Burned...

K

kickshotkid

AzB Silver Member
Silver Member
So I paid 265 for a tiger tcp2 butt from Nycustomcues seller on here and the package showed up empty with the lid missing, the postman just left it aside my door and was gone by the time I opened the door. The big problem is the seller did not insure the cue and did not offer insurance. So the seller claims the post office is saying the package felt 2lbs and the lid was on when they dropped it. There is no way the post office is going to refund my money and I am sure they are not evening looking for the cue. So I messaged NYcustomcues and explained that we need to come up with a resolution and I would even be ok with a half refund incase the post office screwed up and is covering there own butts, but NYcustomcues is not cooperating at all at this point. Since I never actually received my item and the seller didn't insure or offer insurance shouldn't they be responsible for at least half of the hit? Paypal is also no help I tried to file a case with them but they actually said they will not file the case. I completely feel taken for a ride as I waited for over a month for the post office and the seller to do what was right. The seller was assuring me that he had been through this before and the post office would find the cue and that if they didn't he would replace it. Now Nycustomcues isn't even returning my messages. I don't know, I have bought and sold some cues and other stuff on here and eBay and if I were the seller I would at least try to come up with a resolution where my customer didn't get completely screwed. Does anyone have any advice or has anyone had this happen before? Please don't think I am trying to drag NYcustomcues through the mud, I am not slamming him here, I am just telling sharing my experience and looking for some advice...

UPDATE>>>
So before posting everyone know that the mystery is solved NYcustomCues is a scam artist and is not to be trusted. The package was empty w/o a lid because he sent it that way(yes the USPS will send empty packages with no lids they told me) We figured it out by the $1.70 postage he paid(pretty cheap for a 2.6lbs claimed package) and we have found out he has over 20 different accounts on here I was told that by an AZ house admin. All his info we could find is on here so you all should read this thread just to be informed. Any questions just ask I have no problem sharing what I know and what went down.
 
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That sucks. I am almost positive that the post office would never accept a package with the lid missing and no item....so you can rest assure that the seller did not screw you over by not sending a cue. The USPS are the ones who lost or stole the cue. Sucks that it was not insured. I once had a label and a piece of cardboard arrive at my house. I was suppose to be receiving a cue. There was a letter included, and I called and left a message. I am still waiting for a call back, and it has only been about a year.:( Nice customer service when they are at fault. As far as him not communicating with you now, I cannot really speak for that. Hopefully everything works out for both parties involved.
 
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you should have discussed insurance and arranged coverage before shipping.now you end with nothing.it is a tough lesson to learn.

bill
 
vasilios said:
you should have discussed insurance and arranged coverage before shipping.now you end with nothing.it is a tough lesson to learn.

bill
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Ya, that is what it seems to be it really sucks I don't know why I didn't think to ask about insurance.
 
rossaroni said:
That sucks. I am almost positive that the post office would never accept a package with the lid missing and no item....so you can rest assure that the seller did not screw you over by not sending a cue. The USPS are the ones who lost or stole the cue. Sucks that it was not insured. I once had a label and a piece of cardboard arrive at my house. I was suppose to be receiving a cue. There was a letter included, and I called and left a message. I am still waiting for a call back, and it has only been about a year.:( Nice customer service when they are at fault. As far as him not communicating with you now, I cannot really speak for that. Hopefully everything works out for both parties involved.
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Thanks I appreciate it. What happened to the good ole USPS I have been reading about alot of stuff like this. I use to wonder why people would pay so much more for fedx or ups, I now know why but wish I didn't...
 
Seems to me insurance is for the seller, who should be thrilled if you would settle for half of your money back.

$.02
 
As far as I am concerned the deal is not done until you have a cue in your hands. The seller should insure the cue in case this happens. The seller should replace the cue to you and send it in a more secure fashion the next time. Also the Post Office should not leave packages on the porch. And beyond that WHO is going to stand on your porch and open the package and take the cue. Why not simply take the whole package?

