Cue Makers / Repairs
Hi,
Here is my view on the subject. I own a large pool hall/bar and have a very successful cue repair business and I also build custom made cues for select customers.
Many cue repairs require an extensive amount of time to do and some customers do not understand the amount of labor required to perform the work to a high standard. Cue repairs can get expensive.
When you replace a tip, ferrule, wrap or even change a butt cap it is not that big a deal. When a cue needs to be dismantled for some reason you need do the make the replacement component, dismantle the cue, perform the repair, sand off the finish, reseal, refinish, wet sand, buff & re-wrap.
For some repair jobs, at some point in time one has to realize that it is easier to build a new cue from scratch.
I install a tip and recondition my league player's shafts for $20.00. It takes me about 10 minutes to do this and my costs for tip, glue, sandpaper and other products is about 2.50. So when I do an expert job for my customer in reality I am making about $100.00 per hour for my labor.
When I take on a extensive cue repair project I am lucky if I make $40.00 per hour. I only take on these extensive repair projects for customers that are my personal friends that need my help. It is done as a customer service. If the customer has a high end cue I always advise them to send it back to the OEM. The problem here is once you take apart a cue you can run into nightmares. Once you start you must finish the job. If you take apart a point cue because the A-Joint failed you may find your self having to drill out some stainless steel threaded rod inside a glued set of points. That is a real nightmare as you will have the create a lot of heat to drill out the pin and the glue could fail that holds the points to the wall of the hole.
Many cue makers don't want to be repairing cues. They want to be building and selling new cues. There are a lot of cue makers out there that do understand that it is advantageous to jump on the chance to repair their own product because customer service is a good will item that ultimately increases their reputation and their brand.
To answer your original question, people get cue repair work done by a local guy ( tips, ferules, wraps, shaft reconditioning ) because most of those jobs are done while you wait. If you send it off to the cue maker it usually takes a lot of time and costs more money.
Rick Geschrey