I don't know that you can edit the title of the thread, but you can definitely go in yourself and edit the text in your original post to clarify that the cloth is a knock-off. From there, I would contact the installer. If you were sold the cloth as Simonis, and given an obviously inferior product, they should be responsible for making it right, especially since they have already told you they will. I feel like I should point out that a snag like that is something that should have been noticed and addressed before the installer left your house. From your pictures, it looks pretty obvious, and I know I have all of my customers inspect their table before signing the invoice...or the check.
At this point though, it's up to you...if they refund the money you paid for a recover, then you can look at it like you got new cloth for free...but it also sounds like you got what you paid for.
My question here is whether the installer was trying to get one over on you, or if they are buying cloth from a shady supplier. Up to you if you're comfortable calling out the installer, but if they aren't trustworthy, I think other people who come here looking for a good installer might like to know.
I cleaned my garage and made room for a table. I paid to have a table installed (an inexpensive one) and an extra $250 for the felt. The job looked good and I did not notice the misweave at first. When I saw the blemish I called the installer. He said he would do "what ever it takes to make me happy". At first I just wanted him to come over and trim the thread. I thought I would check AzBillards to see what I should do. I have viewed the Forum as a guest and am amazed at the knowledge.
I was told I could use a black light and get the # and call the factory. The black light did not reviled a serial number. I call the installer and informed him the cloth is not Simonis and asked for a refund. He said he will refund me the $250.00. I think it is a shame because the table looks good. the felt is terrible and burns when I break (lots of small spots).
I am going to save and get a Diamond or a Gold Crown (my wife gave me the OK because I am using the table every day). I do not know if I will get an eight or a nine footer. My wife wants an 8'.
If a moderator can change the heading to "FAKE SIMONIS what do I do now". That would be great.
I am sorry I used the Simonis name in my heading because I have no Idea what is on my table. I have made up my mind to buy a new first class table before I really need new felt.
