Burned...

All I know is there are people who follow U.P.S. and FedeX trucks. They watch and do a snatch and run. Had it happen to a neighbor and I'm out in the Boondocks.

I think your being more then fair splitting the loss. As others said anyone with common; never mind. Should have been Insured!
 
The scam goes like this:
You get a cue, pretend you didn't, offer to pay half, and get a cue for 1/2 price.

Don't take offense if this isn't the case. In this day and age, it's smart to be kind but cautious. There's no telling if you're scamming or not... and reputation isn't a 100% guarantee either.

There have been a few other scams like this reported on here (by the scammers). They'll attempt the scam in the first sentence and threaten to post on AZ about how crappy the seller is.

Simply provide proof that you're not scamming (a postage label or shipping label with weight on it) and that'll gain you a lot of support.

You're not the first one to report something like this... I wonder if you threatened Nycustumcues with a thread on AZ?
 
Kickin' Chicken said:
If I were the op, I'd immediately be going to see the Postmaster at the PO that delivered the empty package and have him track down the mailman who left the package at your door. See if that mailman recalls delivering the empty package. At least press them to do an investigation over this.
Click to expand...

You may also take the local post office out of the equation and directly contact the USPS Office of the Inspector General. It would seem that there are some problems somewhere along the post office routes. The OIG would be interested in knowing this.

http://www.uspsoig.gov/contact.htm

Joe
 
Kickin' Chicken said:
Facts, as I understand them:

1. NYCustomcues put a sealed container with something inside, presumable a cue, into the hands of USPS, destined for kickshotkid.

2. The postage paid would have been based on weight and both the departure and arrival zip codes. It would be easy to verify whether the postage fee matched the package's received weight.

3. It is a near impossibility that the post office would take in a package with a missing lid and no contents. See item #2 regarding weight/postage fee.

4. In my experience, the very few times that I have received any messed up packages from the postal service, there has been either an attached note or a stamp stating something about the damage. That your package arrived with no lid or contents, it is alarming there was no note or stamp indicating a problem.

5. That NYCustomcues doesn't (didn't) offer insurance is foolish. At least give the customer the option to protect the package for the couple of bucks it costs with the clear understanding that they (the customer) assume the risk if they decline it. OR, just insure every package and add the couple of bucks into the price.

From NYCustomcues perspective, they undoubtedly feel like they fulfilled their end of the bargain by mailing the cue. Added to that is the possibility, albeit remote, that the recipient may be attempting a scam. I'm not saying this my feelings, just saying it's part of what the people at NYCustomcues have to consider.

If I were the seller, I would take you up on your suggestion of a 50% settlement. I would chalk it up to a lesson learned and from this point forward, no package would leave my shop without either mandatory insurance or a signed (or emailed) acknowledgement from the buyer, declining it with the understanding if something bad happens, it's on them.

If I were the op, I'd immediately be going to see the Postmaster at the PO that delivered the empty package and have him track down the mailman who left the package at your door. See if that mailman recalls delivering the empty package. At least press them to do an investigation over this.

Also to the op, in any future dealings you can always ask a seller to insure a package and pay them the fee. Avoiding problems like the one you're in now is well worth it.

Good luck in finding resolution.

Best,
Brian kc
Click to expand...

Thank you very much for your post. I also would like to say I do understand that there is always the though of a scam in situation like these, I even thought Nycues could be scamming me, but I thought about and realized there is no way the post office would have accepted the package being empty with missing lid. So I understand people first instinct is to not trust, But the thing is why would he scam me there is no motive and why would I scam him for 265, I have bought a Judd jt1 for 550, and Jacob for about 500a Meucci for 500 a bk2 for 220 and a ob breaker for 180 on here most very recently, why would I pretend I didn't receive this cue for 265? That just doesn't make sense I have no motive no reason no want, I would much have the cue I paid for. This whole thing just sucks I don't think Nycues did anything exactly wrong and I really wanted a good relationship with him and still do, He sells a lot of tiger stuff which I have always liked at good prices. I feel like it is a crappy situation for both of us. I just wish the guy would work with me to resolve this rather than against me, I just don't think it is right for me to lose 265 for just paying for a cue, which is why I suggested a split or something else where he is sharing the responsibility and the hit with me.
Any way thanks again for your post, it is nice to see a level headed fact based post. Cheers.
 
