Bad repair experience?

cowboyup200560

cowboyup200560

Always lookin......
Silver Member
Ok I have an old unknown cue that belonged to my grandfather. It had been in the rack downstairs for a few years until I decided to get it out and take a look awhile back. The cue had one of those crappy slip over tips on it but actually played very well. Anyway after playing I noticed a noise in the hit and discovered that the slip on tip had come loose.

Upon closer inspection I found that the furrell had also come loose and decided to have it repaired.

After a couple of weeks of looking I decided to just take it to Big Dog Billiards. I had always had good luck there and they have done all my work for about the last 2 years along with the stuff I was taking for my friends.

When I left it there I was told it would be done that afternoon and went ahead and paid for the work. A total sum of 50 dollars. I went about my erands for the day and when I returned the shaft was not done. The man told me he could have it done the following day so I went home. Now Des Moines is about an hour drive for me to begin with.

When I came back Sunday afternoon the man who does repair work and supposedly is the manager was sitting at the bar drinking and watching the football game. He told me he would do the work monday morning and send it to me via UPS the same day.

I had not heard anything as of this evening so I called to get the tracking # and make sure it had been sent. The person I spoke with told me that the shaft had not been done yet.

Now for the million dollar ?. Do I have a reason to be upset?
 
Yes you do. A man's word is his word. If you were told a specific day , then another, then another. I would be upset. This is customer service, and it seems to be failing you. I would ask for the refund and find another source especially since the cue had centamental value to you.
Let me know if I can be of help to you. Good luck, hope it works out for you.
Jim Lee
 
cowboyup200560 said:
Ok I have an old unknown cue that belonged to my grandfather. It had been in the rack downstairs for a few years until I decided to get it out and take a look awhile back. The cue had one of those crappy slip over tips on it but actually played very well. Anyway after playing I noticed a noise in the hit and discovered that the slip on tip had come loose.

Upon closer inspection I found that the furrell had also come loose and decided to have it repaired.

After a couple of weeks of looking I decided to just take it to Big Dog Billiards. I had always had good luck there and they have done all my work for about the last 2 years along with the stuff I was taking for my friends.

When I left it there I was told it would be done that afternoon and went ahead and paid for the work. A total sum of 50 dollars. I went about my erands for the day and when I returned the shaft was not done. The man told me he could have it done the following day so I went home. Now Des Moines is about an hour drive for me to begin with.

When I came back Sunday afternoon the man who does repair work and supposedly is the manager was sitting at the bar drinking and watching the football game. He told me he would do the work monday morning and send it to me via UPS the same day.

I had not heard anything as of this evening so I called to get the tracking # and make sure it had been sent. The person I spoke with told me that the shaft had not been done yet.

Now for the million dollar ?. Do I have a reason to be upset?
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Yep, I would have gotten my money back & found someone else the first time. Too far to drive-I'm guessing it cost at least $25 dollars to make the drive the next day & still no cue, so you're out at least $75 & still no cue.:angry: :angry: :angry: :angry:
 
Cancel the work and get your money back. Apparently he has no interest in doing the work in a timely manner as stated and why should he? He already has your money in his pocket. That was your mistake.
$50. to replace a ferrule is OUTRAGEOUS!!!
Seriously, cancel the work, don't let him touch it. Your cue means nothing to him. Send it to Ryan at Muellers, he's close to you and will do an exceptional job.
 
Thanks guys. I also thought 50 was a little steep even with the wizard tip and recon on the shaft. I was under the impression that most people include a touch up on the shaft with the tip install but he asked me if I wanted it done and I said yes. I am going to call back and if they have not gotten it done I am going to have a friend of mine go pick it up for me. Again thanks
 
I think the price was fair. I charge $45 for a ferrule and standard tip. This does not include reconditioning the shaft.

The real issue, as you stated, was same day service turned into 1 week service.
 
The price might seem fair if the shaft and ferrule end up looking as good as they could be. I too will sweat dents and recondition the shaft and wont add anything to the cost as long as the shaft was not in horrible condition(I am also trying to win customers).:smile:
 
Price depends upon what materials are used. If it is an expensive cue then the best should be put on it thus making the price higher. Of course not doing the cue repair in the time that you said it would be done is not good business especially when someone is bringing you other peoples sticks to work on. Bad reputation will spread fast.
 
cowboyup200560 said:
Now for the million dollar ?. Do I have a reason to be upset?
Click to expand...

Take it to the Mueller Showroom in Des Moines. They can get it to me, no charge. I will do the work, and send it back to them, no charge. you can pick it up when it arrives.

The showroom also does minor repairs so tell them I sent you in and have Dan take care of you, if you need it turned around faster.
 
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