however amex provides insurance on purchases and will fight tooth and nail for you when you get ripped off.

Merchants hate AMEX because of high processing rates and their strict accountability program.

I had an issue with ~10k worth of computer hardware being damaged recently and I was refunded in full in 60 days. I recommend going with the higher end cards like gold and platinum so you get the concierge service.

Either way I would recommend this approach going forward.

Also if you paid with paypal you can dispute teh charges there as well.
 
TATE said:
The lack of response by NYCustomcues tells us something.

Why did you want that particular butt anyway Kickshot?

Chris
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Honestly I have wanted that cue since it came out 6 years ago or how ever long ago it was I love stack leather wraps and classic points, also I saw one on ebay sell for 600 with the shaft so I also figured I could possibly make a few bucks off it down the road and since one of my playing cues is the same thread I already have a shaft for it. Thanks for the question.
 
Hungarian Nut said:
Again,
Tough break kid. Tough lesson. $265 is a fair amount. But like I said, be glad it wasn't a house payment. Dust yourself off and move on. You asked for input. My input is to protect yourself in life and everything you do. Don't assume anything. I bet if you ever buy a cue on line again you will have the package insured. You've learned a life lesson.
Warm regards,
Mark
Click to expand...

I do appreciate the posts Mark and I do take it as a lesson learned that I already knew. The problem is I don't make the kind of money to spend a house payment, like I said 265 isn't a little amount of money to me, I know a lote of people on here have 1500 and up cues I don’t and can not afford them. I am also not the kind of person to just roll over and go oops even though I did nothing wrong I didn't think about the fact the seller didn't mention insurance and the post office either lost my cue or got it stolen but oh well it's just my money the seller should get to keep all of it. That is not how I am or how I think, I will not just let it go. It is always the seller’s responsibility to make sure of the shipping and insurance if you don’t think so look on every site on the net eBay Amazon target ect. They have they shipping options posted, you can't even put an item for sale on eBay without shipping options. But with that said I do realize I didn't think about mentioning insurance to the buyer, which is why I am not even asking for a full refund that is why I have offered half refund so that the responsibility is split. Which hurts me more than the seller because I would still be out 132.5 as the seller would be at worst breaking even, but I will be ok with that because I have no problem with taking responsibility for something I possibly could have prevented even though it is the sellers job to handle more than mine. The thing is just like a bartender’s job is to protect the customer and the bar, it is a sellers or business's job to protect themselves as well as the customer. I know that for many reasons but specifically because my Woman is a bartender and she use to operate a clothing store. Again I do thank you for the post and I partially understand what you are saying.
 
rossaroni said:
That's a tough one, but I would say the buyer is out of luck. They choose to not have it insured and all. Overseas sales always will have more risk. I do internet sales for a local non-profit, and we sell quite a bit over seas. The buyer has the option of either First Class or Priority. I have refunded people's money before when the item is lost or stolen, but we cannot afford to take a hit like this. I now list in the auctions that we can not be responsible for over sea items once they are shipped, and that there is more of a risk shipping over seas. I will still go out of my way to make it right if possible, but cannot be responsible for someone choosing a slower service without insurance, when a better service was available to them.

I agree with you...this has probably happened numerous times to people.
Click to expand...

I agree, if insurance was offered and refused you the seller are not responsible. The seller did what he was suppose to here which is make sure the buyer had the option of insurance, if the buyer refuses his own protection than he is responsible for his own protection if that makes sense. In my situation I will honestly say if I was offered and refused insurance I would be responsible for this situation, and I certainly would not have made this thread.
 
maxeypad2007 said:
I make a lot of large purchases on a regular basis in excess of $5K for computer hardware.

Relying on the shipper to insure a package is hit or miss in my experience. Sometimes the shipper may even legitimately forget to insure the package.

The best approach in my opinion is to go with a high quality charge card (note that I didn't say credit card). I use an American express platinum card which I must pay off in full every 60 days; however amex provides insurance on purchases and will fight tooth and nail for you when you get ripped off.

Merchants hate AMEX because of high processing rates and their strict accountability program.

I had an issue with ~10k worth of computer hardware being damaged recently and I was refunded in full in 60 days. I recommend going with the higher end cards like gold and platinum so you get the concierge service.

Either way I would recommend this approach going forward.

Also if you paid with paypal you can dispute teh charges there as well.
Click to expand...