Bamacues said:
You may also take the local post office out of the equation and directly contact the USPS Office of the Inspector General. It would seem that there are some problems somewhere along the post office routes. The OIG would be interested in knowing this.

http://www.uspsoig.gov/contact.htm

Joe
Click to expand...

That is some great advice, thank you. I am absolutely going to do that. you see that is why I post so people much smarter than myself can show me the thing to do. Thank you.:thumbup:
 
Bigjohn said:
Highly unlikely USPS would leave a open and empty box for delivery. PayPal won't pay because the shipper, USPS, reported the package Delivered... and even if it did have insurance...good luck on collecting it. UPS has $100 free insurance on all packages, USPS does not.
Click to expand...

I appreciate your post but if you think is so unlikely the usps would do what they did to me, you should google this kind of thing. It will supprise you how much stuff like this happens,, I know it supprised me. This is the first time I have delt with or herd of this happening, which is why at first I thought the seller was scamming me. I was told by a post office clerk that UPS uses USPS to ship there stuff, UPS just drops off and picks up, However 100 dollar free insurance sounds good.
 
So I am curious, since people have brought up the point that the seller could be thinking I am trying to scam him. How maney people have even had that happened to them? Because I haven't even herd from someone on here doing that, the only ones I have herd of are people not getting there item or people scamming the insurance. I haven't herd of someone getting scammed for the cue and the money for the cue...
 
Last edited:
kickshotkid said:
So I am curious since there are people thinking I am trying to scam the seller. How maney people have even had that happened to them? Because I haven't even herd from someone on here doing that, the only ones I have herd of are people not getting there item or people scamming the insurance. I haven't herd of someone getting scammed for the cue and the money for the cue...
Click to expand...

I didn't see anyone is thinking you scammed anyone. They are trying to look at it from the seller's point of view, is all. From what I read, nothing was directed at you personally.
 
Pushout said:
I didn't see anyone is thinking you scammed anyone. They are trying to look at it from the seller's point of view, is all. From what I read, nothing was directed at you personally.
Click to expand...

You are probably right, I guess it just feels that way, this situation has me a bit stressed and defensive. Thanks for insight, I and gonna reword the post.
 
Shortside K said:
How can NYCustomcues know if you did or did not receive the cue? You could be trying to pull a fast one. I agree that the postal service would not accept and ship a parcel that had nothing in it and no lid on it. You're laying blame on NYCustomcues, but do you think that they are inexperienced in shipping their product?
No, something happened between the time the post office accepted the cue and when you took it from beside your door. Totally the postal service's fault. No fault of NYCustomcues.
Click to expand...

Yes, I agree totally. It is the fault of the USPS. Not the
fault of NYCustomcues, or Kickshotkid. Now as for pulling
a fast one. Well, Kickshot already stated that he has over
100 transactions on Ebay, and itrader on here. Pretty
much, all we have to go one here is our reputation, and
kickshot wast trying to prove his. From what I see, the
cap came off at some point, and the butt either fell out,
or was stolen. I had the same thing happen to me on a
shaft a few years ago. The seller and I split the loss. Its
the only fair thing. Kickshot is not asking for a full refund.
Just half of it. NYCustom didnt insure, and might not of
packaged the best. I figure he owes half at least.

One more thing, I sold a shaft on here that the USPS
actually delivered to the wrong address. I did in fact
insure it. Well it showed delivered, so no insurance. The
buyer told me that he didn't receive the package. What
do I do then? All I have to go on is the word of the buyer.
I personally offered to refund the whole amount. I know
I'm gonna get flamed, and some are gonna laugh, but I
strive for perfect itrader. Even if I gotta bite it on a
transaction. The shaft was personally delivered by the
person 4 doors down that received it, so it all worked
out, but these things happen. The fairest way to finish
the transaction is to split the loses, and go your separate
ways. Kinda sucks for both, but better than totally sucking
for one. Just my $ .02. Good luck kickshot. Hope it works out.
 
shamadam said:
Yes,One more thing, I sold a shaft on here that the USPS actually delivered to the wrong address. I did in fact
insure it. Well it showed delivered, so no insurance.

