Dennis Swift

That is sad to hear as Hal just got his Custom Case from Dennis. Think it went 1, 2, 3? Never heard anything bad about Dennis, have you called, and spoke with him 1 on 1????
 
dukeboy1977 said:
Has anyone else here dealt with Dennis? I currently am on my black / green case but keep getting excuse after excuse as to why he can't start it. I've already been promised like 3 start dates and all have been exhausted with excuses and more promises. He's been paid for a while now, so maybe that's why. Maybe I should have just given him a deposit and paid it off when he finished it. If this continues too much longer, I'll just buy a used one and file a claim with paypal to get my money back. This is getting kinda ridiculous. You would think that someone in his position, as a business owner, would be prepared to take an order and "get er' done"...I think so anyways, cause I sure wouldn't want this type of reputation getting around, about the way I did business, from a dissatisfied customer. I'm really beginning to regret my decision here :( :( :angry:
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See this is the reason why it pays to be an AZ'er. If Mr. Swift had only seen this thread,

http://forums.azbilliards.com/showthread.php?t=54068

this may have never happened in the first place! (agreeing to do the case that is) :shocked2: :grin-angelic:
 
??????????

Be patient once Dennis gets started he will usually ship within 5 to 7 days of start date. Dennis won't go south with your cash he will only do you a good job..........................
Pinocchio
 
dukeboy1977 said:
And that would be fine. Thanks for pointing it out. If he'd like to cancel the order after this cause of HIS neglect, so be it...I have no problem with that. Just tell me one thing...how long would YOU put up with excuse after excuse as to why it's not even started yet?
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You mean before I shouted words to the entire pool community in an attempt to hurt his business? Definitely longer than you have and I have no idea how long it's been. The important thing isn't even the time length, it's that perhaps you're being passive-aggressive about it. Not only is that disrespectful to the casemaker, but also to the AZ community.

Just call the guy and tell him that you're sorry but you're feeling really impatient about getting a new case in your hands and you'd like to have your money refunded. That's up to you to request, not him.

If you still want to wait for it, I'm sure someone here can advise you on how long of a wait should be expected, what kind of delays are normal, etc.

This whole crying wolf routine on AZ is really getting old though. There's been way too much of that recently but not just by you.
 
Dukeboy1977, I just spoke to Dennis on the phone. He is finishing two large case orders now and they will be done this weekend. Both of those orders were placed before yours according to Dennis. He is going to start on your case Monday (8/25/2008). He said if that was a problem to let him know before Monday and he will refund your money minus paypal. Hope that helps, he is usually good about answering phone.
 
Sounds like you should have your Case in 10 days or less per cuebird. Think I would wait for the Case, as Dennis's Case are almost indestructible.
 
dukeboy1977 said:
well, while there was no need to contact him over this simple little question I had about his practices, I KNEW someone here would do it unnecessarily. You guys are like the police of the billiards world, on this forum. Noone can question anything, or compliment someone, without someone running to that cuemaker, casemaker, or whoever and telling them someone is badmouthing them. If that particular person had kept their promises and did things when they said they would, questions like mine would never come about...is what this all comes down to. Dennis, I appreciate you taking and getting my order finished, I just wish you had been up-front with me about a more realistic timeline instead of telling me what you had. I would have waited to pay it off and been not so worried about my money being "spent" and nothing being done to show for it.
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? Curious what day in what month was the Case ordered. How many Months is it over due?
 
dukeboy1977 said:
OK, my question is over, let this thread die. I have confirmation from Dennis that Monday IS the start date now so I'm shutting up :D lol
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I am happy for you that you know 110% Monday is the DAY.:thumbup:
 
inevitable

CocoboloCowboy said:
I am happy for you that you know 110% Monday is the DAY.:thumbup:
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Well, the inevitable happened, THANKS GUYS!! :mad: My case is now not being done at all, and my money was sent back. Oh well, now I know better than to question ANYTHING (on this site) billiards related. No, Monday is now NOT the day sir :frown: LESSON LEARNED!!!
 
dukeboy1977 said:
Well, the inevitable happened, THANKS GUYS!! :mad: My case is now not being done at all, and my money was sent back. Oh well, now I know better than to question ANYTHING (on this site) billiards related. No, Monday is now NOT the day sir :frown: LESSON LEARNED!!!
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Why what happened?
 
dukeboy1977 said:
Well, the inevitable happened, THANKS GUYS!! :mad: My case is now not being done at all, and my money was sent back. Oh well, now I know better than to question ANYTHING (on this site) billiards related. No, Monday is now NOT the day sir :frown: LESSON LEARNED!!!
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Wow, I guess Dennis got upset about something....

I have been corresponding over email with Dennis on a case order that is just about finalized. He has not returned any emails over the last 10 days, so I assumed he is busy. But it looks like Monday has become available.....
sorry dukeboy, maybe you two can come back to an agreement.
 
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