You are 100% entitled to a refund/replacement. Whenever I have sold anything I insure the package and make it part of the sale price. The buyer has no option to receive an uninsured package. The seller has failed to deliver the cue to you. His choice of shipping agent failed to deliver the package to you safely with the contents intact.
 
kickshotkid said:
So I paid 265 for a tiger tcp2 butt from Nycustomcues seller on here and the package showed up empty with the lid missing, the postman just left it aside my door and was gone by the time I opened the door. The big problem is the seller did not insure the cue and did not offer insurance. So the seller claims the post office is saying the package felt 2lbs and the lid was on when they dropped it. There is no way the post office is going to refund my money and I am sure they are not evening looking for the cue. So I messaged NYcustomcues and explained that we need to come up with a resolution and I would even be ok with a half refund incase the post office screwed up and is covering there own butts, but NYcustomcues is not cooperating at all at this point. Since I never actually received my item and the seller didn't insure or offer insurance shouldn't they be responsible for at least half of the hit? Paypal is also no help I tried to file a case with them but they actually said they will not file the case. I completely feel taken for a ride as I waited for over a month for the post office and the seller to do what was right. The seller was assuring me that he had been through this before and the post office would find the cue and that if they didn't he would replace it. Now Nycustomcues isn't even returning my messages. I don't know, I have bought and sold some cues and other stuff on here and eBay and if I were the seller I would at least try to come up with a resolution where my customer didn't get completely screwed. Does anyone have any advice or has anyone had this happen before? Please don't think I am trying to drag NYcustomcues through the mud, I am not slamming him here, I am just telling sharing my experience and looking for some advice...
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Why are you not allowed to file an "item not received" claim through PayPal?
 
kickshotkid said:
Thanks I appreciate it. What happened to the good ole USPS I have been reading about alot of stuff like this. I use to wonder why people would pay so much more for fedx or ups, I now know why but wish I didn't...
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I bet that the USPS is just as good(or close to it) as FedEx and UPS. It probably all depends on who you talk to, and what their particular experiences are with the given shipping company. The example of what happened to me was one problem out of hundreds of transactions with the USPS. It does really suck when it does happen though.
 
I honestly do not understand a seller, not paying a simple fee to properly insure a shippment. I personally have sold a lot of stuff to people all over the world, and if the value was great than $25.00 I alway insure it. Insurance is cheaper than the grief of having to deal with this type of situation. JMHO.
 
You state the sellers been thru this before...........well why didn't he insure it then? Sounds like he doesn't know how to pack a cue. This topic has been covered many times here with all the shipping company's and there are many seller who have shipped 100's of cues and never had a problem. Not to say a package could not get damaged in transit but if the seller didnt insure the item then he needs to replace it. I just purchased a gaming computer for my son and ups guy pulled up to my house and rolled the box out of the truck down the steps and rolled it half way down my drive way until I came out and helped him. The whole time I was like u gotta be kidding me this thing is probaly broke but u know what...It was packed like a champ and no damage so packaging is also the key. Chances are this thing wasnt taped up enough and the cue fell out.
 
I've always had the cues I've sold and traded on here insured.Most of the time I would pay extra and insure the cue more than it was worth.It's amazing that the seller didn't insure the cue!I hope everything turns out alright for you kickshotkid.
 
desmocourtney said:
Seems to me insurance is for the seller, who should be thrilled if you would settle for half of your money back.

$.02
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I totally agree. This is the seller's incompetence in packaging and shipping. They probably didn't tape the lid. It's their responsibility to get the item to you in one piece and their responsibility to include insurance if they choose to do so.

Paypal should accept the claim - I don't understand that. You deserve a replacement cue or a full refund.

I would like to hear NYCustomcue's story.

By the way, Kickshot Kid, I SALUTE you for offering to split the cost - that was a noble gesture.