<snip>

I know I'm gonna get flamed, and some are gonna laugh, but I strive for perfect itrader. Even if I gotta bite it on a
transaction.

The shaft was personally delivered by the
person 4 doors down that received it, so it all worked
out, but these things happen.
Click to expand...

No flaming or laughing from me.

You're a good man Charlie Brown.

As for the USPS, given their practically useless tracking and poor customer service, is it any wonder they're about to close 3600 POs nationwide? And that they lost $8 Billion in 2010?

I have a business PO box and it amazes me how much stuff ends up in my box that is clearly marked with other box numbers. And it isn't all junk mail. :rolleyes:

I'm an honest guy and even the mis sent junk gets put back in a mailbox by me.

I wonder how much of my stuff ends up in other boxes. And how many of those people make the effort to get my mail back to me. :confused:


Best,
Brian kc
 
shamadam said:
Yes, I agree totally. It is the fault of the USPS. Not the
fault of NYCustomcues, or Kickshotkid. Now as for pulling
a fast one. Well, Kickshot already stated that he has over
100 transactions on Ebay, and itrader on here. Pretty
much, all we have to go one here is our reputation, and
kickshot wast trying to prove his. From what I see, the
cap came off at some point, and the butt either fell out,
or was stolen. I had the same thing happen to me on a
shaft a few years ago. The seller and I split the loss. Its
the only fair thing. Kickshot is not asking for a full refund.
Just half of it. NYCustom didnt insure, and might not of
packaged the best. I figure he owes half at least.

One more thing, I sold a shaft on here that the USPS
actually delivered to the wrong address. I did in fact
insure it. Well it showed delivered, so no insurance. The
buyer told me that he didn't receive the package. What
do I do then? All I have to go on is the word of the buyer.
I personally offered to refund the whole amount. I know
I'm gonna get flamed, and some are gonna laugh, but I
strive for perfect itrader. Even if I gotta bite it on a
transaction. The shaft was personally delivered by the
person 4 doors down that received it, so it all worked
out, but these things happen. The fairest way to finish
the transaction is to split the loses, and go your separate
ways. Kinda sucks for both, but better than totally sucking
for one. Just my $ .02. Good luck kickshot. Hope it works out.
Click to expand...

Thank you so much for the post and thanks for being a stand up seller.
You know the situation really does suck. I just wish me and Nycue could resolve the way you and your buyer did, and the cue showing up like your buyers shaft did would be cool too, I would settle for either at this point of course. Btw no one should laugh or flame you for being the kind of seller we all want to do business with, you catch more flies with honey(not sure that applies but I figure I'd throw it out there, feel free to throw it back if it doesn't suit).
 
Last edited:
The lack of response by NYCustomcues tells us something.

Why did you want that particular butt anyway Kickshot?

Chris
 
This thread is turning into a major JOKE. Bottom line, the seller assumes all responsibility until the item arrives as described, that is not just good business practices it is the law of the land concerning transactions.


Any seller who ships an item UNINSURED AND WITHOUT TRACKING IS SETTING THEM SELF UP FOR A FALL. If you as the seller make the decision to do this except the consequences because you made a mistake and take care of the situation.

Recently I went against my better judgment and shipped an item to Canada through USPS. Items shipped there through the US Postal system can not be insured or tracked once they leave the USA. Almost two weeks after the item was sent it finally arrived, but the buyer was getting worried. Just like I told that buyer if the item doesn't arrive in another week I will refund his money. It was a small amount, $60 or $70 in all with shipping, but even though this transaction worked out OK it could have cost me, so from now on I will only ship outside the USA, including Canada using UPS.

In my opinion there is only way to handle the situation, the buyer should receive a refund and the seller should make sure in the future that all items are tracked and insured. Lets face it doing business is much more than selling something, sometimes you win and sometimes you lose but handling things badly can cause for more damage than the money lost. Reputation is everything, and while many will not post to these threads they still read them and form opinions that will effect their future actions when dealing with certain people.

