Broken cue warranty???

[FLYINGSNAIL]

Good business practice

As cue maker/cue repire if my customer up front with me normally I would give it a break. Most of the time no charge. Sometime may have to charge for parts. I rather have return customer to buy more. I like my customer be up front with me. :thumbup:. Even on my end If I make a mistake I will tell you that just me.
For this Jensen cue customer/cue owner. I hope he is happy with what Me and Mike Johnson did for him.
DEFECTIVE = FIX IT...
ABUSED = GOOD CUSTOMER, UP FRONT& HONEST MAYBE A LITTLE CHARGE FOR PARTS....
Kenny

 

[QMAKER]

Coring cues

TAP, TAP and TAP

"I core everything but I, do not judge the ones who do not".

emphasis added

 

[KeeFy]

I for as well would own up, and i'm sure many of you would. It's an integrity issue. If i damaged it, I'll pay for it. I once accidentally reversed into a car and caused a small nick on a little banged up old car, and i left a note on the window as the car was parked giving my particulars. The nice guy called me and told me... his car was banged up enough as it is, the small nick was nothing. Cool dude. He could have just gotten a brand new bumper for that small scratch. Honesty goes a long way.

 

[HollyWood]

Look for more miss use-dents

Who is the best at this repair- I have a schon limited- I was told that someone stepped on the butt while it was standing. It was a girls cue and her boyfriend did it and said o-sorry. mark

 

[classiccues]

I think Mike did a great service in repairing this cue for free....

Outside of that, and this coring BS... I have a szamboti made in 1976 and it has hit the floor from a standing position at least 12 times, 4 of those times I recall it hitting something on the way down, and while in my uncles posession, probably was hit to the floor on the butt 1,000,000 times and it has NEVER cracked, even budged, not to mention the flings to the table after misses... So if anyone thinks that coring this cue (my szamboti) would have made it better... bite me...

IMHO Gus, George, etc.. maybe they had superior knowledge in when to use the wood to begin with... Gus made noses out of rosewood, ebony, maple.. no cores.. can't wait for those to fail, be buying them on the cheap.

No disrespect intended to the guys who core.. just don't make it sound like it's a must or the end all of end alls....like Nelsonite, another product that never saw the inside of Gus or Georges shop.. wonder why there is a high % of their shafts that are still playable after all these years... must have been luck...

JV

 

[cueaddicts]

The poll is probably unnecessary but it's not a bad topic. IMO if it's defective the cuemaker is obligated to fix it for free. If it's not defective and was abused it's entirely up to the CM. If he's a good guy (which is the case here) he can fix it for free if he wants. If he's more of a businessman he can charge for repairs, and I would call either one reasonable and acceptable.

Nice post.....I agree 100%. What's more interesting (at least to me) is that basically half of the responders to the poll believe the work should be done for free. Hopefully that is solely based on an assumption that the wood failed, because it's pretty obvious this cue was abused.

 

[JoeyInCali]

Nice post.....I agree 100%. What's more interesting (at least to me) is that basically half of the responders to the poll believe the work should be done for free. Hopefully that is solely based on an assumption that the wood failed, because it's pretty obvious this cue was abused.

That cue was whacked a few times imo.
It might have had a hairline crack before it finally BROKE from another whacking.

 

[spktur]

Check the prong section and I'm betting you will find either dents or scratch marks where the cue was hitting the top of the rail as the player was dropping his shoulder into the shot. Common thing some do. I'm for the cuemaker.

 

[Thunder Thighs]

Who is the best at this repair- I have a schon limited- I was told that someone stepped on the butt while it was standing. It was a girls cue and her boyfriend did it and said o-sorry. mark

I would send it to Evan at Schon.

Schon Cues
3812 W. Burnham St.
Milwaukee, Wi 53215
414 383 9661

 

[BarenbruggeCues]

This cue has undoubtedly not passed the side pressure test.
Regardless of how the grain is running it appeared to be a solid piece of maple with no previous cracks or checks showing. The cue was probably whacked on the rail after a missed shot or a lost bank roll. The telling signs are saying it all in the picture.

<~~~did not vote in the poll.........

 

[Cue Crazy]

Yeah The first thing I noticed was the spot right over where the break was, on the joint where the finish was chipped. It looks like there was a side hit to the cue. I've seen this happen several times, not sure how I feel on the grain thing, although it does seem to play at least a small roll into things to me. One guy I know once sent a production cue back in that had done this, and there seemed to be more then that one incident from what he was told with that certain line of cues. they replaced it for him, and didn't even make him send the old one back in, so apparently they were well aware of a issue with a certain batch of BE. I did see what happened, and It did happen while taking a shot, but a few minutes before that he dropped It against the rail of the table as others have mentioned. I believe that started the split, and it just finished snapping when he took the shot.

