I am just a player that wanted to try final step shaft polish but the owner would not budge on the minimiums. I finally got it along w a glove and measle ball, the latter, which were priced relatively cheap.
I spoke to my cuemaker who has been in the biz for years, and knows everyone.... and he said that he deals with superior cues more... and that the owner of cue componants can be an "unusual" personality or a "jerk." I beleive he is a bit type A personality.
Course for my 50$ purchase was sent to me fast and I had no problems. FYI