Sorry, I'll try to be shorter here. I used the design tool, based it on an existing model, but contacted him about an idea for something that wasn't an option in the design tool to see if it was possible before I placed the order.You used a lot of words to say very little.? Did you pay for design time? .
"If you require design assistance you may purchase design time from us here. BUY DESIGN TIME"
The website has tools to mock up and build a case and then there is dozens of previous made case pictures to choose from. So you pick a style or previous pattern and then email pictures of your custom idea. OR BUY DESIGN TIME
I've watched a few of his auctions. He's always made very nice cases. I respect that might be his new business model, and that custom designs may no longer be of interest to him.