is bullshit, I had mine splinting off simply by wiping it with a moist towel, so I asked the guy at the expo, he told me the sealer is worned down so the warranty is void, ive been using the shaft regularly for a year, chalk is abrasive, what the FU** do you expect is going to happen, so he told me to go to lomax to get a new tip installed I HAD TO PAY FOR,and he would clean it for me, what a load man. I love the shaft, its a great product, but I will never buy another one since they bullshit you on the warranty. I even had the good people of Seybert's look for and send me the receipt for proof of purchase.
I've been at the SBE, and am just now able to post on this. I'm actually at the airport now waiting on my flight.
There is a littlemore to this story.
First, I nned to say that we stand behind our products 100%.
When this customer came to our booth, we were extremely busy, and I had very little time to visit with him. Trying to get warranty issues resolved at a show is absolutely the worst way to get something like this done. At the time, he did not have any receipt or invoice with him, and i had no way to confirm that he was the oriiginaal owner. Without that, tecnhically there is no warranty.
The cue shaft he showed me was completely bare with no kind of wax or sealer on it. The nature of veneer laminated shafts does require thme to be waxed or sealed to prevent the grain from raising. It was obviously not there, and I have no way of knowing why.
Also,the tip had been replaced, and the carbon fiber tip pad had been removed.
The best thing that could be done for this shaaft would be for it to be returned to our shop for reconditioning. Obviously, I can't do that at a show. Also, without the carbon fiber pad, he was going to have a ferrule problem that would not be a matter for warranty. I told the customer all this, but he waasn't interested in sending it in to have this work done. He wanted a new cue shaft, which was not only not necessary given the fact that had no way of knowing that it wasn't a second hand shaft I simply could not do.
I offered to pay for the maintenance for sealing the shaft, but asked him to buy the tip so that his pad could be replaced.
If he does have the receipt showing him as the original purchaser, and sends it to us like is explained on our website, I would be happy to take a good look at it and get him taken care of. That offer still stands, and always will.
We stand behind our warranty and our products 100%. We do, however, have to rely on our customers to do certain things as well. Unfortunately, showing up at a show with no purchase information just doesn't put us in a spot where we can do much. We go to great lengths to communicate to those who buy them what is needed for maintenance and warranty.
I can only hope that the customer, I still don't know his name, will go to our website and follow the information there and send it in to us. Maybe then, with all thee information we need, we can better help him.
Royce Bunnell
www.obcues.com