 

[ratcues]

These are always tough calls and if it were my cue....

I'd say no for two reasons;
1. Not the original owner
2. The cue made it 2 years with no problems and
now new owner breaks it in a couple of days.

I'd say yes for one reason;
1. It has my name on it.

 

[desi2960]

what happened to me

when i first started cutting wood, i had a piece of thuya burl 12 inches long that i had just turned to 1.35 diameter round.
i was going to hang it for a month before starting to taper it. i dropped the piece on a carped floor.and it broke in half. at that point i decided to core every piece of wood that had any curl or fiddleback, and all burls.
i do not know if this was a flaw in the wood or if it had been abused, maybe a combination of both
but i believe if it had been cored, this might not have happened. chuck starkey

 

[QMAKER]

Broken cue

These are always tough calls and if it were my cue....

I'd say no for two reasons;
1. Not the original owner
2. The cue made it 2 years with no problems and
now new owner breaks it in a couple of days.

I'd say yes for one reason;
1. It has my name on it.

COULDN'T AGREE MORE.

It has been said before and I will say it again. "If it had been cored we would not be having this discussion".

 

[IamMark]

I say no. In my opinion, cue makers have a hard enough life as is. Imagine if they had to repair cues for free, I doubt there are many that would remain in business. I think the amount of work and dedication they put in is enough. Besides, like with the economy, the market will adjust itself. If a cue maker is known for repeatedly broken cues, no one will buy it. Regardless of a warranty or not.

 

[RRfireblade]

Guess I'm late to the party but here's another vote for the "How do you 'not' core a highly figured peice of forearm wood ? "

That being said , if it was my name on the cue I would not only fix or repair it at no charge but I'd go to great length to make sure no one sees one of my cues broken like that. Not only is it not cored buth te screw bore is twice the depth of the screw and left hollow apparently. That thing was just waiting to be broken or cracked at the very least, IMO.

 

[IamMark]

Guess I'm late to the party but here's another vote for the "How do you 'not' core a highly figured peice of forearm wood ? "

That being said , if it was my name on the cue I would not only fix or repair it at no charge but I'd go to great length to make sure no one sees one of my cues broken like that. Not only is it not cored buth te screw bore is twice the depth of the screw and left hollow apparently. That thing was just waiting to be broken or cracked at the very least, IMO.

While I do agree with you on upholding the reputation on the name, a cue cannot have a similar warranty as to a computer. It's hard to tell whether a cue broke because of a defect or just pure abuse. It's not like a computer, where if someone dropped it on the floor or spilled coke over it, it would be obvious. In this case, it would be unfair to the cue maker to repair it for free. From the looks of it, it could have been very easily that someone whacked it at the joint and it broke in half. Besides, what kind of cue maker wants to admit he is sending out defective cues?

At the end, if the cue really did break by "accident", then I am sure anyone who saw it will never buy from that maker again. It's the cue makers job to send out good reliable cues. If he doesn't, people will be quick to hear about it and he'll be out of business.

I think it is just too much to ask for when a cue maker devotes so much of his time to a work of art. Art work don't come with warranties. I'm sure there is a few generous cue makers out there who will fix it for free, but if it were me, I wouldn't. Not unless it was clearly the builders fault, where it could have only broke from a defect. Just my opinion.

 

[JoeyInCali]

Guess I'm late to the party but here's another vote for the "How do you 'not' core a highly figured peice of forearm wood ? "

That being said , if it was my name on the cue I would not only fix or repair it at no charge but I'd go to great length to make sure no one sees one of my cues broken like that. Not only is it not cored buth te screw bore is twice the depth of the screw and left hollow apparently. That thing was just waiting to be broken or cracked at the very least, IMO.

The screw hole looks like it is not past the bottom of that pin by more than 1/3 of an inch from that pic.

 

[RRfireblade]

The screw hole looks like it is not past the bottom of that pin by more than 1/3 of an inch from that pic.

Either way , I'm no cue maker but I am an engineer and machinist and for an un-cored peice of wood that section looks scary to me. The joint area on that side of the cue is the most stressed part of the cue during application of any lateral force be it during the break for the Sigel-esk or during handling , assembly ,leaning etc. I work with a few pretty high end cue makers and I don't know any one of them that would put a joint together like that. I promise you none of these builders would ever have a cue break like that altho I have seen similar breaks.

 

[RRfireblade]

You've got a turned shoulder under the ring and then the tenon bored and threaded for a screw. There's probably not much more than 1/4" of figured wood left around that screw.