Annoyed at bad customer service in my local pool hall

[Luther Blissett]

There are probably 7 million people in the service industry, Luther. Even if you had 50 bad experiences, you wouldn't have enough to characterize en entire group that large.

I've been here for years, and I promise you that it typically takes me less than three or four days to interact with 50 people in the service industry.

Also, I've lost count of the number of Polish friends who've expressed the same kind of disappointment with their own situation. ...Although they are usually far less kind and measured than me when they do so.

Do you also believe mexicans are born lazy?

No.

Maybe you said "Excuse me" with a pissy tone.

And maybe I tasered her and stole her jewellery ...but actually I didn't.

Here's a mindblowing though: Maybe she felt since she was there first, YOU should move out of HER way until she's done with her task. After all, if it were a fellow pool player lining up a shot, would you interrupt him and say EXCUSE ME so you could take yours?

I wouldn't interrupt you, no, because you'd be another paying customer, and it's normal in pool halls to sometimes have to wait for other paying customers to take a shot. The staff though are supposed to be there to make your playing experience as enjoyable as possible. If I were her I would move.

casual racism.

Please read my posts more carefully. I have already countered that accusation.

I ought to caution you: I am not making (and have not made) a statement about race. I am making a statement about a culture of accepting bad customer service in a country of otherwise polite educated people.

Oh, and I think this deserves a reply...

This is nothing to do with customer service and everything to do with the woman's complete inability to understand pool etiquette.

I don't think it's a problem with women understanding pool etiquette, but I think that gender might possibly have come into the equation at some level.

 

[Dunnn51]

Yeah, I was going to mention, if you don't like Polish food, your taste buds must be a bit off.

At the very least, perogies and sausage are a traditional fare.

To heck with the traditional Polish food, bring on the Kruscticki (sp?) and the Babka !! :smile:

As far as my KMA statement/ I need to make clear that was entirely about her attitude/swearing; not concerning race, culture,or anything else like that for that matter.

 

[CreeDo]

Sorry Luther. When you believe an entire country is genetically or culturally inclined towards rudeness, that's simple racism. Common sense will tell you every person is different, and to treat each case as unique.

Thaiger - I'm all for good-spirited racist humor. Hell, I engage in it daily.
The difference is, I'm not actually dumb enough to believe any of it is fact.
I had to laugh at "gruppenfuhrers" though. What an odd choice to describe an overly PC person.
The gruppenfuhrers were BIG fans of the idea that some races are just plain inferior

Anyway.

Yes, the girl was rude. But if someone is standing where I want to shoot, and they're doing something more substantial than idly chatting (e.g. fixing something, racking, getting a dropped chalk, collecting a ball from the return) I will wait. That's simple courtesy.
So IMO you were a bit rude first.

PT - it's not so black and white for me. Some tasks I consider important enough for an employee to make a customer wait, even if this risks making the customer unhappy. Attempting to fix a spill or some other equipment problem qualifies as "important enough" in my book. Hell, I'm thrilled they actually care. And it makes business sense too - you don't want to lose luther's valuable business, but every hour that table is out of commission is lost money too.

 

[TheThaiger]

When you believe an entire country is genetically or culturally inclined towards rudeness, that's simple racism.

No it isn't. There are all sorts of cultural differences between races, peoples, nations and communities. As for entire countries being rude, I take it you've never been to the Czech Republic?

I had to laugh at "gruppenfuhrers" though. What an odd choice to describe an overly PC person.
The gruppenfuhrers were BIG fans of the idea that some races are just plain inferior

You mustn't know the PC thugs I do, then. They are intolerant to everyone but themselves. Their enthusiasm for imposing their views upon people is lifted directly from Mein Kampf. Opposite sides of the same coin.

 

[CreeDo]

No it isn't. There are all sorts of cultural differences between races, peoples, nations and communities. As for entire countries being rude, I take it you've never been to the Czech Republic?

Sure, but then you just recalibrate your definition of rude. If something is everyday and normal somewhere else, then it's not really rude. I hear they like to belch in china after a good meal. Might bug me but I don't say "100% of chinese are rude!"

You mustn't know the PC thugs I do, then. They are intolerant to everyone but themselves. Their enthusiasm for imposing their views upon people is lifted directly from Mein Kampf. Opposite sides of the same coin.

Come on man, you're like... what... a level 7 or 8 troll? It's WAY too early in the thread to bring out nazi/hitler comparisons! That's for the level 3's. Or maybe there's a bit of a time crunch because the thread is likely to be closed/moved soon?

 

[pt109]

No it isn't. There are all sorts of cultural differences between races, peoples, nations and communities. As for entire countries being rude, I take it you've never been to the Czech Republic?

Since when did the Czechs wrest the rude trophy from France?....
...I know Quebecers who were ready to fight their second day in Paris
because of responses to their Quebecois accent.
A friend of mine used to get me French champion tips in the 80's because
he had a friend who lived near the guy in Paris, who would only do business
with those who spoke flawless Parisian.

And I do think there is such a thing as cultural rudeness, but not genetic.
Although, when you actually meet people, in situ, they tend to be congenial.
I've been spoiled rotten in the UK and the US of A...so much so that it was
a pleasure to walk into an action room and be dissed thoroughly.

 

[Dunnn51]

This Thread....

....... and people wonder how those huge brawls get started in soccer stadiums after a bad call. :grin-square: oke::yikes::bash:

Lemme know how it ends,.... :frown:

 

[Luther Blissett]

Sorry Luther. When you believe an entire country is genetically or culturally inclined towards rudeness, that's simple racism.

I don't think that the entire country is predisposed to rudeness. I think that there is a national tendency to excuse rudeness where it ought not to be excused, and this tendency is slowly changing for the better.