Hey all,
Of course I'm not advocating lying to customers, in any field or business.
But, if you have bought enough cues from custom cue makers, you know as well as I do that sometimes things happen and cues take longer than expected.
All I'm saying is that you should expect and anticipate a longer lead time than quoted.
I would love to see some statistics showing "Promised Date" versus "Actual Delivery Date". I think that many would be surprissed.
Regarding the KV issue. I think that he has made great strides to do the right thing for his customers. Will he ever be as communicative as his customers would like?? Probably not!! Will he ever turn cues around as quickly as he and his customers would like?? Probably not!!
I really don't care if I order a cue from him or another custom cue maker and It takes a year instead of 8 or 10 or 12 months.
I know that I will be getting a fantastic product for my money.
Again, I know that this will fall on deaf ears with many AZ'ers and that is fine. To each their own!!!
JMHO
Peace to all :smile:
Russ.....
Russ you like every one else here has the right to their opinion, isn't America a great country!!!!

However, while you have touched upon the subject you have not covered it. We all know that cue makers at times have problems when building a cue, I most likely understand this better than you because I also build cues. But, as a cue maker if I make a mistake or if things go bad I take care of the customer, now one thing that I do not do is make my customers pay for cues up front, which in my opinion is a Bad thing to do. I believe that when you take some ones money you are committed to having a cue finished in the established time frame, and people in most cases who spend their money expect you to honor the time frame. Now if you do not honor it, again in my opinion you must give the customer the choice of refund at that time, this is where Good Business practices come into the picture, along with good customer service, this way you protect your reputation. Lets face it, anyone who has a reputation as a good cue maker should be able to resell the cue easily, at least I have no problem doing so with my cues.
Lets face it Russ we are not talking about a large High End Cue Maker here who has thousands or even hundreds of orders, I mean how many cue makers with this work load do you see selling their cues on AZ Billiards, I can help you out none!!

Take Care Russ:smile:
Last edited: