I am sorry that I have to face this issue with AZ and cause the trouble with all AZers.
About the deal for this issue, I had many discussion with Richard, showed him the video and talk to him about the cue condition and his comments on his side.
If we verify the cue is warped, I will refund the money and get the back cue. But Richard and I all agree the cue is perfect.
Here are some comments about the Richard.
I don't check cues rolling them on a pool table. I use 3 different tapers on the butt, plus the wrap or a finish build up can cause the butt to roll off on the table. Rolling shafts on the table isn't very good test either. The tip or finish can make them roll off a little.
The only table roll I use is to screw the cue together, put shaft up on the rail and roll the cue and watch the tip. If the cue is off very much, the tip will bobble. And this cue was almost perfect with both shafts.
and then the email from Richard after I ask Richard if he can fix the butt.
Cyrus,
I don't think I can fix the butt to roll straight on the pool table. I don't make cues to roll straight on a table, I make them to roll straight in a lathe. Some roll straight on a table and some don't. The taper system I use on my butts is not designed to roll straight on a pool table. Tell him to look up cuemakers that use a parabolic taper on the butt, most of them don't roll straight on the table, Southwest is a good example.
I checked that cue and I know for a fact it was only out .008 and that is not enough to hurt anything. Shipping to Taiwan and then shipping to Singapore may have effected it some, but that cue is 3 years old and shouldn't have changed much.
If I thought I could fix it and make this guy happy, I would do it.
And finally, an email just sent from Richard to Zhi Hui...
Zhi Hui,
Cyrus is a good reputable dealer and would not cheat anyone, I would stake my reputation on Cyrus's honesty and integrity.
I know that cue pretty well, I just worked on it. Cyrus bought the cue used and sent it straight to me to check out and fix anything it needed. I checked that cue and I know for a fact it was only out .008 and that is not enough to hurt anything. Shipping to Taiwan and then shipping to Singapore may have effected it some, but that cue is 3 years old and shouldn't have changed much. Cues are just wood and wood changes a little with atmospheric conditions.
I do not roll cues on a pool table to see if they are straight, I use 3 different tapers on the butt. I check cues in a lathe, center to center. The taper I use on my shafts not much of it hits the table, so rolling them is not a good test either. The only table roll test I use is to put the cue together, lay the shaft up on the rail about 4 to 6 inches from the joint, butt on the slate and roll the cue and watch the tip. If the cue is out of line the tip will bobble. I checked that cue this way just before I shipped it to Cyrus, One shaft was perfect and the other shaft had a very small bobble, not enough to hurt anything.
If you are not happy with the cue, ship the whole cue to me and I will build you a new cue to replace it. It may take a little while but that is the best I can do. There is no way Cyrus or me is going to cheat anyone.
Let me know if you wish to send cue to me and I will e-mail address. Blue Book of Cues # 2 has wrong address but Blue Book # 3 is correct.
Thanks,
Richard Harris
Blue Grass Cues
Richard and I do not cheat anyone. During out negotiation with Zhi Hui, he got all information about Richard's comment for this cue.
But I am sorry that I can not let him happy about this cue. So, I decide to stop to talk anymore, because I can not meet what he want and can not betray my business rule and other respectful buyers.
My other deals with arguement and what I did...
1. Sold a bluegrass ebony cue to a reputable buyer, but the handle is wrap. I sent the cue to Richard and he confirmed. Then I send the money back to buyer.
2. Sold a carolina to a buyer, but 1 shaft is warped... I refund the cost of shaft back to buyer.
Finally, thanks for your patience to read all the text.
Cyrus