A friend that is not very into cues told me this story about a cue that he had that the guys at Samsara look at. I don't remember the names of the people involved at Samsara unfortunately.
He bought an cue from somewhere and wanted to get it cleaned out. Seems Samsara was near him and someone said to have them check it and refinish it maybe. So while there he gets it looked at and was told "those inlays look great for the age" and to leave it there to get it worked on, come back in a week. He calls in a week, said cue won't be done till next week. Next week he comes by and is told the tale of his cue.
It seems that when they went to take a bit off the cue to refinish it, the "inlays" disappeared
:grin-square:. Yep, it was a decal cue, and the guys at Samsara for some reason missed that! Imagine the guy at the lathe looking at this thing that is now blank LOL
So for the next few days, from memory of what the decals looked like, a cue maker at Samsara re-created the cue using real inlays. Then the cue was given back to my friend as compete, at a price of a refinish. He said he did a calculation based on their prices, and they did about $600 worth of work on the cue to "fix" the decals LOL Now that is customer service.
I am trying to get him to bring the cue to me so I can post some pics along with the story here.
He bought an cue from somewhere and wanted to get it cleaned out. Seems Samsara was near him and someone said to have them check it and refinish it maybe. So while there he gets it looked at and was told "those inlays look great for the age" and to leave it there to get it worked on, come back in a week. He calls in a week, said cue won't be done till next week. Next week he comes by and is told the tale of his cue.
It seems that when they went to take a bit off the cue to refinish it, the "inlays" disappeared

So for the next few days, from memory of what the decals looked like, a cue maker at Samsara re-created the cue using real inlays. Then the cue was given back to my friend as compete, at a price of a refinish. He said he did a calculation based on their prices, and they did about $600 worth of work on the cue to "fix" the decals LOL Now that is customer service.
I am trying to get him to bring the cue to me so I can post some pics along with the story here.
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