Thanks for the impute, I don't actually think I could get one of those cards I had Multiple Sclerosis for over ten years which has put me in a credit mess for many reasons.. But I will definitely look in to it anyway or try to find something comparable. I am also defiantly going to fight the charges on paypal, I tried to file a claim with them so far but they said they wouldn't file it and to talk to the seller to resolve it, so maybe my bank can do something as the payment was from my debit card.
 
kickshotkid said:
I do appreciate the posts Mark and I do take it as a lesson learned that I already knew. The problem is I don't make the kind of money to spend a house payment, like I said 265 isn't a little amount of money to me, I know a lote of people on here have 1500 and up cues I don’t and can not afford them. I am also not the kind of person to just roll over and go oops even though I did nothing wrong I didn't think about the fact the seller didn't mention insurance and the post office either lost my cue or got it stolen but oh well it's just my money the seller should get to keep all of it. That is not how I am or how I think, I will not just let it go. It is always the seller’s responsibility to make sure of the shipping and insurance if you don’t think so look on every site on the net eBay Amazon target ect. They have they shipping options posted, you can't even put an item for sale on eBay without shipping options. But with that said I do realize I didn't think about mentioning insurance to the buyer, which is why I am not even asking for a full refund that is why I have offered half refund so that the responsibility is split. Which hurts me more than the seller because I would still be out 132.5 as the seller would be at worst breaking even, but I will be ok with that because I have no problem with taking responsibility for something I possibly could have prevented even though it is the sellers job to handle more than mine. The thing is just like a bartender’s job is to protect the customer and the bar, it is a sellers or business's job to protect themselves as well as the customer. I know that for many reasons but specifically because my Woman is a bartender and she use to operate a clothing store. Again I do thank you for the post and I partially understand what you are saying.
Click to expand...

If I was the seller this would not have happened since I always add insurance. But collecting is another story. And dealing with the USPS is scary since they are self insured. Fedex with insurance would have cost around (I'm guessing) $30 to $60. But you could take Fedex to the bank if the shipment came up missing.

One other tip is to require a signature upon delivery.

USPS screwed you and that really sucks.

Plus, the seller sounds like a real douche bag if he won't settle this 50/50.

I am sorry if I was to poignant in my messages.

Good luck Sir.
 
Hungarian Nut said:
If I was the seller this would not have happened since I always add insurance. But collecting is another story. And dealing with the USPS is scary since they are self insured. Fedex with insurance would have cost around (I'm guessing) $30 to $60. But you could take Fedex to the bank if the shipment came up missing.

One other tip is to require a signature upon delivery.

USPS screwed you and that really sucks.

Plus, the seller sounds like a real douche bag if he won't settle this 50/50.

I am sorry if I was to poignant in my messages.

Good luck Sir.
Click to expand...

Oh no apology necessary, like I said I do understand a lot of what you said, and I might have said some stuff that sounded like I was blaming the seller for the whole situation which was not my intention. It is sometimes hard to type exactly what you mean or feel, but thank I do appreciate it.
 
I'm sorry for what happened to you here. I have been both a buyer and seller on this forum. I offer to ship with insurance but after reading this I think I will make it standard.

My last deal on here as a buyer there was an agreement that the cue would be shipped with insurance and the seller did not follow through with that. The day the cue arrived the tube had been opened and the packaging had been tampered with in some way. I'm not sure how, but the butt of the cue was visible due to the bubble wrap being removed. I inspected everything and it was fine, but it could have easily turned into a similar situation.

My last transaction as a seller resulted in me having to file an insurance claim. I must say that the post office paid the claim in a VERY timely manner... then they located the cue and delivered it to the seller... That deal caused so much hassle, lol...

I hope you reach some resolution in this matter.

Goodluck-
 
You can open a case/dispute on the Paypal website easily. You don't need to do it over the phone. Just login, open a case, and proceed.
 
About a month ago, I sold my first item on here (and shipped it USPS), and the first thing I did was insure it for the purchase price. It only cost about $3, and to me it was a no-brainer. If something happened (fortunately everything went smoothly, but believe me, the Post Office can and does screw up), I refund the buyer his money first and foremost and then file the claim and get mine back.

That said, I feel for the buyer here, but can't help but believe this whole thing could have been avoided for about $3 on the seller's side.
 
Ok guys update I got scammed by the seller! he sent me an empty case, the cost of the shipping was only $1.70 I didnt even look at the sticker on the box until today! So anyone that didn't or doesn't think it was the sellers fault...So beware of NYcustomcues...
 
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