To the seller, I feel you pain but do the right thing and send a refund unless you have proof that the buyer is being dishonest, and in the future make sure everything is insured and tracked, I mean the buyer pays for these costs anyway.

JIMO no disrespect intended toward anyone.
 
Even with insurance, you are still at the mercy of the post office and the shipper. They also need to remember to insure for the value of he cue including postage and taxes. I recently had a claim and they finally agreed to have the cue refinished. The insurance would not have covered the total amount to replace the cue, since he only paid the cost of the cue insurance. Would have been out over a hundred dollars even if they had offered to pay off claim. I am still waiting on the check before I send the cue out. Got a nice letter stating they sent they shipper a letter regarding packing better. How nice. My cue has been at the post office for 2 months. Paypal screws people all the time, check out google and see. The shipper should send another one or give you a refund. Why would he not require proof of delivery or have you sign for a cue? Leave it on the porch? WTF, the post office should have better procedures than that. John
 
shamadam said:
Yes, I agree totally. It is the fault of the USPS. Not the
fault of NYCustomcues, or Kickshotkid. Now as for pulling
a fast one. Well, Kickshot already stated that he has over
100 transactions on Ebay, and itrader on here. Pretty
much, all we have to go one here is our reputation, and
kickshot wast trying to prove his. From what I see, the
cap came off at some point, and the butt either fell out,
or was stolen. I had the same thing happen to me on a
shaft a few years ago. The seller and I split the loss. Its
the only fair thing. Kickshot is not asking for a full refund.
Just half of it. NYCustom didnt insure, and might not of
packaged the best. I figure he owes half at least.

One more thing, I sold a shaft on here that the USPS
actually delivered to the wrong address. I did in fact
insure it. Well it showed delivered, so no insurance. The
buyer told me that he didn't receive the package. What
do I do then? All I have to go on is the word of the buyer.
I personally offered to refund the whole amount. I know
I'm gonna get flamed, and some are gonna laugh, but I
strive for perfect itrader. Even if I gotta bite it on a
transaction. The shaft was personally delivered by the
person 4 doors down that received it, so it all worked
out, but these things happen. The fairest way to finish
the transaction is to split the loses, and go your separate
ways. Kinda sucks for both, but better than totally sucking
for one. Just my $ .02. Good luck kickshot. Hope it works out.
Click to expand...

I agree. It was USPS who made the mistake. Yea, the package may not have been sealed as good as possible, but neither the buy or seller tried to screw anyone. Splitting the cost sucks for both parties, when the USPS is to blame.
 
kickshotkid said:
I hear what you are saying, but that was your cue in your possesion that you shipped. my situation is a bit different, I paid for the cue but I did not posess it. I also did not and handle the shipping. Although I do agree about getting insurance when shiping a cue and every time I have been a seller or shipped my own cue I insure them. I would have paid for insurance if it would have been offered, and I would have asked for insurance if I would have thought about it.
By the way 265 may be small potatoes to some one that has 2000 dollar cues but I don't, 265 is plenty of money to me I have 3 cues and together I don't think they are worth 2000. $2000 is literally all the money i have to my name.
Click to expand...

Again,
Tough break kid. Tough lesson. $265 is a fair amount. But like I said, be glad it wasn't a house payment. Dust yourself off and move on. You asked for input. My input is to protect yourself in life and everything you do. Don't assume anything. I bet if you ever buy a cue on line again you will have the package insured. You've learned a life lesson.
Warm regards,
Mark
 
When ever I have sold....I always wind up 'losing' money on the shipping side, simply because I use the fastest shipping possible, either Priority Mail or Express Mail. Believe it or not, sometimes the Express Mail is cheaper than Priority Mail because Express includes some services that Priority requires additional payment for. I always slightly over-insure, and ALWAYS pay extra for signature confirmation as well as delivery confirmation.

I also pack the living daylights out of my packages. Rule of thumb being you should be able to drop the package from 3 feet with no damage to both the package or contents inside. This rule of thumb is pretty universal amongst all the shipping companies.

I have been extremely fortunate to have not had any issues with the USPS...both shipping and receiving. The extra time and expense in shipping in a proper fashion far outweighs the costs involved should it all go sideways because one tried to save a few bucks to pad their profit margin.

Lisa
 
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