Chris
 
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Thanks for all the posts guys. If nothing else it's nice to know that the majority on here would do the right thing.
 
TATE said:
I totally agree. This is the seller's incompetence in packaging and shipping. They probably didn't tape the lid. It's their responsibility to get the item to you in one piece and their responsibility to include insurance if they choose to do so.

Paypal should accept the claim - I don't understand that. You deserve a replacement cue or a full refund.

I would like to hear NYCustomcue's story.

By the way, Kickshot Kid, I SALUTE you for offering to split the cost - that was a noble gesture.

Chris
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Ya, I do also feel the seller is responsible for the packaging and shipping. I am not the straightest arrow in the pack, but I always have my buyers back and my word is my bond. I sold a cue on ebay a couple months ago and I guessed on shipping and insurance (just being lazy "I guess").Well the buyer looked it up and I over quoted insurance by $2, when I looked it up he was right and I also under quoted shipping by $5. So I fixed the insurance quote and took the hit on shipping, because it was my responsibility to give the buyer an accurate quote. I don't think that me taking the hit on shipping was above and beyond, it was just taking responsibility for my mistake.
Thanks for the SALUTE Chris.
 
True story. Around 1992 I bought 2 cues and a case from Whitey Walker in Houston for $1,000. One was a Richard Black Hoppe and the other was a Schon Purple Heart into BEM with about 35 pieces of ivory. I am not sure why he sold them to me so cheap. Maybe he was broke but I don't think so since he busted everyone in Houston. I sold the Black for $750 and still have the case.

I sent the Schon back to Schon in Milwaukee to have a leather wrap put on it. I sent it DHL overnight. Before I shipped it I checked what the retail price was. It was like $1,700. So I insured it for $2K. The package made it to DHL's hub in Milwaukee and it disappeared.

About 1 week after I filed my claim I had a check for $2K from DHL.

Moral to the story is always insure it. And if it is real expensive send it overnight and don't use the USPS because from what I have heard it's like pulling teeth to get paid from the USPS. Ever wonder why the USPS insurance is so cheap? It's because they are self insured.

DHL, Fedex, UPS, etc have real insurance, hence the reason it costs so much to insure with them. If I recall the insurance cost from DHL cost like $75 to insure the package for $2K.
 
Shipping terms should be discussed up front. I you as a buyer do not clarify shipping terms the seller can use what ever shipping method he wants. The onus is on the buyer to insist he is protected.

Chalk it up to experience and be glad it was only a couple hundred bucks and not $2K.

Tough break kid!!
 
Usps

You can refer to the recent "how do you ship a cue" thread if you want my entire diatribe about being 'burned' by USPS, but there's a good chance that the package WAS taped properly and cut open. Look closely at your empty package, as I did mine-and you can too if you check out the pics in that thread- and you may be able to tell if it was cut open or not. What mailman just leaves an empty box on your porch without you being there to accept it as such? How are you supposed to prove it was empty, unless it is marked? It's a shame your shipper didn't offer insurance, not that it would have been any fun trying to get the money. Check out the stolen cues section of the forum and you'll see you're not alone, and that the cue was probably in the box when it was sent, and it maybe didn't just fall out.
 
Hungarian Nut said:
The onus is on the buyer to insist he is protected.
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No .. the onus is on the SHIPPER to make sure he's protected in case something bad happens.

It's shipper's responsibility to make sure the item gets to the buyer. And when it doesn't (like this case) the shipper should provide evidence of shipping (self-generated label or post office receipt - both will show weight of the box) and evidence of receipt (signature required). Shipper can get insurance or bear the risk of not insuring the item. If seller can't provide this, the seller should provide immediate refund to the buyer.

If I were the buyer in this case and the seller is not being cooperative, I'd start the PayPal dispute. If he paid with credit card (which is a smart thing to do), he should also inform his credit card issuer.


Hidy Ho <--- often insist on shipping method that is tracked but never insurance when buying (however, do both when selling)
 
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