Might be true for clowns. If cue smiths did that a finished job might be sitting on the shelf six days. A week or ten days for components to arrive, two weeks would be a common time for a tip job to be returned with a set day. Not a retail shop with everything sitting on a shelf then you get times when somebody in the supply house is in a bad mood!
I once dealt with Acme, one of the biggest suppliers in the business, maybe the biggest. The pool division was a part of a huge business. I ordered from them, multiple things and multiples of each thing I ordered. Ten or twelve different things ordered, eight different things wrong, dozens of items since I ordered stock of each one to go on my shelves.
I called up Acme, not particularly concerned. Enough wrong things it appeared to be malicious so I was mostly warning Acme. Over a hundred dollars in items I didn't need or didn't use at all. The most annoying item was ivorine four. They had a one foot piece on sale for people to buy a sample. They sent and billed me for four feet at regular price. Garbage pins that I would never use, several more things I would never use.
No problem, I wasn't upset when I called assuming I would be taken care of no sweat. Talked to someone named ken. First off, I talked about the ivorine. It was emphasized that I needed to be sure that what I sent back was at least three feet long! Emphasized multiple times. Somebody is gonna eat a curf, why should it be me for their screw up? After a generally uncooperative phone call I asked about return shipping. "Depends how you ship it." SILENCE! Long Silence. I'm thinking to myself, "What now I am supposed to read your mind how you want a return shipped?" No offer ever of shipping information.
I had a handful of friends on the cue builder forums on AZB so I posted as much to laugh as to whine and bitch, shit happens. Four or five people told me call Acme back, talk to ken, he was a great guy who would make things right. Note above who I talked to. Many years later I gave away most of that order to Cuebuddy including over three feet of the ivorine four. Still pissed when I think about that screwing! Acme is the manufacturer of some quality products I used. I usually make a point of buying from the manufacturer if I know who they are. Not Acme, I never gave them another penny! Never used their materials if given an equal option and when I did buy Acme manufactured materials I bought from a third party, paying extra to do it!
I'm not one to hold a grudge too long but I do think the doctor slapped my ass harder than he needed to when I was born and the sumbitch enjoyed it!
Hu