Could anyone get hold of Dennis Searing?

Jason, you are so very correct. I guess alot "gets lost in translation". It is not my business, but I am glad you posted this. Timothy, you ought to find out what really was done to your cue and why. You owe it to the people who posted in this thread. You would not want to mislead them would you?
 
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phil dade said:
Jason, you are so very correct. I guess alot "gets lost in translation". It is not my business, but I am glad you posted this. Timothy, you ought to find out what really was done to your cue and why. You owe it to the people whomposted in this thread. You would not want to mislead them would you?
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Knowing Dennis, he would not just refinish his cue unless it's perfect before applying the first coat of sealer.
 
classiccues said:
That's it right there....



The signature took all the time.... :wink:



Good looking cue... I am sure it was worth the wait, and its always better to have the original maker do the work whenever possible.



JV
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Oh yeah, he also replaced the handle because he wanted to change the ringwork above the wrap. And thats the only way to get rid of it.
 
timothysoong said:
Oh yeah, he also replaced the handle because he wanted to change the ringwork above the wrap. And thats the only way to get rid of it.
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That changes the scheme of things a little bit.
If he replaced the handle, I think he replaced the sleeve too.
And he did these to make the cue as perfect as it is now.

And to those who called Dennis a criminal, I don't think criminals go the extra mile to do this kind of world class work.
 
You are definitely on to something Joey. Perhaps as Tim's excitement calms down he may have better recall. ;)
 
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JoeyInCali said:
That changes the scheme of things a little bit.
If he replaced the handle, I think he replaced the sleeve too.
And he did these to make the cue as perfect as it is now.

And to those who called Dennis a criminal, I don't think criminals go the extra mile to do this kind of world class work.
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I like this CRIMINAL:thumbup:.


P.S.
Tim, why don't you list all the work that Dennis did for your cue on top of everything you ask for?
 
FLYINGSNAIL said:
I like this CRIMINAL:thumbup:.


P.S.
Tim, why don't you list all the work that Dennis did for your cue on top of everything you ask for?
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I just asked for 2 shafts w/ my ferrule. Refinished, rewrapped. He only told me
about the handle changed once I received the cue. And as of the buttsleeve I doubt its changed cause it looks the same.
 
Is there any positive or negative about his work? Any pictures of that cue refinish for you? New Shafts? New joint protectors? New handle ? New ring work at the A joint? New wrap? new finish? what else?
 
JayTS said:
There's a lot of misinformation in this thread about Dennis, about the OP, and about how much work was done to his cue. It's all none of our business and opinions are only that, just opinions. Anyone who knows Dennis on a personal level knows the real stories. The internet is just speculative over climate change. Glad to see Tim got the cue back intact and with the top notch quality work that was promised. Thanks for the reading entertainment everyone. -Jason
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So, are you saying that the OP's texts and emails were probably all replied to in a timely manner, and the OP is probably not being completely honest about that? I am very curious exactly how long Searing had the customers cue (so this is not counting transit time). No matter what type of shape the cue was in, how long can it possibly take to refinish a cue and make 2 shafts for it? If the cue maker told the customer (the OP) 3 months to do get the requested repair done, then it really should have not taken longer then 3 months. And a business person should always reply to a customer in a timely manner. There is no excuse for the type of treatment that the OP had to deal with (if everything that was said in this thread was true).
 
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JoeyInCali said:
Knowing Dennis, he would not just refinish his cue unless it's perfect before applying the first coat of sealer.
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This is interesting. So, are you saying that something (that we do not know) must have been wrong with the cue? Are you saying that it probably needed a repair done to it before the refinish was started? I do not understand, but just very curious. None of this matters though. Searing still should have kept the customer updated and replied to emails and texts within a timely manner. It is just not cool to ignore a persons emails and texts for such a long time, especially when you have the customers cue in your possession. I can only imagine how upset I would have gotten if I were the OP, but that is just me.
 
timothysoong said:
Oh yeah, he also replaced the handle because he wanted to change the ringwork above the wrap. And thats the only way to get rid of it.
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Okay, so we now know that it was not just a refinish and 2 new shafts that were needed for the repair. I still do not think that you should have had to wait as long as you did to get your cue back, and Searing should have kept you updated (at the very least on a weekly bases in my opinion). But it seems to me that he had no new updates for you, maybe because he had not started the repair on your cue yet. Maybe he would have started much sooner if you had not prepaid for the work to be done.
 
JoeyInCali said:
That changes the scheme of things a little bit.
If he replaced the handle, I think he replaced the sleeve too.
And he did these to make the cue as perfect as it is now.

