DCC 9-Ball live feed

BCn

BCn

AzB Silver Member
Silver Member
Ladies and Gentlemen:

Words cannot express the anger and frustration we are feeling at this time. We deeply regret the technical issue that caused the live feed to disconnect. Unfortunately, these words will unlikely change your opinion of BCn, and that is the most disturbing issue.

However, we want to make it very clear, that was not our fault. Wayport, the hotel ISP, dropped the service exactly at midnight eastern time, just as they have each and every night this week at 1:00 AM ET. We repeatedly called their technical support staff and we were assured that the problem was fixed. Unfortunately for you, it was not fixed.

We monitored our system very carefully all day today with absolutely no issues. Our encoder was streaming better than any point this week. Our bandwidth was good. Our system was even streaming after midnight with a good connection and without any indication of a problem, then the emails starting coming in. We even replied to some of those emails that all was fine. And on our end, all was fine.

This error falls 100% on Wayport, who admitted to us in a technical assistance call at 12:10 AM ET that they terminated the service.

This issue was addressed with Wayport’s network operations center in a teleconference this morning, where they revealed their system and settings had not been set properly for this live broadcast for the entire week. It was also brought to our attention that Wayport has a universal setting that resets all Internet connections at 1:00 AM ET every day. When this happens, all connections are lost and all users must be re-established before connectivity is allowed. This is why we have lost connection every night at approximately 1:00 AM. Why the system kicked everyone out at midnight this time is a mystery. And now there are no management personal available with Wayport to answer our questions and address this issue.

Although this may not ease your frustration, it helps us to know that our encoding and processing system does not have the issues we were led to believe.

Once again we apologize for the inconvenience. To help ease the burden we will send every subscriber a FREE DVD of the final match, as soon as possible.

Sincerely,

BCn
 
Words can express how I feel about this, here is one that comes to mind, "BUNK".
Here is another, A "charlatan" is a person practicing quackery or some similar confidence trick in order to obtain money or advantage by false pretenses.

False pretenses, You knew you were having midnight shut down issues!

If you knew for days that the service could be shut down at midnight? Why didnt you people post that before more people spent their hard earned dough?
Especially the $9.95ers that got robbed tonight!

Your service is a joke at best.

I have a nice modern computer and high speed isp. About the only time I did not have any service interruptions was when Landon was hitting balls by himself or when no action was going on to speak of in your Chalk Off Arena. I had some great views of an empty table! Or your nice DCC display!
Get with the program or get out of the business!

I personally would like a full compliment of dvds for the whole week for every paid match!Matches that I paid my cash,($29.95) for which were touted by your company to be supposedly live feed all week long. I certainly did not receive any of THE LIVE COVERAGE YOU PROMISED FOR THE WHOLE WEEK! IT CRASHED AT EVERY MAJOR EVENT YOU COVERED! A HUGE DISAPPOINTMENT!

Anything less than my demand for good service will be met with a big fat ZERO for any other BCN coverage in the future!
 
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Wayport is your business... Not your customers...

I once bought a new car and the radio quit working. When I took it in for warranty work, the service manage did not tell me it was Delcos fault. It was clearly not the fault of the dealer since they did not make the radio. However, they never once passed the blame off... they said we will fix this and make it right.


How could you rely on the Hotel ISP for the only connection to the outside world? if you were just ahobbiest, sure.. but for professionals?????

I'd have 3 or four connections going out. One from the local DSl company, one from the local cable company, and two from a highspeed wireless service. I would have all those feeds supply several servers around my market area (the world perhaps) The feed would never got dropped and the bandwidth bottle neck would only be on the clients line to the outside world... All of that could be had for a few hundred at most.



i wonder what it takes to get the contract for the next DCC... Setup a few TV tables to pay for my trip... hmmn...
 
BCn said:
Ladies and Gentlemen:

Words cannot express the anger and frustration we are feeling at this time. We deeply regret the technical issue that caused the live feed to disconnect. Unfortunately, these words will unlikely change your opinion of BCn, and that is the most disturbing issue.

