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Whats the deal with Accustats?
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Ken_4fun
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Whats the deal with Accustats? - 05-12-2019, 06:54 AM

As most here know I am a supporter of pool and the folks that make contributions to our sport.

I try to buy a little from a few dealers each year at DCC to support, and that always includes getting some DVDs from Accustats.

I ordered a couple DVD at the end of JANUARY and here it is mid MAY and yet to get them in the mail.

Yep, I called and talked to them about a month ago, and got an excuse of being busy and I told them I appreciate what they do, but would like the DVDs that I ordered.

I paid in advance, and I guess with what has become common practice of cuemakers maybe Accustats is following suit.

Disappointed,

Ken


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05-12-2019, 07:17 AM

Quote:
Originally Posted by Ken_4fun View Post
As most here know I am a supporter of pool and the folks that make contributions to our sport.

I try to buy a little from a few dealers each year at DCC to support, and that always includes getting some DVDs from Accustats.

I ordered a couple DVD at the end of JANUARY and here it is mid MAY and yet to get them in the mail.

Yep, I called and talked to them about a month ago, and got an excuse of being busy and I told them I appreciate what they do, but would like the DVDs that I ordered.

I paid in advance, and I guess with what has become common practice of cuemakers maybe Accustats is following suit.

Disappointed,

Ken
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Nostroke
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05-12-2019, 07:51 AM

Quote:
Originally Posted by Ken_4fun View Post
As most here know I am a supporter of pool and the folks that make contributions to our sport.

I try to buy a little from a few dealers each year at DCC to support, and that always includes getting some DVDs from Accustats.

I ordered a couple DVD at the end of JANUARY and here it is mid MAY and yet to get them in the mail.

Yep, I called and talked to them about a month ago, and got an excuse of being busy and I told them I appreciate what they do, but would like the DVDs that I ordered.

I paid in advance, and I guess with what has become common practice of cuemakers maybe Accustats is following suit.

Disappointed,

Ken
NO EXCUSE for that. What does it take to slip a few DVDs in an envelope? They dont even have to go to the Post Office. If you've got so much business, GET HELP!


Edit-Perhaps i jumped the gun if these DVDs hadn't been produced yet like if you were requesting matches from the DCC. It is still bad service but not outrageous.

Last edited by Nostroke; 05-12-2019 at 08:18 AM.
  
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DaveM
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05-12-2019, 08:07 AM

I just ordered a Grady Matthews 14.1 dvd and received it in a few days. The same with anything else I've ordered in the past.


Dave
  
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05-12-2019, 08:33 AM

Quote:
Originally Posted by DaveM View Post
I just ordered a Grady Matthews 14.1 dvd and received it in a few days. The same with anything else I've ordered in the past.
It seems likely he is having trouble PRODUCING the newer matches and not getting existing matches in the mail-If so, that is more understandable but not great service still.
  
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05-12-2019, 09:04 AM

I've never had a problem with Accu-Stats in 25 years. Have you spoken to Pat Flemming directly?
  
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05-12-2019, 11:03 AM

Does the OP remember who he spoke with?
Quote:
Originally Posted by LowRight View Post
I've never had a problem with Accu-Stats in 25 years. Have you spoken to Pat Flemming directly?


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05-12-2019, 11:28 AM

Quote:
Originally Posted by ctyhntr View Post
Does the OP remember who he spoke with?
Yep, I spoke with Pat...

.and don't call me OP, I am Ken to my brothers here.

Ken


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Keith E.
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05-13-2019, 03:16 AM

Quote:
Originally Posted by Ken_4fun View Post
As most here know I am a supporter of pool and the folks that make contributions to our sport.

I try to buy a little from a few dealers each year at DCC to support, and that always includes getting some DVDs from Accustats.

I ordered a couple DVD at the end of JANUARY and here it is mid MAY and yet to get them in the mail.

Yep, I called and talked to them about a month ago, and got an excuse of being busy and I told them I appreciate what they do, but would like the DVDs that I ordered.

I paid in advance, and I guess with what has become common practice of cuemakers maybe Accustats is following suit.

Disappointed,

Ken
Ken,

Have you spoken with Pat directly?

Keith

ETA: Woops, see above.

Last edited by Keith E.; 05-13-2019 at 03:17 AM. Reason: Posting too fast. :)
  
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05-13-2019, 06:59 AM

Ken I am not in anyway disputing you here.

But I have dealt with Pat/Accu-Stats since 2002 (when I first started playing). I have always gotten great service from them so this is a total shocker to me.

I hope you get this all settle out quickly.

Pete
  
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05-14-2019, 07:55 AM

Quote:
Originally Posted by LowRight View Post
I've never had a problem with Accu-Stats in 25 years. Have you spoken to Pat Flemming directly?
Ditto. Pat is always a pleasure to speak with
  
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05-14-2019, 08:53 AM

Quote:
Originally Posted by DaveM View Post
I just ordered a Grady Matthews 14.1 dvd and received it in a few days. The same with anything else I've ordered in the past.
Same with me. Pat has always been aces. All the DVDs I have ever ordered arrived in less than a week. He answers the phone and is always answers any questions I might have about Accu-Stats products and pool in general.
  
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ditto - 05-14-2019, 09:29 AM

I have bought many VHS and DVD videos from Accustats; Pat and his brother have always been gracious and excellent to me, in their business regarding customer service and satisfaction. I am also one of those who is very surprised that you are having problems with them. I once stated that every business should be as responsive and good with customer service as they are. I hope this is not changing; I think Accustats has contributed immensely and immeasurably to the game, especially when you consider the historical value and documentation they have made possible in classic pool matches of the past.
  
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05-14-2019, 09:44 AM

even if they dropped the ball here, they deserve to be spared the tar-and-feathering in consideration of meritorious service

i'm willing contribute to your reimbursement if others are also willing. .
  
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05-14-2019, 10:48 AM

Usually is around 2 months for the new videos to be editted for DVD.. Depends on the number of hours of video that was shot for a particular event and how much edit is needed which varies by match which could add or reduce time so to answer the "question" this is not out of the ordinary for anyone who has bought the event DVDs at an event or during the special... Looking like they will be ready to go end of next week. Well the edit will be done.. I have no idea of how long the list is for those who purchased vs how long each set takes to burn....


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Last edited by The Renfro; 05-14-2019 at 10:54 AM.
  
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