DigitalPool bracket glitch, are there any experienced TD's here?

[iusedtoberich]

*I emailed this to digitalpool support, but also asking here*

I hosted a double elimination tournament today with a single elimination finals. The winner’s and loser’s side bracket did not converge into a final match. I played out that match anyway (I did it on paper…). Does anyone know what went wrong? Is there anyway to fix it now, so I can add the data of the final match? I did not press “complete tournament” yet as I’d like to resolve this first.

Screenshot:

Bracket link:

Pool Tournaments, Leagues & Player Stats | DigitalPool

Run and follow pool tournaments with live brackets and payouts, manage leagues, and track player ratings and stats. Free to start on DigitalPool.

digitalpool.com

Thanks

 

[ShortBusRuss]

*I emailed this to digitalpool support, but also asking here*

I hosted a double elimination tournament today with a single elimination finals. The winner’s and loser’s side bracket did not converge into a final match. I played out that match anyway (I did it on paper…). Does anyone know what went wrong? Is there anyway to fix it now, so I can add the data of the final match? I did not press “complete tournament” yet as I’d like to resolve this first.

Screenshot:

View attachment 803576

Bracket link:

Pool Tournaments, Leagues & Player Stats | DigitalPool

Run and follow pool tournaments with live brackets and payouts, manage leagues, and track player ratings and stats. Free to start on DigitalPool.

digitalpool.com

Thanks

It's a buggy site, and everyone knows it. And administrators are know to ignore emails to correct issues.

Take a screenshot, abandon the tournament, and recreate the tournament, and see if the brackets merge properly. That is basically your only option if you are trying to fix this yourself.

 

[iusedtoberich]

Thanks, yeah, I've never gotten a response from their support on prior inquires....

I found the issue. I had picked this tournament type. I think any of us would expect it to result in a double elimination bracket with a single elimination finals, right?

It resulted in what I had in post 1, with the brackets never converging. I was able to recreate this with a brand new tournament, so I guess it's on purpose? There must be a format out there like this? Who knows...


Instead, this must be picked, with the NO button selected.

I edited the whole tournament type and recreated the bracket. I hope FargoRate still accepts it.

 

[Sheldon]

I sent them an email a few weeks ago, and got nothing back. I guess they're busy.

 

[Monti]

Thanks, yeah, I've never gotten a response from their support on prior inquires....

I found the issue. I had picked this tournament type. I think any of us would expect it to result in a double elimination bracket with a single elimination finals, right?

View attachment 803580


It resulted in what I had in post 1, with the brackets never converging. I was able to recreate this with a brand new tournament, so I guess it's on purpose? There must be a format out there like this? Who knows...


Instead, this must be picked, with the NO button selected.
View attachment 803579

I edited the whole tournament type and recreated the bracket. I hope FargoRate still accepts it.

Yes we have tournaments like that here in Quebec. Called accelerated. Basically makes for a faster tournament, you can only place 1st and 2nd if you stay on winners side. Then 3rd onwards is losers side. Saves 2 last matches so tournament finishes a couple of hours early. Usually Sunday tournaments

 

[The_Brit_Pool_Player]

I'm curious what the normal protocol is for Double Elimination? I started playing in my local tournament about 5 months ago and managed a couple of 4th places. At Christmas I ended up with one loss and up against the guy left in the hot seat. He simply came up and said "we can split it and just play a frame from shits n giggles'

Being the new guy I simply agreed and was happy to have got my name on the board as 2nd.

Afterwards I wondered what would happen if I had said "err...no, I want to play for the win'...LOL

This could have meant 2 more matches (first to 2) so I presume that's why they don't do it. We had already been playing for close to 4 hours.

 

[iusedtoberich]

Yes we have tournaments like that here in Quebec. Called accelerated. Basically makes for a faster tournament, you can only place 1st and 2nd if you stay on winners side. Then 3rd onwards is losers side. Saves 2 last matches so tournament finishes a couple of hours early. Usually Sunday tournaments

Wow! That's a pretty neat idea! Thanks.