However, we want to make it very clear, that was not our fault. Wayport, the hotel ISP, dropped the service exactly at midnight eastern time, just as they have each and every night this week at 1:00 AM ET. We repeatedly called their technical support staff and we were assured that the problem was fixed. Unfortunately for you, it was not fixed.

We monitored our system very carefully all day today with absolutely no issues. Our encoder was streaming better than any point this week. Our bandwidth was good. Our system was even streaming after midnight with a good connection and without any indication of a problem, then the emails starting coming in. We even replied to some of those emails that all was fine. And on our end, all was fine.

This error falls 100% on Wayport, who admitted to us in a technical assistance call at 12:10 AM ET that they terminated the service.

This issue was addressed with Wayport’s network operations center in a teleconference this morning, where they revealed their system and settings had not been set properly for this live broadcast for the entire week. It was also brought to our attention that Wayport has a universal setting that resets all Internet connections at 1:00 AM ET every day. When this happens, all connections are lost and all users must be re-established before connectivity is allowed. This is why we have lost connection every night at approximately 1:00 AM. Why the system kicked everyone out at midnight this time is a mystery. And now there are no management personal available with Wayport to answer our questions and address this issue.

Although this may not ease your frustration, it helps us to know that our encoding and processing system does not have the issues we were led to believe.

Once again we apologize for the inconvenience. To help ease the burden we will send every subscriber a FREE DVD of the final match, as soon as possible.

Sincerely,

BCn
Click to expand...

Thank you for providing the real-time coverage of the DCC.

Since I work with live-streaming via computers on a daily basis, I am well aware of how often there can be hiccups in a live streaming.

As one example, I record real-time broadcasts on a frequent basis for several entities. For reasons unknown to me, I am sometimes knocked off, which makes my life miserable when I have to produce a transcript of the proceedings. It happens more often than I would like.

There ain't a damn thing anyone can do if the server experiences problems.

The price of the DCC coverage is fantastically cheap, considering all of the manpower, equipment, and hours it takes to keep it going.

One thing for sure, no matter how much time and effort you put into the production of something as large as the week-long DCC, you will never please everybody. I, for one, thought the coverage was WONDERFUL! Thanks for being there and allowing those of us back home to enjoy the DCC on our computers. :)

Have a safe journey back home, and may you experience no flat tires! ;)

JAM
 
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To al those at BCn - thank you for a week's worth of phenominal coverage. My personal highlight - seeing Efren kill Bustamente at Rotation! Finally, I got to see Efren play his best game - and it showed.

There is a thread elsewhere in the DCC section calling for people to boycot BCn for the 2008 DCC. Will I be doing that? NO WAY!!!. In fact, I'll be setting up an e-mail reminder for a few days prior to next year's DCC so I remember to catch the Friday night Ring Game!

You have to remember that it may have been annoying for you, but I live in Scotland which is some 5 hours ahead of Kentucky and the feed went offline at just around 5am UK time. Sure, I was annoyed (to say the very least), but when I considered what I got for my money - a week full of Banks, One Pocket, 9-Ball, Straight Pool runs by top pros (none of whom could go about 71 balls!) and video footage from someone walking around the hotel watching all the different tournament and money matches going on - I think it is time to give the folks at BCn credit where it is due.

Well done, folks! I look forward to your coverage of the US Open and next year's DCC.

P.S. Are you planning to cover any more tournaments?
 
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Reactions: JAM
BCn may have had some problems, but I still enjoyed the coverage I got for $30. I had planned to attend the DCC, but a broken leg left me flat on my back at home! I would have gone crazy but for the live coverage. Maybe next year cn b improved on........but hopefully I'll be there in person.
 
Like Cardman I was up until 5am then the feed cuts out!!!

I understand things like this happen, but they have seemed to of happened before during the week, I am very dissapointed indeed.
 
Question

I bought the coverage for the whole week. Yesterday, I tried to log in and was asked to pay $9.95 to see the finals. I did not get Tuesday coverage (the day I paid) because of the technical issues. I liked the coverage- but I was really perplexed why the finals carried an additional charge esp. when you purchased the whole week of coverage.
 
