Attention brunswick billards i'm pissed !!!

professor1967

professor1967

AzB Silver Member
Silver Member
I bought brand new $7000.00 brunswick from a local brunswick dealer in my area is just over a year old. I let the dealer in stall the table in my house on concrete floor. There installtion sucks the damged on the slate screw hold down mount blocks when the installed in my home. They said they repaired. I have had mulitple problems with the slate seams scence the installtion.They have come out several times trying to solve my slate seam problems u can feel the seams under the 860 cloth on both seams on each end of the table. I contacted the dealer which i bought it from now the want to charge me $510.00 to repair there popcorn table mechanic work.I TOLD THEM KNOW WAY!! I have tried to contact brunswick billards about my problem to see if the could help me threw email and phone. I leave messages by phone an get no reponse. I feel if u sell a product an u have so called your certified dealers u should stand behind your product. I would like any advice if anyone could help me with this problem. please pm me if anyone can help. no wonder diamond is taking over. thanks professor1967
 
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professor1967 said:
I bought brand new $7000.00 brunswick from a local brunswick dealer in my area is just over a year old. I let the dealer in stall the table in my house on concrete floor. There installtion sucks the damged on the slate screw hold down mount blocks when the installed in my home. They said they repaired. I have had mulitple problems with the slate seams scence the installtion.They have come out several times trying to solve my slate seam problems u can feel the seams under the 860 cloth on both seams on each end of the table. I contacted the dealer which i bought it from now the want to charge me $510.00 to repair there popcorn table mechanic work.I TOLD THEM KNOW WAY!! I have tried to contact brunswick billards about my problem to see if the could help me threw email and phone. I leave messages by phone an get no reponse. I feel if u sell a product an u have so called your certified dealers u should stand behind your product. I would like any advice if anyone could help me with this problem. please pm me if anyone can help. no wonder diamond is taking over. thanks professor1967
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Send me some pictures of the work done, letter explaining everything that has happend, and I'll forward it to Brunswick:grin:

Glen, realkingcobra@aol.com

Include all your information, including the sales reciept, your phone etc...
 
professor1967 said:
I bought brand new $7000.00 brunswick from a local brunswick dealer in my area is just over a year old. I let the dealer in stall the table in my house on concrete floor. There installtion sucks the damged on the slate screw hold down mount blocks when the installed in my home. They said they repaired. I have had mulitple problems with the slate seams scence the installtion.They have come out several times trying to solve my slate seam problems u can feel the seams under the 860 cloth on both seams on each end of the table. I contacted the dealer which i bought it from now the want to charge me $510.00 to repair there popcorn table mechanic work.I TOLD THEM KNOW WAY!! I have tried to contact brunswick billards about my problem to see if the could help me threw email and phone. I leave messages by phone an get no reponse. I feel if u sell a product an u have so called your certified dealers u should stand behind your product. I would like any advice if anyone could help me with this problem. please pm me if anyone can help. no wonder diamond is taking over. thanks professor1967
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It sounds like your table mechanics have done everything within their capacity. you should try to find a reputable mechanic, and you should be fine. The Brunswick and Olhausen dealers in my area are a joke when it comes to hiring mechanics, both of them subcontract to the cheapiest guys in the area.
 
professor1967 said:
I bought brand new $7000.00 brunswick from a local brunswick dealer in my area is just over a year old. I let the dealer in stall the table in my house on concrete floor. There installtion sucks the damged on the slate screw hold down mount blocks when the installed in my home. They said they repaired. I have had mulitple problems with the slate seams scence the installtion.They have come out several times trying to solve my slate seam problems u can feel the seams under the 860 cloth on both seams on each end of the table. I contacted the dealer which i bought it from now the want to charge me $510.00 to repair there popcorn table mechanic work.I TOLD THEM KNOW WAY!! I have tried to contact brunswick billards about my problem to see if the could help me threw email and phone. I leave messages by phone an get no reponse. I feel if u sell a product an u have so called your certified dealers u should stand behind your product. I would like any advice if anyone could help me with this problem. please pm me if anyone can help. no wonder diamond is taking over. thanks professor1967
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OR....send to::grin::grin::grin:

Kimberly Leker
Brunswick Billiards
Customer Service Manager
fax: 231-725-4534
e-mail: BRUNSWICKSERVICE@BRUNSWICKBILLIARDS.COM

Tell Kim that if they need me to, I can come by and fix your table, just remind Kim that I fixed the GC4 at the retirement center in Messa, AZ...the table turned out great!
 
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professor1967 said:
I bought brand new $7000.00 brunswick from a local brunswick dealer in my area is just over a year old. I let the dealer in stall the table in my house on concrete floor. There installtion sucks the damged on the slate screw hold down mount blocks when the installed in my home. They said they repaired. I have had mulitple problems with the slate seams scence the installtion.They have come out several times trying to solve my slate seam problems u can feel the seams under the 860 cloth on both seams on each end of the table. I contacted the dealer which i bought it from now the want to charge me $510.00 to repair there popcorn table mechanic work.I TOLD THEM KNOW WAY!! Iprofessor1967
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Like Glen said, definitely contact Kim@Brunswick. She will help. Everyone of us has seen this problem before due to a bad installation. The problem with the slate cleats splitting or cracking is due to not properly centering the slates on the table or not predrilling those cleats correctly or both! The table has to come apart to properly fix but usually a easy one due to the cleats usually just bolting on.
 
The problem with distributorships is that they don't recieve any formal trainging, training manuals, or anything of the sort. There's no requirement to pass some kind of test to see if they know what they're doing when installing tables or anything, because there's no standard in this industry to date as to how to work on, or set up pool tables. Diamond is the best when it comes to customer support, that and they've had 9 years of working with me, or me working with Diamond, all depends on how you look at it I guess, as I'm not the easiest to work with at times:grin:

Glen
 
gc4

the great escape in my area has tables set up for display and no wonder they havent sold a gc5 yet!!who ever set em up did horrible..and there installer is a joker...
 
Take note how going public with the problem got Brunswick to jump right up and fix it. That should tell folks all they need to know and send them directly to where you would get service if there was a problem..... DIAMOND. Gregg would be on it likkety-split.
 
Brunswick

Call Ernesto Dominguez to fix your Brunswick, he helped me out of my Jam on my GC2 and the table has never played better. Good Luck on that problem.
 
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