Accustats US Open refund
- Thread starter MikeF
- Start date
The matches everyone was shown more then made up for the interruption. The finals match was priceless!
Sorry, imho, the matches shown were what was paid for & expected. I expected & paid for 7 days, not 5. You just make it right to the customers, old school, plain & simple.
That's BS and you know it. People paid for a basic advertised service and Accu-Stats didn't deliver. Not hard to expect as they have repeatedly said in the past that they "are not a streaming company".
So r we responsible for emailing them to get a refund or will they give everyone that paid for those days money back?
I bought the whole event! Sent multiple messages about the stream freezing and clinching. The first ones I thought it was a problem with my internet or my IPhone or IPad. I never received not 1 response, I get it they are busy.
I had a group freinds over to play pool and and watch the final day at my house! During the finals one of my friends was on Facebook and ask me why did I pay for the stream when it was on Facebook live. They thought it was funny!
On Monday I thought about it and sent a message to ACCU-stats.
I finally got a response and it was one word NO!
The funny part is they could have said sorry for the inconvenience it's not much but we can give you $5 towards your next purchase . $5 is nothing really. But, it would have been more than the one word response of NO that showed I was not a valued customer of theirs.
Pretty sure if you went to movies and didn't get watch the first 45 minutes of a movie that they would they say, don't worry you got to watch the end and that was the best part anyways! LOL!
Thanks Unvalued customer
Jeremy Miller
Millertime77@sbcglobal.net
I had a group freinds over to play pool and and watch the final day at my house! During the finals one of my friends was on Facebook and ask me why did I pay for the stream when it was on Facebook live. They thought it was funny!
On Monday I thought about it and sent a message to ACCU-stats.
I finally got a response and it was one word NO!
The funny part is they could have said sorry for the inconvenience it's not much but we can give you $5 towards your next purchase . $5 is nothing really. But, it would have been more than the one word response of NO that showed I was not a valued customer of theirs.
Pretty sure if you went to movies and didn't get watch the first 45 minutes of a movie that they would they say, don't worry you got to watch the end and that was the best part anyways! LOL!
Thanks Unvalued customer
Jeremy Miller
Millertime77@sbcglobal.net
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Besides those two days were you satisfied with your purchase?
I believe someone was using a cell phone to stream some of it on Facebook. It was not the actual Accu-Stats stream and not a quality video.
I agree that you should have been compensated in some way, but your message to them did come off as a tad rude and accusatory. Was simply sending you a message of "no" with no explanation unprofessional? Maybe a little bit. But I can't help but think that I would be like "f$%k this guy" if I was on the other end of your message.
Not to stir the pot but as a business owner I would be a lot happier if a customer asked for
a discount on an upcoming purchase instead of a refund on the one he allready made.
Maybe it is more difficult for them technically to do that, at which point I would explain that
to my customer and give him a (partial) refund instead. The accu-stats streams are not cheap
and to expect good quality is very reasonable.
My stream was great as in not choppy at all, but I was disappointed about the very low
resolution. For $15 a day, $70 for a week and hundreds of buyers is a 720p+ feed too much
to expect? I think not.
I didn't ask for a refund obviously but if the stream was better I am more likely to spend
more on accu-stats in the future.
Regards, Dave
accu-stats has been the most stand up company in pool for a long time...jeremy miller
speak like an adult instead of a child maybe you get treated like an adult at that point.
people streaming the same match on facebook is the reason you are not allowed in a movie theatre with a movie camera. its stealing stupid
speak like an adult instead of a child maybe you get treated like an adult at that point.
people streaming the same match on facebook is the reason you are not allowed in a movie theatre with a movie camera. its stealing stupid
I don't get the accu-stat defenders. The first 2 days were garbage. No one can deny that. The communication was garbage. Don't see how you can deny that. The finals being great is completely irrelevant. Accu-stats can't be held liable for a 13-5 match with both shooters playing poorly nor can the be commended for the spectacular match that took place. Hope people get made right & sounds like some have been.
I was loud with my complaints & simply filed a claim with PP which accu-stats eventually refunded my 7 day purchase. Had there been any communication or reply to my emails I would have asked for a 28% (actual percent of poor service) discount. They failed in communicating so I was left with no options.
I was loud with my complaints & simply filed a claim with PP which accu-stats eventually refunded my 7 day purchase. Had there been any communication or reply to my emails I would have asked for a 28% (actual percent of poor service) discount. They failed in communicating so I was left with no options.
Did you watch the other 5 days?
Accu-Stats U.S. Open Refunds
My thanks to Fast Lenny & Scotty Bee for their kind words.
I haven't yet read this thread in it's entirety, but I promise I will.
To all the customers who tuned in for the U.S. Open PPV, once again I express my deepest apologies.
As I said, I have yet to completely read this thread but I agree with all the posts that I HAVE read.
I did take the bulk of this week off but I am back in action now.
To Mike F, if indeed you emailed me a week ago either I didn't get it (you had the email address correct) or I can't find a customer who answers to Mike F.
Please email me again (and tell you are Mike F from AZ) and I'll make sure that the situation is corrected.
Believe me all when I say that IF IF IF PayPal had the option to just refund everyone who bought those first two days whether by day, by session, or as part of a Special with the press of a button, I would have done it. It would have been far easier than doing them one-by-one the way I had to.
Did I get most of them? I would say yes. Did I get ALL of them? Apparently not.
Is it too much for me to ask for you all to email me about the refund? Maybe, but it would be a great help in getting this all sorted out.
Thanks,
Jim
Accuy-Stats
My thanks to Fast Lenny & Scotty Bee for their kind words.
I haven't yet read this thread in it's entirety, but I promise I will.
To all the customers who tuned in for the U.S. Open PPV, once again I express my deepest apologies.
As I said, I have yet to completely read this thread but I agree with all the posts that I HAVE read.
I did take the bulk of this week off but I am back in action now.
To Mike F, if indeed you emailed me a week ago either I didn't get it (you had the email address correct) or I can't find a customer who answers to Mike F.
Please email me again (and tell you are Mike F from AZ) and I'll make sure that the situation is corrected.
Believe me all when I say that IF IF IF PayPal had the option to just refund everyone who bought those first two days whether by day, by session, or as part of a Special with the press of a button, I would have done it. It would have been far easier than doing them one-by-one the way I had to.
Did I get most of them? I would say yes. Did I get ALL of them? Apparently not.
Is it too much for me to ask for you all to email me about the refund? Maybe, but it would be a great help in getting this all sorted out.
Thanks,
Jim
Accuy-Stats