Not much I can do to spank them but I did cancel my order for merchandise I ordered from them over the week end, and will cancel the credit card payment for that order and won't EVER buy anything from them again. I suppose I'll have to use their service. BCn can consider themselves punished.

I just don't buy their excuses. I really don't believe them. Too many years of too many promises and too many lies from too many unrelieable dishonest creeps. The bottom line is that I paid BCn for services and THEY didn't deliver as promised. Period. Yeah.. I've been around for 63 1/2 years now and have become a total cynic. You either deliever or you don't and if you don't I'll NEVER trust you again.
 
CaptiveBred said:
Wayport is your business... Not your customers...........

How could you rely on the Hotel ISP for the only connection to the outside world? if you were just ahobbiest, sure.. but for professionals?????

I'd have 3 or four connections going out. One from the local DSl company, one from the local cable company, and two from a highspeed wireless service. I would have all those feeds supply several servers around my market area (the world perhaps) The feed would never got dropped and the bandwidth bottle neck would only be on the clients line to the outside world... All of that could be had for a few hundred at most.
Click to expand...

This is so true. They tried to cheap their way through it......and the customers got the s**t end of it.

To the few who are saying it was great for the money, or you did the best you could, well stop and think what they made off it. Just how many people do you think payed for the whole multi day coverage? One thousand, two thousand? That's $30,000 to $60,000 right there.

How much do you think they charged the advertisers for the feed? $1,000, $2,000, more? How many different advertisers were there? 20, 30? Well, there's another 20 to $30,000.

And they tried to cheap their way through it. They had one line out, and didn't have a backup plan whatsoever......Yea, they deserve thanks for a job well done, don't they?
 
BCN, I know you said you were going to deliver a DVD, but in the interim, can you at least replay some of the matches from the DCC?
 
cuetechustla said:
BCN, I know you said you were going to deliver a DVD, but in the interim, can you at least replay some of the matches from the DCC?
Click to expand...

Agreed, it would be nice to catch the final match in it's entirety. Might make those of us who were upset with the disconnect at midnight be less abusive towards the service that BCN provided. A DVD 2-29 weeks from now isn't as good as seeing it today. Please BCN just let us see the final match.
 
cuetechustla said:
BCN, I know you said you were going to deliver a DVD, but in the interim, can you at least replay some of the matches from the DCC?
Click to expand...
thats would be a great payback. if we could watch some of the matches we missed it would go a long way towards making me feel better for sticking up for bcn.
 
I was highly disappointed to be cut off duing the final match BUT still got my money's worth. IMHO.. I was not able to stay at the DCC for the entire week but did really enjoy the 7 or 8 matches that I got to see at home anyways..

I work in the IT field and do understand that often times, there are things out of your control.

I would love to see some replays for those of us who paid for coverage. Looking forward to the DVD of the final match nonetheless. I will give them more of my business in the future. Still a great bargain to see so many matches for a nominal amount.

Peace, JBK
 
I seriously dont understand some of you people.you paid for a service and the service failed.I listened to you people every night complaining of losing the feed ,the feed cutting off after midnight when the matches were just getting going.
Im sure glad i didnt give them 1 cent,i would be pissed right off right now.i dont care if they charged a buck for this shit service.this happens every year as i understand.i would be going through the roof if i paid 29.95 and got down to final and lost what i paid.its not the money ,its the integrity of your business.YOU HAVE NONE.YOU SHOULD BE ASHAMED THAT YOU CHARGED MONEY FOR THIS CRAP SERVICE.
And then to turn around and blame it on someone else,YOU are the one collecting the money,YOU are the one offering the service,YOU are 100 per cent liable,so dont start making excuses to cover your ass.
I have never heard of this b.c.n. until this week and im glad i sat back to hear from people on this forum about your service before i paid.this is coming from one of those suckers that paid the i.p.t. scammers.
good luck in the future b.c.n...you should be ashamed.
 
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