And to those who called Dennis a criminal, I don't think criminals go the extra mile to do this kind of world class work.
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Well, he could have still kept the OP updated. Think about it, how would you feel if Searing had your cue (and your $1,000), and he was not replying to your texts and your emails (after months, without any replies). I do not know about you, but I would be pretty upset.
 
timothysoong said:
I just asked for 2 shafts w/ my ferrule. Refinished, rewrapped. He only told me
about the handle changed once I received the cue. And as of the buttsleeve I doubt its changed cause it looks the same.
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I wonder why Searing did not let you know about the extra work that needed to be done to the cue (before he could refinish it). I do understand that Searing did not want to start the refinish until the cue was perfect in his mind, but he could have let you know, and kept you updated in a timely manner. Ignoring emails and texts is just wrong. Searing should get a secretary if he does not like or care to do that part of the business.
 
timothysoong said:
I just asked for 2 shafts w/ my ferrule. Refinished, rewrapped. He only told me
about the handle changed once I received the cue. And as of the buttsleeve I doubt its changed cause it looks the same.
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I can see the sleeve is the same. You can tell by the wood grain of the inside prong that is aligned with the "S" if you compare before and after resto pics. But when replacing the handle you have to remove the part of the handle that goes through the sleeve to reuse it over the new handle end. I'm sure the cap, the ringwork above it, and the inlaid "S" are different ( Yes, it's inlaid... Dennis does not like to engrave )... It's obvious, to myself at least, this work had to be done if Dennis thought so. I know he doesn't like to deliver a cue if it's not "right". Much more to this resto than meets the eye....
 
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Justin, I don't mean to be your keeper. Don't inject your opinion on this one. From personal experience I can say that Dennis Searing is a endearing gentleman. He is doing everything he can to take care of his obligations. The bashing is from those that are angry because they can't get access to the "holy grail". Dennis is healthy now and I'm sure will take care of all of what's been promised. If you ordered a custom bike from Jesse James and he got in a car wreck and couldn't deliver on time would you *****, have some compassion. Educate yourself before dis honoring a good man. Btw, no I have no vested interest, no cue, not on the list, just had a nice dialogue with the man for no personal gain. All you haters are gonna hate, find another hobby.
 
Shooter08 said:
Justin, I don't mean to be your keeper. Don't inject your opinion on this one. From personal experience I can say that Dennis Searing is a endearing gentleman. He is doing everything he can to take care of his obligations. The bashing is from those that are angry because they can't get access to the "holy grail". Dennis is healthy now and I'm sure will take care of all of what's been promised. If you ordered a custom bike from Jesse James and he got in a car wreck and couldn't deliver on time would you *****, have some compassion. Educate yourself before dis honoring a good man. Btw, no I have no vested interest, no cue, not on the list, just had a nice dialogue with the man for no personal gain. All you haters are gonna hate, find another hobby.
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I have no dog in this fight, and yes it does seem Searing makes very nice cues but no I have no desire for one what so ever. As far as Jesse James ( my favorite bike builder BTW ) yes everyone would feel the same way without " knowing " he was in fact in a car accident and not on some binge in Vegas ( strictly an example ). I think a lot of the comments and feelings coming forth are because it seems every month we see this same kinda thread about yet another " top " cuemaker. I agree with you compassion is a virtue, but just playing devils advocate for a second as per this thread Dennis was registered publicly to play in a tournament while the OP STILL had no idea what was going on. I'm sure Timmy may have given some compassion had he been given the chance.
 
Shooter08 said:
Justin, I don't mean to be your keeper. Don't inject your opinion on this one. From personal experience I can say that Dennis Searing is a endearing gentleman. He is doing everything he can to take care of his obligations. The bashing is from those that are angry because they can't get access to the "holy grail". Dennis is healthy now and I'm sure will take care of all of what's been promised. If you ordered a custom bike from Jesse James and he got in a car wreck and couldn't deliver on time would you *****, have some compassion. Educate yourself before dis honoring a good man. Btw, no I have no vested interest, no cue, not on the list, just had a nice dialogue with the man for no personal gain. All you haters are gonna hate, find another hobby.
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Okay, well this is a very good reason why a top cue maker like him should have a secretary. Making your customers feel like they are being ignored (by not replying to emails for example) is just wrong in my opinion, and it should not matter if he is the greatest cue maker who ever lived. He should be replying to his customers in a timely manner. Also sounds like he was leading the OP on, by telling him that the cue would be finished and ready "soon" (and this was after months of no updates or replies to the OP's emails or texts, if what the OP said in this thread is true).
 
justinb386 said:
Okay, well this is a very good reason why a top cue maker like him should have a secretary. Making your customers feel like they are being ignored (by not replying to emails for example) is just wrong in my opinion, and it should not matter if he is the greatest cue maker who ever lived. He should be replying to his customers in a timely manner. Also sounds like he was leading the OP on, by telling him that the cue would be finished and ready "soon" (and this was after months of no updates or replies to the OP's emails or texts, if what the OP said in this thread is true).
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How much money do you think these guys make? Not enough for a secretary thats for sure.
His phone is ringing constantly, if he answered 1/10th of the calls he'd never get any work done. Could he have a better "system" in place? Sure he could, and when he eventually gets caught up he probably will.
Nobody cares more about their customer getting a perfect and I mean perfect cue than Dennis Searing.
Jason
 
Nobody cares more about their customer getting a perfect and I mean perfect cue than Dennis Searing.
Jason[/QUOTE]

Couldn't agree more. By the way I saw your cue at the shop and man the end result is unreal. Enjoy that cue for years it will serve you well.

Dan Z
 
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