I just wanted to share a quick story with the rest of the community.
A little while back, I shipped my cue off for a simple refinish and rewrap. I knew ahead of time that my order was towards the end of his list, as he had quite a bit on his shop's plate already. No biggie. Along with the clear, I also asked for a couple extras to be added on. My final order came out to some custom jp's, the refinish/rewrap, a signature to be added in one of the windows, and if possible, to touch up some glue lines.
I spoke with Chris yesterday, calling to get a final price for the work so I could send him payment. Thats when he informed me that he wasn't satisfied with the work that he had let leave his shop, and wanted to know if I would accept his offer to rebuild my cue's forearm (which is where the rough glue lines were) on his dime!
I could tell in his voice when we spoke over the phone that he was hesitant about something, so at first I was a little worried, but what a surprise!
Thank you, Chris. Your cues play amazing and you've been a pleasure to do business with over the years.
- Danny
A little while back, I shipped my cue off for a simple refinish and rewrap. I knew ahead of time that my order was towards the end of his list, as he had quite a bit on his shop's plate already. No biggie. Along with the clear, I also asked for a couple extras to be added on. My final order came out to some custom jp's, the refinish/rewrap, a signature to be added in one of the windows, and if possible, to touch up some glue lines.
I spoke with Chris yesterday, calling to get a final price for the work so I could send him payment. Thats when he informed me that he wasn't satisfied with the work that he had let leave his shop, and wanted to know if I would accept his offer to rebuild my cue's forearm (which is where the rough glue lines were) on his dime!
I could tell in his voice when we spoke over the phone that he was hesitant about something, so at first I was a little worried, but what a surprise!
Thank you, Chris. Your cues play amazing and you've been a pleasure to do business with over the years.
- Danny