American Heritage Reply.
Here is the reply I received from American Heritage. For all who took the time to read and reply to this I thought it might be of some interest to you. Even if this doesn't turn out well in the long run I certainly have to give them credit for trying.
Hi Mr. Meehan,
I have reviewed your photos. Pool tables that experience ongoing slate seam pops typically have not been perfectly leveled prior to the slate installation. There are two different methods used to level pool table slate in the industry, dependent on the table design . The service crew(s) performing the installation and/or service of your table have combined the two methods. Installers accustomed to alternative manufacturer’s installation techniques “float” the slate above the table cabinet. Perfectl leveling of the legs is not required and they are often quick to blame the manufacturer for the results. This differs from ours, which requires leveling the table prior to installing the slate. When encountering an installation technique that is unlike what they have typically used in the past, they unfortunately try to incorporate them both. While the leg height was adjusted through the use of shims, I assume they were not exact. The use of large wooden wedges under the slate and between the slate pad, confirms this. If one (or more) leg is out of level in the slightest, it will cause table cabinet torque (or twist). To correctly install your pool table, it will be necessary for the service company to dismantle the table, remove the slate and slate pad, replace the pad, level the cabinet from under the legs, recover the rails, re-attach the slate (using only a fine adjustment), and then secure the pockets and rails.
With that said, I have entered an order for a replacement slate pad (the MDF substrate between the slate and cabinet), a replacement set of hardware and a complete set of Burgundy bed cloth, all to ship directly to you and under warranty. I have also requested a work service order to be sent to our regional table installer. This should correct your issue once, and for all.
Please do not hesitate to contact me with any questions or concerns.
Respectfully,
Dave
David Oswald
American Heritage Billiards
630 Mondial Parkway
Streetsboro, Ohio 44241
(P) 877.998.0908 Ext. 158
(F) 330.626.3910
Description: AHB[/COLOR]